Totango

FEBRUARY 23, 2024

It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days. years on average. Take time to find out what makes your peers tick.

Marketing 97

Marketing Enterprise Sales 97

SmartKarrot

JUNE 24, 2022

The Customer Success Manager plays a significant role in coordinating with the marketing department. Customer Success Managers deal with a wide range of customers every day, but it is important to turn them into advocates. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Marketing 10

Marketing B2B Engineering Management 10

ChurnZero

APRIL 1, 2024

Customer success is one of the most impactful teams on the post-sale experience. Here’s how your customer success team can help maximize the influence of previous experience on repeat buyers: 1: Drive key stakeholder engagement. Customer success teams play a strategic role in driving product adoption.

B2B 92

B2B SaaS Sales Accountability 92

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business. The benefits of personalization are without question.

Personalization 107

Personalization Sales Scripts Contact Center 107

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The bomb in customer success software!

Enterprise 112

Enterprise Best practices Feedback Education 112

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Metrics APIs 106

CSM Magazine

APRIL 24, 2024

Although marketers accept that customer satisfaction is the key, and without having a long-lasting relationship with people it’s impossible to build a successful business, only 34% of companies treat their customers as individuals. How does this look in practice? Let’s borrow a page from the software industry.

Customer Service 52

Customer Service Chatbots CRM Customer Support 52

Totango

JANUARY 3, 2024

In the world of customer success (CS), every customer interaction is an opportunity to hone insights that can sharpen their path to success. By helping to identify and replicate winning behaviors, Chorus empowers teams to maximize revenue, prevent risks, and gain visibility into the full relationship context.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? Kevin highlighted a common issue in many organizations: Although teams may appear to have strong relationships, their working dynamics, including incentive alignment, may tell a different story. They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile).

Sales 106

Sales Outbound sales Revenue potential Accountability 106

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. At the heart of customer affiliate marketing lies the symbiotic relationship between brands and affiliates.

Marketing 52

Marketing Education Consulting Consulting 52

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. The GTM team uses these insights to determine the best way to work together to set customers up for success and future growth.

Sales 89

Sales Enterprise Best practices Metrics 89

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 91

B2B CRM Enterprise Upselling 91

24-7 InTouch

FEBRUARY 13, 2024

. “This new acquisition will expand our client capabilities in Mexico, strengthen our leadership in the region, and continue our successful path towards growth in new markets globally.” Together with world-class tools, technologies and methods, our team turns the consumer into a long-term relationship for our clients.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

TeamSupport

APRIL 10, 2024

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. By integrating ticket management, live chat, advanced customer analytics, and customer success software, TeamSupport creates a seamless ecosystem for client support and success teams to flourish.

Analytics 52

Analytics Upselling Sales Management 52

CSM Magazine

MARCH 13, 2024

You’ve nailed down your target audience, you’ve crafted compelling marketing campaigns, and you’re seeing some success. That’s where customer success management (CSM) comes in. Understanding customer success management First things first, let’s define what customer success management is all about.

Management 52

Management Upselling Marketing Sales 52

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? While acquisition and new logos will always contribute to a part of growth, the ongoing engagement, support, and alignment between CS and sales solidify customer relationships driving long-term, sustainable revenue.

Sales 89

Sales Upselling Accountability SaaS 89

CSM Magazine

APRIL 19, 2024

This thorough understanding enables companies to provide customized experiences that resonate with their customers, ultimately strengthening relationships overall. By leveraging algorithms and machine learning capabilities, businesses can uncover patterns, trends, and relationships within the gathered data.

Multichannel 59

Multichannel Metrics Analytics Feedback 59

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. We’re lucky to have such loyal customers like you.” Remember that every customer is different, so be adaptive and genuine in your efforts.

Customer Service 116

Customer Service Personalization Marketing 116

Totango

JUNE 15, 2022

Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. Let us help you.

Best practices 101

Best practices Enterprise Customer retention Marketing 101

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. By implementing a quality CS platform, you can: .

