ShepHyken

OCTOBER 16, 2023

Break down internal barriers, whether they are human or digital, that hinder the success of customer experience initiatives. The metric that matters the most is the success and thriving of the customer’s business. Get your CX house in order. Embrace AI. Measure what matters.

Customer Experience 217

Customer Experience B2C Government B2B 217

ShepHyken

FEBRUARY 20, 2024

A positive employee experience contributes to positive customer experiences. Creating a balance between customer retention and acquisition is essential for sustained growth and success. Prioritizing customer and employee experiences over cost savings can lead to long-term success and sustainable growth.

Customer retention 190

Customer retention Analytics Customer Experience Customer Service 190

CCNG

JUNE 15, 2022

Remember, it takes multiple perspectives to create a 360-degree view, and everyone has something to contribute. Age, experience, industries, gender, culture, and ethnic background all contribute to the range and richness of the ideas in your network. Experience is generally the key in successfully navigating difficult situations.

Best practices 195

Best practices CCNG Consulting Consulting 195

ShepHyken

SEPTEMBER 11, 2023

By analyzing what makes them successful, businesses can identify areas where they can improve and work towards closing the gap. What are the key factors that contribute to customer loyalty and growth? Customers don’t just compare you to other companies within your industry.

Automotive 315

Automotive Airlines Benchmark Service level 315

CCNG

NOVEMBER 22, 2023

The core of any organization's success resides with its employees. They want to be in the know, understand how their contributions affect the bigger picture, and know that their leaders value them. A Rock-Solid Recognition Program is key to fostering an infectious environment of consistent improvement and achievement.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195

CCNG

OCTOBER 18, 2023

In uncertain times, organizations may need to prioritize financial stability, which directly contributes to job security. Organizations that can successfully navigate these waters while valuing the human experience within their metrics are poised for long-term success and sustainability.

Contact Center 195

Contact Center CCNG Metrics Customer Experience 195

ShepHyken

SEPTEMBER 29, 2023

Achieving success in business goes beyond offering quality products and services. When employees understand how their contributions impact customers, they are more motivated to excel. Customer and employee engagement are interconnected aspects of business success.

Employee engagement 338

Employee engagement Morale Customer Experience Feedback 338

Humach

MARCH 12, 2024

March is Women’s History Month, a time to celebrate and honor the awesome things women have accomplished throughout history and recognize their contributions in Customer Experience. At Humach, we passionately recognize and celebrate the incredible contributions women have made in shaping the success and innovation of our industry.

Customer Service 64

Customer Service Technology Customer Experience 64

ShepHyken

SEPTEMBER 25, 2023

High customer satisfaction ratings contribute to the success of brands and can be indicators of financial performance. This may lead some individuals to avoid experiences where they feel obligated to over-tip. Businesses should be mindful of these factors and strive to find a balance that doesn’t cause customer discomfort.

Benchmark 201

Benchmark Customer centricity Marketing Technology 201

24-7 InTouch

APRIL 19, 2024

Our goal is to make a positive impact within the company, and contribute to the preservation of the planet for generations to come. In 2023, the successful implementation of a number of green initiatives created a year of positive environmental impact.

Metrics 52

Metrics Management 52

Steve DiGioia

AUGUST 13, 2020

Great employees are the heart and soul of any business, especially a successful one. But there are always one or two poor performers or “deadwood employees” – those who contribute little to the company’s success and at times undermine it. Their efforts cannot be understated enough. And they hang on year after year.

Morale 299

Morale Management 299

Steve DiGioia

AUGUST 16, 2021

You have faith that every member will contribute to the department and support each other. Publicly recognize individual employee efforts and their contributions to the department’s success. You believe the project’s outcome will be complete and as intended. Remove restrictive rules and policies – untie their hands.

Construction 245

Construction Personalization Management Customer Service 245

IdeasUnlimited

JUNE 9, 2023

Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. A company full of happy workers is a company geared towards success.

Enterprise 98

Enterprise Personalization B2B Sales 98

Real Blue Sky

JANUARY 19, 2024

Their joy was evident in their bright smiles, highlighting the evening’s success. This successful event is a testament to the strong community spirit and the impact of coming together. Embrace Texas continues to make a difference, and there are many ways to contribute to their cause. Want to get involved? Learn more here.

92

92

SQM Group

NOVEMBER 28, 2023

This blog delves into customer service best practices that not only elevate the quality of interactions but also contribute to the overall success of call centers.

Best practices 81

Best practices Call Center Customer Service 81

Working Solutions

MARCH 28, 2024

As we navigate through 2024, a year promising innovative CX strategies and heightened customer expectations, there are thought leaders whose insights and expertise can guide us toward success. Among them, 10 women stand out for their significant contributions […]

Customer Experience 52

Customer Experience 52

Call Design

DECEMBER 5, 2023

Although workforce management is frequently overlooked in strategic planning, it is crucial to recognize the significant contributions that WFM professional can make to the strategic planning process. Involving WFM in strategic discussions allows senior management to leverage their expertise for financial success and operational excellence.

