stop-now-six-mistakes-made-digital-experience 
Beyond Philosophy
JULY 11, 2016
If you haven’t gone online with your Customer Experience, too, it’s time. The digital transformation of your present Customer Experience is long overdue. All of these connected devices are delivering Digital Customer Experiences. Here are the top six: Letting the bottom line dictate the end product.
Beyond Philosophy
JUNE 28, 2017
Coke says now that it learned a valuable lesson –their research and development didn’t anticipate their customer’s deep emotional attachment to the brand and the taste of the original. I bring this up now because I see companies continuing to make the same mistake. Six Mistakes Being Made with Your Digital Experience.
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Vistio
APRIL 2, 2022
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. And then I moved back to the US, still with Hilton and worked on some other projects with them. I find it so interesting, Michele.
Russel Lolacher
JANUARY 8, 2022
You’re saying there is a downside, now I’m putting the effort, even more so on the writer because sometimes you’ll hear from executive or even middle management where they’re writing an email internally, but 17 people have to go through it and scan it and approve it. Russel Lolacher. Leslie O’Flahavan.
UJET
JUNE 4, 2021
Get the jump on your competitors by downloading our free Digital Transformation Roadmap. The concept of digital transformation isn’t new. This buzz, of course, is driven by a groundswell of consumer digital adoption and, by extension, disruption, during the pandemic. Digital or not, change (i.e.,
Russel Lolacher
JANUARY 16, 2023
Good evening, because we are now fluid and timezone lingo. So the question I have to ask Esther, I asked every one of my guests, which is, what’s your best or worst employee experience? He had no experience in media, and came from the world of insurance. Hello, Esther. Esther Armah. Hello, Russel. Good morning.
Nicereply
DECEMBER 15, 2020
As we close the books on 2020 and move into 2021, the one thing that we can know for sure is that customer experience is having a come up. More people are buying online, and more companies are being forced into the digital world with their products and customer service. It’s our time to shine! Invested employees do better work.
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