success learn 
Beyond Philosophy
JANUARY 4, 2024
I appreciate the opportunity to look back upon what has happened and what I learned from it. My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. Having a plan and doing the work is an excellent path to success, but I agree that sometimes luck plays a role, too.
Eptica
DECEMBER 16, 2020
Date: Wednesday, December 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Learning from Santa’s customer service success. Our last blog of the year looks at the secrets of his success – and how contact centres can learn from him. Published on: December 16, 2020.
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ChurnZero
FEBRUARY 9, 2021
One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Sales: Customer Success.
ChurnZero
NOVEMBER 29, 2022
This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
ChurnZero
NOVEMBER 4, 2022
With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Customer Success is a proxy for the customer—treat it as such.
Education Services Group
SEPTEMBER 20, 2021
Lastly—as a plug for my fellow CS Analysts—having Customer Success focused analysts as part of your CS organization (or better yet, CS Center of Excellence) is a must. The post Customer Success Data & Analytics: Lessons Learned from Tennis appeared first on ESG.
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Getting your customer experience (CX) right drives business success. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. As digital channels dominate customer interactions, experiences are critical to get right.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
Advertiser: Vanilla Forums
As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
One of the most visible changes to companies as part of this transformation is the advent of customer success. The function of your customer success is tied to several key objectives and most, if not all, of these are litigable through community. Join us to learn: How community enables adoption, expansion, and growth.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. And now he's here to share what he's learned. Join us on March 22nd to learn: Which tools should be integrated and leveraged, and why.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program. Common pitfalls.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
In this session, you will learn: The significance and importance of engaged employees. How to define, measure and track success. Best practices of successful employee engagement companies.And more! The benefits of investing in an employee engagement strategy. The importance of effective communication in the workplace.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
They are ready to share the trials and triumphs, and everything in between, on the road to a successful community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program.
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