BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And how do offshore solutions, interpreters, and texting play a role? of Canadians speak French as a first language. of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

AWS Machine Learning

JUNE 15, 2023

This work is also made available in Chinese, Japanese, Korean, Portuguese, Turkish, and Vietnamese, with plans to launch Spanish and other languages. This work is also made available in Chinese, Japanese, Korean, Portuguese, Turkish, and Vietnamese, with plans to launch Spanish and other languages.

APIs 74

APIs Benchmark Best practices Engineering 74

AWS Machine Learning

JULY 3, 2023

In many cases, the content is text-heavy and often written in a different language and requires translation. To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. This is a manual, slow, and expensive human effort.

Healthcare 69

Healthcare Engineering Accountability Management 69

AWS Machine Learning

DECEMBER 14, 2022

Enterprises need to translate business-critical content such as marketing materials, instruction manuals, and product catalogs across multiple languages to communicate with a global audience of customers, partners, and stakeholders. A single translation job can translate documents to multiple target languages.

APIs 74

APIs Enterprise Management Customer Support 74

AWS Machine Learning

AUGUST 11, 2023

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. When you translate from one language to another, you want your machine translation to be accurate, fluent, and most importantly contextual.

Construction 63

Construction Government Consulting Consulting 63

Certified Languages International

DECEMBER 22, 2023

When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another. However, not all language solutions are equal.

Finance 52

Finance Healthcare Education Personalization 52

AWS Machine Learning

NOVEMBER 27, 2023

AWS and NVIDIA have collaborated for over 13 years and have pioneered large-scale, highly performant, and cost-effective GPU-based solutions for developers and enterprise across the spectrum. All three instances will be available in 2024, and we look forward to seeing what you can do with them. times larger and 1.4 times larger and 1.4

Enterprise 101

Enterprise Technology Personalization Management 101

AWS Machine Learning

OCTOBER 10, 2023

Whisper is a pre-trained model for automatic speech recognition (ASR) and speech translation. Sagemaker JumpStart is the machine learning (ML) hub of SageMaker that provides access to foundation models in addition to built-in algorithms and end-to-end solution templates to help you quickly get started with ML.

APIs 89

APIs Scripts Metrics Accountability 89

CX Global Media

JUNE 6, 2017

But the language industry is possibly the largest industry sector you have never heard of. Yet, as we know, language is crucial in providing a great customer experience. In our ever-growing global economy, omnichannel language support needs to be included in your contact center strategy. Managing Language Support.

Contact Center 176

Contact Center Government Healthcare Call Center 176

AWS Machine Learning

FEBRUARY 26, 2024

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 110

Metrics Big data Analytics Engineering 110

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese. How AWSLOC uses Amazon Translate.

Engineering 78

Engineering Government Analytics Best practices 78

AWS Machine Learning

JANUARY 12, 2023

Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Solution overview. Prerequisites.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Unfortunately, they are in a language that you do not understand or speak. They don’t speak your language either.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. This results in polished, natural communication in the target language. Let’s take a look at how to access our services.

Revenue potential 40

Revenue potential Best practices Marketing Customer Service 40

AWS Machine Learning

JULY 19, 2022

To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by localizing content into multiple languages. Localizing content mainly includes translating original voices into new languages and adding visual aids such as subtitles.

Engineering 84

Engineering APIs Education Best practices 84

Certified Languages International

DECEMBER 22, 2023

In an increasingly globalized world, financial institutions must be able to communicate effectively across languages and cultures. Offering multilingual services is becoming essential for banks, lenders, advisors, and other financial organizations seeking to broaden their customer base.

Banking 40

Banking Accountability Marketing Surveys 40

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK).

Healthcare 95

Healthcare Engineering Construction Consulting 95

Inbenta

NOVEMBER 15, 2022

Natural Language Processing (NLP) is an important technology used by many companies today. It enables computers to understand human language and process it as data. In this article, we’ll look at some examples of Natural Language Processing use cases and how NLP has been applied in different industries. Text summarization.

Chatbots 96

Chatbots Healthcare Banking Abandon rate 96

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Solution overview.

APIs 69

APIs Enterprise Accountability industry standards 69

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. So, it’s no surprise that language is a common barrier in both personal and business interactions. This has opened up new possibilities for delivering multilingual customer self-service.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. International standards foster global cooperation in developing and implementing responsible AI solutions.

