ChurnZero

JANUARY 18, 2023

Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web to determine what information is valuable and what is not.

Education 52

Education Customer Experience Management 52

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.),

Customer Experience 71

Customer Experience Feedback Customer retention Marketing 71

Nicereply

JUNE 20, 2023

Recruiting a customer experience talent is always a challenge. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Nicereply

JUNE 12, 2023

Good customer service training is one of the most important components of your support team’s success. Customer service isn’t just a box to check. It’s the pillar that enables customer success, unlocks customer satisfaction, creates brand loyalty, and propels organizations towards sustainable growth.

Customer Service 84

Customer Service Best practices Construction Customer centricity 84

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Perfect size group, compelling conversations, product visions/strategies and continuous introductions. Very well done!”.

Engineering 91

Engineering SaaS Best practices Enterprise 91

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Top three ways to prevent agent burnout Having a customer-focused organization is table stakes. Is burnout gripping your contact center?

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

Toister Performance Solutions

FEBRUARY 4, 2020

Customer Experience futurist, Blake Morgan, recently wrote an article for Forbes titled, " The Case Against a Chief Customer Officer." In it, Morgan argues that creating the role of Chief Customer Officer or Chief Experience Officer (CCO and CXO, respectively) is often just paying lip service to the idea of customer-centricity.

Chief Customer Officer 85

Chief Customer Officer Customer centricity Advertising Government 85

Toister Performance Solutions

DECEMBER 6, 2018

Many companies that sell a product or service to customer service teams have a corporate blog. It's part of a content marketing strategy that brings visitors to the company website, establishes some brand awareness, and hopefully generates sales. A lot of those blogs are hard to read. They're overly self-promotional.

Customer Service 90

Customer Service outsourcing Contact Center Feedback 90

Nicereply

JUNE 19, 2023

eCommerce customer experience is the most crucial thing you can invest in to secure your online store’s long-term success. 74% of consumers are highly likely to buy from businesses based on their experiences, which now need to extend both online and offline. Table of Contents What is an eCommerce customer experience?

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. Among the plethora of tools available, Quick Response codes stand out as a powerful asset capable of elevating customer experiences and fostering meaningful interactions.

Gamification 52

Gamification Advertising Sales Marketing 52

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. We reached out to seven customer service experts to understand what’s just over the horizon in the customer experience world. Top customer service trends of 2023.

Customer Service 98

Customer Service Metrics Employee engagement Customer Support 98

JivoChat

JANUARY 24, 2023

Whether you are a marketing professional who wants to enhance your skills or someone who doesn’t have any experience with marketing, there are several online marketing courses available for different needs. Because it focuses on how to develop marketing strategies for the internet, including social media platforms. Workload: 22.5

Marketing 75

Marketing Engineering Analytics Accountability 75

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. Key Elements of a Product-Led Growth Strategy.

Metrics 98

Metrics Feedback Advertising Customer centricity 98

SharpenCX

AUGUST 19, 2021

The company’s built a best-in-class customer experience that’s ignited growth like rocket fuel. We’re crushing on Shopify and their dedication to building better tools and the best customer experience for entrepreneurs. And, treating your employees well is the first step to a better customer experience.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

B2C 52

B2C Sales Technology Customer Experience 52

Fonolo

JANUARY 31, 2018

It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. It also boosts customer satisfaction, increasing customer retention, loyalty, and overall brand affinity. So, how exactly can you optimize the customer journey? Identify the customer touchpoints.

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

Nicereply

JANUARY 4, 2023

Set up a customer service strategy that works and saves your costs. That will ultimately lead to customer service and support teams being pressured to ‘do more with less’ , as customer support is still seen as a cost center by many organizations. Why excelling at customer service is critical in 2023.

Customer Service 59

Customer Service Chatbots Self service Surveys 59

Nicereply

MARCH 23, 2023

Customer retention is an important topic for all departments to understand. Typically the onus to renew a customer is on account or success managers, but all aspects of the customer journey contribute to retention. Benchmarking these strategies across companies is difficult.

