AWS Machine Learning

APRIL 18, 2024

All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). Do not use this solution to stream, record, or transcribe calls if otherwise prohibited. If you’re a developer and you want to build, deploy, or publish the solution from code, refer to the Developer README.

APIs 106

APIs Accountability Analytics Entertainment 106

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

FEBRUARY 6, 2023

In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

ShepHyken

AUGUST 4, 2023

AI security integrations Finally, businesses can dramatically improve existing security systems and elevate customer experience by utilizing modern AI software solutions to automate essential processes.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

Creative Virtual

OCTOBER 8, 2021

Conversational AI solutions, like chatbots and virtual agents, can have a powerful impact on customer loyalty and retention. When designed, implemented, and maintained correctly, these solutions have been proven to reduce support costs, increase sales revenue, and even reduce employee turnover.

Customer Service 105

Customer Service Virtual Agent Chatbots Self service 105

ChurnZero

SEPTEMBER 1, 2020

The reality is that virtual events will be the norm going forward, at least in the short term. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. There is, however, a silver lining.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

CSM Magazine

SEPTEMBER 25, 2023

Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions. A Confluence of Minds: Like its preceding CX Community Days, Sabio orchestrated an intimate setting for this event at its London HQ.

Customer Service 59

Customer Service Virtual Agent Technology Customer Experience 59

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. Yesterday, Totango hosted our third CXO series event for Customer Success executives.

Best practices 104

Best practices Accountability Enterprise Sales 104

ConvergeOne

NOVEMBER 29, 2022

Leaders should regularly ask themselves if a significant event were to occur that could potentially cause a disruption, and does the organization have the digital infrastructure in place to avoid an interruption of business. They can better adapt and respond to changes such as supply chain shifts, geopolitical events or other circumstances.

Enterprise 95

Enterprise Technology Sales Marketing 95

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 107

Management APIs Engineering Government 107

AWS Machine Learning

JULY 26, 2022

That was the difference between the two best times in the finale of the first AWS AWS DeepRacer Student Wildcard event hosted in Ottawa, Canada this May. The top two contestants now have a chance to race virtually in the AWS DeepRacer Student League finale in October. In the end, it came down to 213 thousandths of a second!

Education 84

Education Engineering Government Self service 84

ConvergeOne

MAY 10, 2022

is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases. Following a critical event, Urias felt it was time to implement a disaster recovery solution that leveraged the cloud. Rinchem Company, Inc.

Management 92

Management 92

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. Opentalk 2020 Virtual is a free immersive experience that will give you access to extraordinary insights from the most innovative speakers in customer experience (CX). The post Opentalk 2020 is now a free virtual event!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

Liveops

MARCH 11, 2021

To help nurture emotional intelligence and prevent potential burnout, building a virtual community allows team members to connect in a remote environment. Liveops leverages a social network platform that includes gamification, events and networking among agents. . Provide professional development. Learn more at five9.com.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. SmartAction stood out at the conference as leaders in Conversational AI by presenting innovative solutions for contact centers. .

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

Interactions

APRIL 14, 2021

Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Aspect

MAY 8, 2020

The events over the past several weeks have had an impact on businesses across the globe. In order to protect the health and safety of everyone involved, events of all kinds have been canceled ( We know first-hand how difficult this can be). Unfortunately, these cancellations go much deeper than business events.

Consulting 117

Consulting Consulting 117

Spearline

SEPTEMBER 30, 2021

Virtual meetings have been the mainstay for many businesses for quite some time, but since early 2020 the demand for virtual meetings has expanded significantly. Not only are businesses doing more virtual communications than ever, social events have moved online too. But are there challenges?

Telecommunications 98

Telecommunications Marketing Personalization Management 98

CustomerSuccessBox

APRIL 18, 2022

Silicon Valley, online event: 12 – 13 April 2022. The most awaited decentralized conference is hosting 50 satellite events globally. The marquee event is being held at Silicon Valley ( live ) and the online event starts on 12 – 13 April. Virtual Global event: 10 – 11 May 2022. CXO Summit.

SaaS 52

SaaS Education Technology Marketing 52

Call Experts

DECEMBER 2, 2021

If you want the best virtual receptionists and live answering service to manage your customer support, Call Experts and Call Ruby are here for you. We know it’s helpful for potential clients to see how these two companies compare side-by-side, so you can decide which virtual receptionist company is right for them.

Accountability 98

Accountability Answering services Consulting Consulting 98

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Satrix Solutions

JULY 20, 2020

However, our general recommendation is that companies should continue to push forward with their CAB programs, although the meetings should take place in an online or virtual environment for the foreseeable future. How to Maintain the Momentum of Your Customer Advisory Board in a Virtual World. The Virtual CAB Time Commitment.

Feedback 88

Feedback Consulting Consulting Personalization 88

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world. And this year’s event, which took place in Madrid, was no exception.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Solution overview We have chosen the Book Trip bot as our starting point for this exercise.

Management 84

Management Construction APIs Chatbots 84

Outsource Consultants

AUGUST 15, 2022

In fact, virtual visits were offered by an astounding 84 percent of physicians in April 2021, and 57 percent said they would like to continue offering them. An additional driving factor in the shift to virtual care options has been the staffing shortages experienced by clinics and hospitals. In 2021 alone, 13.6

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. While Covid-19 has tilted the balance entirely or almost entirely to virtual and digital, the future is more likely to be a hybrid.

Healthcare 112

Healthcare Sales Coaching Customer centricity 112

Creative Virtual

FEBRUARY 9, 2021

Last week Creative Virtual joined our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit. The event was 100% virtual this year and featured two afternoons of various presentations, workshops, and panel debates. By Liam Ryan, Sales Director.

Chatbots 59

Chatbots Best practices Technology Sales 59

Integrity Solutions

MARCH 20, 2020

Virtual learning is one way to maintain connection to business goals- and each other. Our Virtual Learning Keys To Success. One key reason our meetings have been successful is that we had an expert facilitator, Johnny Walker , a long-time Integrity Solutions Business Associate. Adapting To Virtual Work and Learning.

Healthcare 94

Healthcare Coaching Sales Best practices 94

Creative Virtual

DECEMBER 7, 2021

The analysts at ISG found Creative Virtual to be a clear Leader based on our comprehensive solution portfolio and industry experience, emphasizing our long history of developing and delivering conversational AI solutions that provide real results.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

MARCH 27, 2023

But I managed to get to the right event to support our German partner SOGEDES in matters related to Conversational AI. CCW sported a hybrid concept, with all talks and product presentations available through live streams (and recordings after the event). The post A recent trip to CCW 2023, Berlin appeared first on Creative Virtual.

Virtual Agent 52

Virtual Agent Education Self service Management 52

CSM Magazine

APRIL 7, 2021

Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event. In order to leave a lasting impression from the event, why don’t you look at some unique ideas to thank your guests for joining you?

Education 52

Education Management Marketing 52

Talkdesk

JULY 10, 2020

Talkdesk 20-in-20 introduced 20 market-disrupting product announcements in the first 20 weeks of 2020, concluding with Opentalk 2020 Virtual keynote addresses delivered to more than 3,000 virtual attendees.

Contact Center 84

Contact Center Marketing 84

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding.

Education 52

Education Government Customer centricity SaaS 52

Monet Software

MAY 27, 2020

Thank you to everyone who made Verint Virtual such a success—and so much fun! While the event may be over, all content is now available on-demand until May 21, 2021. Whether you were able to join us for the event last week or had to miss it, the free, on-demand content is still at your fingertips for a full year. That’s right!

contact center workforce 83

contact center workforce Education Analytics Contact Center 83