Beyond Philosophy

APRIL 13, 2023

However, during my fuming, it also occurred to me that FOMO is a powerful driver of customer behavior. Part of the reason FOMO has become a part of our vocabulary is because of social media. To do so might mean social exile, which to some people, usually with a -teen at the end of the age, is a fate worse than death.

Marketing 195

Marketing Accountability Education Management 195

Steve DiGioia

MAY 15, 2023

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. Your position of power comes with a responsibility to deliver the best possible service and products to your customers. That’s right, your every move. In fact, it’s quite the opposite.

Feedback 182

Feedback Management Customer Service Customer Experience 182

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. My simple response to anyone asking me about responding to reviews on social media is simple: Respond to every review, and if it’s a negative review, respond quickly. Here are my top five picks from last week.

Customer Service 142

Customer Service B2C Feedback Marketing 142

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Interview customers.

Surveys 345

Surveys Contact Center Consulting Consulting 345

ShepHyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. VentureBeat) Excellent customer service is vital to the long-term success of any business. The study, which examined 3.7

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190

ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences.

Customer Service 161

Customer Service Self service Customer Experience Surveys 161

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Firms today should focus on providing top-notch service.

Chief Customer Officer 273

Chief Customer Officer Call Center Consulting Consulting 273

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. How do you handle a bad customer service experience ? Here are my top five picks from last week.

Customer Service 357

Customer Service Benchmark Customer Experience Surveys 357

ShepHyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. This continual repeat business can be key for catapulting your company into greater levels of success!

Enterprise 408

Enterprise B2B Feedback Marketing 408

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to Measure Your Customer Experience Maturity by Sharon Florentine. My Comment: This is an introduction to the concept of customer experience (CX) maturity. Here are my top five picks from last week.

Customer Service 228

Customer Service Customer centricity Customer Experience Metrics 228

IdeasUnlimited

FEBRUARY 14, 2024

In the dynamic and ever-evolving digital landscape, the online presence of a business has become a cornerstone of success. The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services.

Marketing 98

Marketing Engineering industry standards Advertising 98

ShepHyken

AUGUST 25, 2021

I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. I recently posted that message to social media. My friend and fellow customer service and experience expert Jason Bradshaw responded that the same thing happens with online chat. The goal is simple.

Average Handle Time 376

Average Handle Time Metrics Customer Support Customer Service 376

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. Small Business Trends) Customer service in the U.S. I love the GIF’s!

Customer Service 222

Customer Service Technology Marketing Contact Center 222

ShepHyken

OCTOBER 13, 2021

In the real estate world, the three keys to success are location, location, location. In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. Keep customers informed. Customers love information that gives them a sense of control.

Real estate 260

Real estate B2B Customer Service Sales 260

ShepHyken

FEBRUARY 27, 2023

Top Takeaways: Customer experience, including customer service, is marketing. Understand what your customers want and deliver consistently. Customers usually have many options. Every company has a story – what they are about, how they work, and what kind of experience their customers can expect of them.

Customer Experience 156

Customer Experience Marketing Sales Customer Service 156

Steve DiGioia

JULY 19, 2021

To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. Click on each of the photos below to read the interviews and learn some of their secrets to success. Plus, many are best-selling authors too!

Customer Service 189

Customer Service Coaching Consulting Consulting 189

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

Fonolo

DECEMBER 16, 2021

A good call center leader understands the importance of customer service. So what if you have an incredible product or service? That means nothing if your customers are displeased with their experience with your brand. . improving customer satisfaction; and . improving customer satisfaction; and .

Customer Service 146

Customer Service Contact Center Abandon rate Call Center 146

TechSee

OCTOBER 9, 2018

Ashley rolls over, checks her Fitbit Ionic to see the quality of REM sleep she experienced last night, and reaches for her iPhone to scan her messaging apps and social networks. They demand highly convenient and fast service. According to a report by Pew Research Center , 85% of Millennials say they use social media.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

Steve DiGioia

MAY 23, 2022

Can you still provide the same level of service as others? All “In-Person” Service is Local. All in-person service is local. It should match the tastes, needs, and expectations of the customers who frequent the business. 10 Smart Ways to Cater to Your Local Customers. Use social media wisely.

Personalization 361

Personalization Marketing Customer Service 361

Steve DiGioia

MAY 5, 2022

What’s the hottest social media channel to spend our time on? But they forget the basics of a successful business. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. The post What is Customer Service, Really?

Customer Service 204

Customer Service Personalization Technology 204

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.

Customer Service 167

Customer Service Education Self service Healthcare 167

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming.

Airlines 237

Airlines Chatbots Education Contact Center 237

Outsource Consultants

OCTOBER 11, 2021

There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice services? Luckily, there’s never been a better time to broaden your customer engagement repertoire with non-voice channels that can stand alone or elevate your existing voice BPO services.

Customer Support 117

Customer Support outsourcing Customer advocacy Contact Center 117

JivoChat

APRIL 24, 2023

Since its inception and subsequent rise in the early 2000s, social media has been leveraged by brands large and small as a highly targeted marketing tool, and almost two decades since the launch of Facebook, these sites continue to revolutionize the way businesses approach advertising.

Advertising 75

Advertising Feedback Marketing B2B 75

Outsource Consultants

AUGUST 14, 2018

A recent article by Manuel Solis discusses customer engagement. Not just a company’s attempts at engaging with their customers, but customers engaging with the company as well. 4 Social Media Services Contact Centers Provide Businesses. 4 Social Media Services Contact Centers Provide Businesses.

Contact Center 156

Contact Center outsourcing Call Center Analytics 156

Help Scout

AUGUST 12, 2021

Social media has been part of our online lives for a couple of decades now. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. Do you need to offer support on social channels? You should offer support wherever your customers are!”

Customer Service 145

Customer Service Management Enterprise Accountability 145

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

JivoChat

JUNE 12, 2023

Setting up a social media strategy can be very helpful to make the most of what platforms like Facebook, Instagram, LinkedIn, and Twitter have to offer. You can engage with your target audience, build brand awareness, promote products, sell more, and conquer loyal customers. What Is Social Media Marketing?

Marketing 75

Marketing Advertising Analytics Metrics 75

IdeasUnlimited

MARCH 6, 2024

In the ever-evolving world of business, customer service stands as a pivotal pillar in building brand loyalty and ensuring customer satisfaction. This is where IdeasUnlimited, a leading provider of call center support services, carves its niche.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JivoChat

JUNE 21, 2023

With each passing second, more people are joining social media platforms, resulting in over 50% of the population being active users, as per Social Pilot. Social media is an essential tool for e-commerce businesses, as failure to utilize it could result in being forgotten. Is it greater brand recognition?

Analytics 75

Analytics Accountability Personalization Metrics 75

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. What is Customer Perception?

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?

Call Center 62

Call Center Customer Service outsourcing CRM 62