Customer retention 52

Customer retention B2B B2C Benchmark 52

Amity

JULY 13, 2016

Customer Support and Customer Service have been around for decades. Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. We hope that our blog helps to simplify and guide you. Subscribe here. Subscribe here.

SaaS 81

SaaS Best practices industry standards Consulting 81

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. Here are the most common ways companies can measure customer satisfaction.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

JivoChat

MAY 1, 2022

Although in the digital market you will be competing with thousands of stores, depending on your sector, there are effective digital marketing strategies that can help you stand out from the others. . You should choose the main keyword for each page and use it in the text, but not only that, create a customized URL using the keyword.

Marketing 75

Marketing Advertising Engineering Sales 75

Creative Virtual

OCTOBER 3, 2022

Happy Customer Service Week! Observed every year during the first full week of October, Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. They are available to their customers on the channels they prefer.

Customer Service 52

Customer Service Virtual Agent Self service Chatbots 52

Nicereply

JULY 3, 2023

As we know, IT support aims to keep business processes running smoothly and increase customer satisfaction. It ceases to meet its obligations to customers and users. Follow what’s right for your customer 2. The IT field is full of jargon and complex processes. IT support is no exception. ” Table of Contents 1.

Technical Support 52

Technical Support Personalization Feedback Management 52

Integrity Solutions

FEBRUARY 12, 2020

One of our goals at Integrity Solutions is to help our clients think differently and expand their knowledge about the sales profession, sales performance improvement and leadership, customer service and delivering exceptional client experiences. Read his blog and follow Alan on Twitter. . by Will Milano. Alan Allard .

Sales 124

Sales B2B Engineering Consulting 124

Nicereply

NOVEMBER 23, 2023

Customer satisfaction is at the heart of successful Customer Experience (CX). Meeting these demands isn’t just a strategy; it’s essential for building trust and growing your brand. Meeting these demands isn’t just a strategy; it’s essential for building trust and growing your brand.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Nicereply

NOVEMBER 3, 2022

What does being customer-centric really mean today? Find out here and learn what are the essentials of a healthy customer-centric culture. The concept of customer-centricity and customer-centric culture has been around for nearly 20 years now. Today, they owe a great deal of their success to putting their customers first.

Customer centricity 64

Customer centricity Feedback Surveys Customer Support 64

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

Customer Service 74

Customer Service Chatbots Customer centricity Feedback 74

Creative Virtual

OCTOBER 4, 2021

Happy Customer Service Week! It’s the first full week of October, and that means it is time once again for the annual week-long global celebration of the importance of customer service, the people who deliver that service, and the impact it has on business success. Is Your Inexperienced Approach to Self-Service Driving Customers Away?

Customer Service 52

Customer Service Virtual Agent Chatbots Self service 52

ProProfs Blog

JUNE 5, 2020

I bet you’ll agree with me on this one: Customers stop doing business with you when they are unhappy. In fact, 68% of customers leave because they believe you don’t care about them. More than that, only 1 in 26 unhappy customers will complain about what they don’t like about your service; the rest will churn.

Customer Service 136

Customer Service Chatbots Customer retention Feedback 136

Customers That Stick

DECEMBER 8, 2014

Customer experience isn’t easy — it just seems that way! From bargaining with the C-Suite to negotiating with customers, from maximizing profit to ensuring loyalty, providing great customer experiences in today’s environment is a continuous challenge. Blog Uncategorized'

Customer Experience 151

Customer Experience Customer Service 151

Nicereply

APRIL 5, 2023

Artificial intelligence is transforming the way businesses approach customer engagement and experience. Let’s dive into how AI transforms the customer experience and all factors that influence it. How is AI Redefining Customer Engagement & Customer Experience?

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Nicereply

DECEMBER 7, 2022

A strong customer success team must be built consistently and with the right tools. Every business knows that customer success is key to maintaining loyal customers and ensuring positive word-of-mouth marketing. For that reason, building a solid customer success team is essential for your business success.

SaaS 52

SaaS Morale Feedback Accountability 52

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. When you know what customers think about your product and your service, you’re able to plan strategically and make smart bets. Use clear and concise language 2.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Mindtouch

JUNE 3, 2018

Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show.

B2C 48

B2C B2B Education Accountability 48