CRM 89

CRM Sales Enterprise Analytics 89

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. Encourage employees to share challenges and successes openly.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

CSM Magazine

DECEMBER 11, 2023

In the changing world of mortgage brokering, maintaining an edge is crucial for long-term success. To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively.

CRM 52

CRM Government Banking Marketing 52

CSM Magazine

FEBRUARY 7, 2024

She brings extensive experience managing partner relationships from her previous role as Channel Account Manager at Avaya, where she supported Sabio for many years. Nicole also brings vast expertise to Sabio, having operated for more than 25 years in strategic partner relations including successful stints with both Avaya and Nortel.

Accountability 52

Accountability Sales Technology Management 52

TeamSupport

FEBRUARY 1, 2024

This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers. TeamSupport helps businesses thrive in today's customer-driven market by prioritizing customer needs and experiences. TeamSupport facilitates seamless collaboration and streamlines workflows.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Enterprise 103

Enterprise Best practices Marketing Sales 103

24-7 InTouch

NOVEMBER 2, 2023

Mitul and Shane are proven leaders who have been instrumental in our growth and success, and I am excited for their new roles and for what’s next in our company’s evolution as a disruptive market leader.” Kotecha has held roles with IntouchCX as Chief Financial Officer, and most recently, President and Chief Operations Officer.

Real estate 111

Real estate Finance Contact Center Technology 111

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. Stay Ahead With Market Research Regular market research is vital. Building and Maintaining Customer Trust Trust is the foundation of any lasting customer relationship.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

ChurnZero

JANUARY 26, 2022

Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

Kapta Customer Success

DECEMBER 20, 2021

The biggest challenge most businesses face in today's market is maintaining and building customer relationships. It can be difficult to gauge the successes and failures of most customer relationships and respond appropriately if there isn't a solid system to inform strategies.

Marketing 98

Marketing Accountability Management 98

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

SmartAction

OCTOBER 2, 2023

FORT WORTH, Texas, August 8, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce the appointment of its dynamic go-to-market team, a strategic alliance aimed at accelerating new growth opportunities and bolstering customer satisfaction.

Marketing 74

Marketing Virtual Agent Customer centricity Sales 74

ChurnZero

FEBRUARY 21, 2022

Cultivating a strong customer advisory board and implementing marketing strategies, like product-led growth , can send you well on your way to reaching new heights. Those on customer advisory boards can help by: Contributing to the shape of marketing campaigns. Gathering and sharing vital intelligence about the market.

SaaS 98

SaaS Feedback Advertising Customer centricity 98

CSM Magazine

FEBRUARY 12, 2024

This method is not just about sales; it’s an opportunity to provide value, gather feedback, and build lasting relationships. Building lasting customer relationships is a key objective of outbound voice communication. This data can inform strategic decision-making and help businesses stay ahead of market trends.

Contact center software 52

Contact center software Scripts Contact Center Consulting 52

ClientSuccess

MARCH 13, 2023

Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. A competitor analysis is an essential part of any successful marketing strategy. Want to build a successful newsletter? Check out our resources below for more customer success best practices and insights.

Analytics 80

Analytics Best practices Marketing Personalization 80

Nicereply

JULY 11, 2022

Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. We recently sat down to chat about her experiences improving support services through better relationships. What challenges do you see when it comes to cross-functional relationships?

SaaS 98

SaaS Marketing Technology Surveys 98

VirtualPBX

MAY 24, 2023

Understanding "Text STOP to Opt-Out" “Text STOP to Opt-Out” is a straightforward mechanism that allows recipients of text messages or SMS marketing campaigns to easily unsubscribe or opt-out from receiving further communications. This proactive approach helps maintain positive customer relationships even after the opt-out.

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Metrics and KPIs in a call center can range from tracking the time agents spend on a task to the number of calls they take per hour.

Call Center 106

Call Center Management Wait times Contact Center 106