Management 78

Management Analytics Employee engagement Customer Experience 78

IdeasUnlimited

MARCH 28, 2024

This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector. IdeasUnlimited, with its innovative approach and commitment to excellence, stands out as a beacon of success in this regard.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

TechSee

APRIL 9, 2024

For a leading telecom company , integrating visual assistance into their fiber installation protocol automated millions of customer installations, boosting success rates to over 90% and notably reducing the average activation period.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

OctopusTech

DECEMBER 21, 2023

Efficiency is paramount in the competitive business landscape, and an outsourced call center can significantly contribute to optimizing your operations. While outsourcing your call center brings numerous benefits, effective management and oversight are crucial to ensure a successful partnership.

outsourcing 62

outsourcing Call Center Multichannel call center professionals 62

IdeasUnlimited

APRIL 1, 2024

The meticulous month-long preparation by the organizing team paid off, culminating in an evening that not only celebrated the company’s achievements but also the people behind its success. Recognition of top performers was a heartfelt acknowledgment of their significant contributions.

Entertainment 52

Entertainment Personalization Management 52

Kapta Customer Success

NOVEMBER 27, 2023

Here are their many contributions to your long-term business growth and success. Hitting your business goals would be more difficult without key account managers.

Accountability 59

Accountability Management 59

CSM Magazine

DECEMBER 20, 2023

Within this detailed guide, we will explore successful approaches to selecting optimal deposit bonuses. Practical tips to navigate and fulfill these requirements efficiently include understanding wagering contributions. Prioritize games with higher contributions to meet requirements faster.

Accountability 52

Accountability Management 52

CSM Magazine

APRIL 18, 2024

This alignment creates a virtuous cycle: exceptional support experiences lead to happy donors, and happy donors are far more likely to continue supporting – and often increase – their contributions. Define Success Metrics: Set explicit, trackable benchmarks for CRM performance.

Customer Support 52

Customer Support CRM Analytics Benchmark 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

Joe Rawlinson

FEBRUARY 16, 2024

The relationships within your team play a major role in determining your success as a business owner. Building Trust and Communication Effective communication and trust are some of the cornerstones of successful collaboration within a business. Here’s why we think it’s a good idea.

Morale 78

Morale Employee engagement Personalization 78

CSM Magazine

APRIL 24, 2024

Although marketers accept that customer satisfaction is the key, and without having a long-lasting relationship with people it’s impossible to build a successful business, only 34% of companies treat their customers as individuals. Think of it like a helpful guide throughout the customer journey, gently nudging them toward success.

Customer Service 52

Customer Service Chatbots CRM Customer Support 52

24-7 InTouch

FEBRUARY 21, 2024

In this blog, we will delve into the key aspects that contribute to a positive patient experience, explore the role of generative AI and tech-enabled patient care, and examine how patients perceive interactions via digital platforms.

Healthcare 52

Healthcare Consulting Consulting Technology 52

CSM Magazine

OCTOBER 20, 2023

In today’s business, successful marketing demands not just creativity and strategy but also a sharp focus on maximizing your website’s potential. SafeOpt is a groundbreaking retargeting program designed to revolutionize your business’s marketing success. Let’s get started!

Marketing 52

Marketing Advertising Analytics Revenue potential 52

ClearAction

MAY 25, 2023

Everyone says “quick wins are your best route to CX success” Bah! Mistake-proof processes and policies: making them seamless contributes to employees’ ease of work and productivity, too. You are a vital cog in your enterprise’s success in the ways you collect, share, and advocate experience insights!

Customer Experience 118

Customer Experience Chief Customer Officer Enterprise Accountability 118

COPC

DECEMBER 23, 2022

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. Below we address specific ways to ensure your culture, strategy and behaviors link employee engagement to your organization’s overall success. .

Employee engagement 87

Employee engagement Coaching Business Process Outsourcing Feedback 87

ChurnZero

JANUARY 18, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, we speak with active and passive job seekers all day, every day.

Consulting 98

Consulting Consulting SaaS Feedback 98

COPC

MARCH 11, 2024

Related Call Center Attrition: Avoid the Dilemma of First-Day Ghosting provides an actionable overview of creating an accurate job description and implementing a successful preboarding program to prevent attrition before day one. By guiding them through a personalized experience, you can better engage them and set them up for success.

Call Center 98

Call Center Gamification Coaching Employee engagement 98

CSM Magazine

MARCH 26, 2024

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime. Apple has built a strong reputation for providing exceptional customer service and support , which has led to a loyal customer base over the years.

Customer Service 116

Customer Service Personalization Marketing 116