CSM Magazine

JANUARY 28, 2024

As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solutions becomes increasingly critical for protecting online identities and data. Next-Gen MFA solutions stand at the forefront of this evolution, enhancing security protocols beyond conventional systems.

industry standards 52

industry standards Best practices Finance Healthcare 52

Concentrix

AUGUST 12, 2020

Concentrix, a leading global Customer Experience Solutions Company, today announced SecureCX™, the CX BPO industry’s newest Work-at-Home platform. The post Concentrix Releases Advanced Biometrics Solution for Secure Work-at-Home Environment appeared first on Concentrix.

Customer Experience 118

Customer Experience 118

CSM Magazine

APRIL 17, 2023

As organizations shift toward remote work and cloud-based environments, their need to protect sensitive data while maintaining secure access increases. A Cloud Access Security Broker (CASB) is the most effective way. To enhance the security of user logins, multi-factor authentication (MFA) is becoming increasingly necessary.

Government 52

Government Technology 52

Cisco - Contact Center

JANUARY 12, 2024

Digital transformation and new hybrid work models have created a highly distributed and diverse IT landscape. Organizations must run applications on-premises, in public and private clouds, and as… Read more on Cisco Blogs

Management 88

Management 88

CSM Magazine

DECEMBER 13, 2022

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Additionally, Encoded Agent Assisted Payments gives customers the choice to pay securely while talking to an agent, should they prefer.

Customer Experience 52

Customer Experience Finance Government Interactive Voice Response 52

LiveVox

JANUARY 27, 2022

The post Is Your IVR Solution PCI Compliant? Top 5 Ways to Secure Virtual IVR Solutions appeared first on Livevox. While it may be hard to believe in the current digital age, many business transactions still take place over the phone.

Interactive Voice Response 52

Interactive Voice Response Sales Customer Service 52

Cisco - Contact Center

DECEMBER 11, 2023

An unprecedented increase in distributed-denial-of-service (DDoS) attacks in recent years has resulted in lost revenue and productivity, increased ransomware costs, and impacted service-level… Read more on Cisco Blogs

Service level 89

Service level 89

Talkdesk

DECEMBER 27, 2019

TrackTik provides a complete set of tools for security workforce management to 210,000+ facilities and 500+ clients, across 35+ countries. Presenting outstanding call quality, reliability and an available 100% Uptime Service Level Agreement (SLA), Talkdesk cloud solutions were easily the winner. Want to know more?

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Avaya

APRIL 8, 2016

As highlighted in my recent blog, ‘ The Brave New World of Network Security ,’ cybersecurity is top of mind for IT leaders across the globe. The increased frequency of new security breaches is startling. The advent of the Internet of Things (IoT) era has brought new challenges that require a new approach to security.

Enterprise 47

Enterprise Technology Marketing Management 47

CSM Magazine

MAY 29, 2018

Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant. People have become increasingly concerned about the security of personal and sensitive information they share. Secure chat is 256-bit SSL encrypted. This is especially true when communicating online.

SaaS 45

SaaS Surveys Personalization Sales 45

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Engineering 116

Engineering Personalization Accountability Customer Experience 116

pindrop

APRIL 28, 2020

Times such as these require an all-hands-on-deck approach to ensure that business operations continue efficiently, and clients continue to receive an optimized and secure customer experience. The post The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges appeared first on Pindrop.

Call Center 52

Call Center Banking Scripts Employee engagement 52

TechSee

APRIL 1, 2024

Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service. Following this incredible success, we are now offering AI-Automated Fiber Customer Self Installation as an easy-to-deploy packaged solution.

Self service 124

Self service Consulting Consulting Contact Center 124

AWS Machine Learning

APRIL 18, 2024

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. The following diagram illustrates the solution architecture.

Enterprise 98

Enterprise Analytics Metrics Accountability 98

VirtualPBX

MARCH 14, 2024

Option 1: Email to Fax on VoIP Business Phone Plans Email to fax , a modern solution offered by VirtualPBX among others, eliminates the need for traditional fax machines. Instead, it leverages the simplicity and convenience of email to transmit fax documents securely and meet business tax deadlines.

voip 111

voip 111

Verint

NOVEMBER 8, 2017

Banks must start to change their thinking and adapt to the latest trends to create a comprehensive and secure security solution. Security leaders in banks need to feel prepared by staying updated, looking at common vulnerabilities, understanding the malware and challenges, and testing the environment.

