AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

Telecommunications 101

Telecommunications Engineering Chatbots CRM 101

ShepHyken

JANUARY 11, 2023

You can’t have a consistent and predictable CX without an EX to support it. . This comes in the form of streamlining processes, self-service customer support solutions and more. I had a chance to learn from one of my clients, Mitel, about this very topic. But what about the employees’ needs? Make it easy. But employees do care.

Customer Experience 319

Customer Experience Chatbots Call center experience Self service 319

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Machine learning operations (MLOps) applies DevOps principles to ML systems. However, putting an ML model into production at scale is challenging and requires a set of best practices.

Analytics 102

Analytics Engineering Government Best practices 102

ShepHyken

OCTOBER 25, 2021

This article emphasizes that customers may not be so quick to want to use an automated or digital system. Our customer service research indicates that 59% of customers prefer to go to the phone or email over digital channels. Read this article and learn more about what customers expect. What Kind of CX Do Customers Really Want?

Customer Service 357

Customer Service Chatbots B2C Consulting 357

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

SaaS 52

SaaS Education Contact Center Customer Support 52

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Customers expect better and faster pre and post purchase services. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. For example, it can take up to 5-6 weeks to provide training to new agents at a call center.

Customer Experience 161

Customer Experience Scripts Self service outsourcing 161

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs. times larger and 1.4 times faster than H100 GPUs.

Enterprise 101

Enterprise Technology Personalization Management 101

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

24-7 InTouch

APRIL 26, 2024

Learn and Adapt AI is not a set-it-and-forget-it solution. It requires continuous training and refinement to adapt to new data and emerging risks. But businesses must navigate the delicate balance between leveraging AI for competitive advantage and ensuring safety and ethical integrity.

Government 52

Government Customer centricity Technology Management 52

AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. It was costly and time consuming to train the models frequently to adapt to new products.

Engineering 98

Engineering Gamification Scripts Big data 98

IdeasUnlimited

MARCH 6, 2024

Catering to businesses of all scales, from fledgling startups to established enterprises, IdeasUnlimited provides an enterprise-grade customer service solution. The Power of Omnichannel Support In today’s digital era, customers interact with brands through multiple channels.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

AWS Machine Learning

SEPTEMBER 20, 2023

In these scenarios, as you start to embrace generative AI, large language models (LLMs) and machine learning (ML) technologies as a core part of your business, you may be looking for options to take advantage of AWS AI and ML capabilities outside of AWS in a multicloud environment.

Scripts 97

Scripts Engineering Accountability Enterprise 97

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 121

Best practices Government Engineering Accountability 121

CSM Magazine

APRIL 22, 2024

By fostering a close relationship between the tech team and contact centre staff, they can quickly identify pain points and develop solutions that simplify the customer journey. With the right training and cultural understanding, AI can augment the skills of empathetic representatives and create new opportunities for growth.

outsourcing 52

outsourcing Engineering CRM Technology 52

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker.

Best practices 110

Best practices Engineering Scripts Analytics 110

CSM Magazine

FEBRUARY 6, 2024

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

Customer Service 98

Customer Service Chatbots Technology Sales 98

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Are customers becoming more and more demanding with time? Geared towards smaller-scale operations with fewer agents and lower call volumes.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

AWS Machine Learning

SEPTEMBER 7, 2023

Offline reinforcement learning is a control strategy that allows industrial companies to build control policies entirely from historical data without the need for an explicit process model. To learn more about reinforcement learning, see Use Reinforcement Learning with Amazon SageMaker.

Metrics 92

Metrics Engineering Scripts Accountability 92

TechSee

MAY 4, 2023

One of the subsets of AI, machine learning, has lately emerged as a branch that goes beyond the core capabilities of AI. Organizations are now focusing on developing algorithms to simulate human learning, improving accuracy and strengthening AI capabilities.

Self service 109

Self service Consulting Consulting Technology 109

TechSee

MARCH 16, 2023

As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products. VI Studio uses a sampling of images labeled and tagged by humans to train computer vision AI models.

APIs 109

APIs CRM Technology Sales 109

TechSee

JUNE 8, 2022

I was curious to learn what had changed from then to April 2022. According to The Service Council, 76% of service companies now outsource their field service and direct customer contact work to third-parties, resulting in an ever-increasing need to upskill and train non-employee technicians. Digital Transformation Challenges.

outsourcing 109

outsourcing Government Education Consulting 109

Inbenta

OCTOBER 19, 2022

As you may have noticed, competition has been increasing over the past few years between training courses in digital marketing, design, programming, and so on. Education chatbot to improve the learning experience. The programs are becoming more and more exhaustive, the teachers more qualified and recognized. Find out how below.

Education 95

Education Chatbots Personalization Marketing 95

TechSee

MARCH 4, 2024

However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? Next, businesses must invest in training and development. The models must also be trained, which requires computational resources and expertise.

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

AWS Machine Learning

APRIL 4, 2024

Recommenders must quickly learn preferences from limited data to provide value. This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. Addressing limited reader history – Many news readers have sparse activity histories.

Personalization 79

Personalization APIs Engineering Metrics 79

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Leveraging the power of the cloud, this VoIP service allows you to take calls seamlessly from any location across the globe, making it an ideal 100% work-from-home solution.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Playvox

MARCH 1, 2022

One of the biggest training challenges contact centers face is keeping agents’ skills sharp following onboarding. New hire training is typically thorough enough to get agents up and running, but what about ongoing training that reinforces skills and keeps contact center agents aligned with business goals?

Contact Center 83

Contact Center Call Center Service level Employee engagement 83

Quiq

FEBRUARY 22, 2023

Compose learns by studying past conversations. The AI’s job is to learn a mapping from the context in which the agent authored the message to the message content that was ultimately sent. It can learn from any conversations that occur within the Quiq platform. What is Quiq Compose? The result? How does it work?

Contact Center 86

Contact Center Enterprise Engineering CRM 86

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation.

APIs 98

APIs Technology Banking Customer centricity 98

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. I’m guessing that’s a big ‘yes.’

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

OCTOBER 18, 2023

Purina US, a subsidiary of Nestle, has a long history of enabling people to more easily adopt pets through Petfinder , a digital marketplace of over 11,000 animal shelters and rescue groups across the US, Canada, and Mexico. Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale.

APIs 93

APIs Metrics Consulting Consulting 93

NobelBiz

DECEMBER 19, 2023

If you want to learn more about Customer Service De-Escalation , delve into our comprehensive guide! According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms.

Call Center 106

Call Center Management Wait times Contact Center 106

NobelBiz

FEBRUARY 27, 2024

Streamlined processes, well-trained agents, and effective tools contribute to smoother operations and faster issue resolution. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. Curtail Operational Expenses : Cost-effectiveness is crucial.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

CSM Magazine

NOVEMBER 2, 2023

Miami and Palo Alto, Foundever a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents. Learn more about Foundever at www.foundever.com.

Customer Experience 52

Customer Experience Coaching Telecommunications First call resolution 52

AWS Machine Learning

FEBRUARY 16, 2024

You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. All models are trained on sequences of 16,000 tokens and show improvements on inputs with up to 100,000 tokens.

Engineering 108

Engineering Technology Management 108

Upstream Works

MARCH 17, 2022

Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. They can, and should, play a role in helping contact centers adapt to digital transformation – in conjunction with existing technologies and processes.

Contact Center 78

Contact Center Interactive Voice Response Self service Call Center 78