Are Automation and AI the Same Thing in the Contact Center?
CCNG
APRIL 12, 2024
These terms are thrown around and used interchangeably. We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process. There is stakeholder buy-in, budgeting, creating a business case, outlining ROI on the solution and so much more.
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