Banking 23

Banking Technology Customer Experience Customer Service 23

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We first delve into the vulnerabilities, threats, and risks that arise from the implementation, deployment, and use of LLM solutions, and provide guidance on how to start innovating with security in mind.

Best practices 121

Best practices Government Engineering Accountability 121

Cisco - Contact Center

FEBRUARY 26, 2024

By shifting from point-solutions to a cybersecurity platform approach, IT and security teams significantly improve their efficiency and security outcomes. Security Service Edge (SSE) projects are… Read more on Cisco Blogs

97

97

ConvergeOne

APRIL 15, 2024

As technology advances and work environments become increasingly decentralized, many organizations face unique challenges in ensuring the security of their data and networks. An innovative approach that continues to gain significant traction is Secure Access Service Edge (SASE).

Technology 70

Technology 70

Aspect

MAY 18, 2018

Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! Security is a busy industry, but we’re proud of the fact that we’re able to stand out amongst all the noise. Congratulations to everyone involved. Onwards and upwards from here!

Technology 59

Technology Customer Experience 59

PanTerra

APRIL 19, 2021

Features such as in-transit and at-rest encryption of your content and communications, HIPAA compliance and multi-factor authentication are just a few of the enhanced security features that you may want to consider as you come to a decision on which virtual PBX provider your business uses.

Technology 41

Technology 41

AWS Machine Learning

APRIL 22, 2024

In this post, we introduce a solution to integrate HyperPod clusters with AWS Managed Microsoft AD, and explain how to achieve a seamless multi-user login environment with a centrally maintained directory. The following diagram illustrates the high-level solution architecture.

Scripts 85

Scripts Engineering Management Benchmark 85

TechSee

APRIL 9, 2024

This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

AWS Machine Learning

MARCH 13, 2024

Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3. You can create unique hostnames using access points to enforce distinct and secure permissions and network controls for any request made through the access point. Create a security group called DemoSG.

Accountability 87

Accountability Engineering Enterprise Big data 87

VirtualPBX

SEPTEMBER 8, 2023

Voice over Internet Protocol (VoIP) communication has become a cornerstone of modern business operations, offering cost-effective and flexible solutions. At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. This content includes the security configuration and management tasks for the AWS services that you use. We recommend using TLS 1.2

Best practices 79

Best practices APIs Transportation Personalization 79

AWS Machine Learning

FEBRUARY 1, 2024

Typically, data pipeline work requires a specialized skill to prepare and organize data for security analysts to use to extract value, which can take time, increase risks, and increase time to value. It offers industry-leading scalability, data availability, security, and performance.

Technology 85

Technology Accountability Personalization Management 85

Cisco - Contact Center

MARCH 27, 2024

Many Cisco enterprise customers have decades of Cisco Catalyst routing and security capabilities functioning at branch locations. However, many of their traditional network management solutions can’t… Read more on Cisco Blogs

Enterprise 89

Enterprise Management 89

Cisco - Contact Center

AUGUST 21, 2023

At Cisco Duo , our primary objective is to prevent unauthorized access with a modern and user-friendly access management solution. Security is paramount to organizations of all sizes, and we are … Read more on Cisco Blogs

APIs 90

APIs Management 90

Cisco - Contact Center

MARCH 18, 2024

What do you get when you combine the full power of the network with market-leading security and observability solutions? More customer value and an amazing partner ecosystem. It’s official! Today, w… Read more on Cisco Blogs

Marketing 93

Marketing 93

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. The company is combining this expertise with the highly scalable, reliable, and secure AWS Cloud infrastructure to help customers run advanced graphics, machine learning, and generative AI workloads at an accelerated pace.

Entertainment 96

Entertainment Marketing Best practices Technology 96

AWS Machine Learning

OCTOBER 30, 2023

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. A security group acts as a virtual firewall for your instance to control inbound and outbound traffic.

APIs 123

APIs Big data Accountability Enterprise 123

Cisco - Contact Center

MARCH 12, 2024

More than a path to digitization or a mere advancement in monitoring, Cisco Full-Stack Observability solutions are a strategic asset that empower patient care and clinical outcomes via secure,… Read more on Cisco Blogs

Healthcare 91

Healthcare Management 91