Government 126

Government Engineering Analytics Technology 126

Comm100

SEPTEMBER 26, 2023

In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement.

Personalization 69

Personalization Chatbots Surveys Engineering 69

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. Amazon OpenSearch Service now supports the cosine similarity metric for k-NN indexes.

Engineering 98

Engineering Accountability Education Metrics 98

AWS Machine Learning

JULY 6, 2022

Imagine a surgeon taking video calls with patients across the globe without the need of a human translator. What if a fledgling startup could easily expand their product across borders and into new geographical markets by offering fluid, accurate, multilingual customer support and sales, all without the need of a live human translator?

APIs 72

APIs Scripts Engineering Management 72

Certified Languages International

DECEMBER 22, 2023

When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another. However, not all language solutions are equal.

Finance 40

Finance Healthcare Education Personalization 40

OrecX

MAY 25, 2022

Rather than mono audio capture, these solutions isolate each voice, enabling transcription engines to very clearly detect each voice in an isolated manner. This occurs often when single channel, mono recording solutions are utilized, which capture both parties on the call on the same recording channel. customer and agent).

Engineering 127

Engineering Analytics Coaching Accountability 127

AWS Machine Learning

AUGUST 25, 2022

In the digital world, providing information in a local language isn’t novel, but it can be a tedious and expensive task. Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. Solution overview.

Government 64

Government Accountability Enterprise Technology 64

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

outsourcing 52

outsourcing Engineering CRM Technology 52

Outsource Consultants

JULY 25, 2023

These systems can perform tasks that usually require human intelligence, like visual perception, speech recognition, decision-making, and language translation. While IVR is technically AI already, historically it only utilizes Natural Language Understanding to give recorded answers to pre-determined prompts.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

24-7 InTouch

NOVEMBER 10, 2023

Discover how a leading global consumer electronics brand transformed its customer support strategy for non-English languages in the Europe, Middle East, and African regions. The post Case Study: Revolutionizing Multilingual Support: A Case Study on Mosaic Languages and IntouchCX appeared first on IntouchCX. to an impressive 91.3%.

CRM 52

CRM Customer Support Technology Customer Service 52

AWS Machine Learning

NOVEMBER 17, 2022

AlexaTM 20B is a multilingual large-scale sequence-to-sequence (seq2seq) language model developed by Amazon. You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. AlexaTM 20B and in-context learning. This is known as in-context learning.

Scripts 94

Scripts APIs Government Engineering 94

Call Center Weekly

JULY 6, 2018

I truly see the need for foreign language support. Not only are non-native English speakers moving to the US, but global markets are in need of services provided by US companies. Make no mistake; supporting additional languages is harder than one may think. They utilized Google translate to assist customers via email.

Contact Center 212

Contact Center Technical Support Government Consulting 212

AWS Machine Learning

JUNE 10, 2022

AWS offers a broad set of artificial intelligence (AI) and machine learning (ML) services, including a suite of pre-trained, ready-to-use services for developers with no prior ML experience. This post demonstrates how you can use the AWS SDK for JavaScript to integrate capabilities provided by AWS AI services into your own solutions.

Scripts 75

Scripts APIs Accountability Engineering 75

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? Based on the customer experience analytics you would know that people talk negatively about your customer service response times, the information available on your website, the behavior of your agents, the features of your latest product release, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

CSM Magazine

MARCH 14, 2023

Even the best product or service may fail to satisfy if your customer service is poor. In 2023, you must assess the performance of your customer service and take the necessary steps to improve it. Those responding to their queries and comments must provide the right answers and solutions, which can solve their pain points.

Customer Support 52

Customer Support Surveys Feedback Customer Service 52

Outsource Consultants

FEBRUARY 26, 2024

Dave LaBatt: “We feel that you will see more and more AI-related solutions that will complement the call center agents in the coming years. We are already seeing products that intertwine translation services for real-time communications between agents and customers. And there’s no shortage of experts at Outsource Consultants.,

Call Center 67

Call Center outsourcing Customer Service Consulting 67

Certified Languages International

OCTOBER 10, 2023

MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support. MERFi is HIPAA compliant, secure, and offers video interpreters in 21 spoken languages plus American Sign Language (ASL). PORTLAND, Ore. And in the U.S.,

call center solutions 52

call center solutions Banking Education Call Center 52