Liveops

JANUARY 25, 2019

But while a virtual call center is essential to any brand’s extraordinary customer service operation, it’s far from the only strategy or solution out there worth considering. Want to improve your Net Promoter Score and optimize your customer experience? You’ve come to the right place. Customer Service and Support. Brightspot. BriteVerify.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

ChurnZero

JANUARY 4, 2019

We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Let’s talk 2019 predictions. the stuff that Customer Success teams are really meant to do).

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Netomi

APRIL 7, 2023

Alfredo led the airline’s adoption of AI as a way to meet the rising guest expectations for immediacy, accuracy and effective resolution, while also easing the burden on its human support agents. The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

ChurnZero

JANUARY 4, 2019

We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Let’s talk 2019 predictions. the stuff that Customer Success teams are really meant to do).

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy. Rick Adams. Peter Armaly.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

FEBRUARY 15, 2022

He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

CustomerSuccessBox

FEBRUARY 20, 2022

On a general note, business uses customer health score for reasons like, To find out the product power users – The ones who are most engaged are the ones who put in more revenue in the stream. There is a lot of data collected but deriving insights from its relations can give out valuable information. If you wonder, is this astrology?

SaaS 52

SaaS B2B Accountability Upselling 52

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success management software comes to your rescue.

Management 52

Management Upselling SaaS Accountability 52