NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Call centers can easily scale up or down based on call volume. Agents can share data, collaborate on calls, and work efficiently.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. Beliveo was founded in 2011, and has a focus on providing scaled operations to global brands from Mexico.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

The Northridge Group

APRIL 15, 2024

We briefly touched on the fact that while the three tools have their place, none of them can be a ‘one-size-fits-all-solution’, nor can they effectively or entirely replace people. A good assessment can reveal any issues that new technology can present and offer real-time solutions.

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

AWS Machine Learning

MARCH 11, 2024

These product recommendations improve their customers’ experience by making it more efficient to find the products they need, while increasing VistaPrint’s conversion rates. Prior solution and challenges Prior to their current solution, VistaPrint had an internally developed product recommendation system hosted on-premises.

Personalization 92

Personalization Engineering APIs Advertising 92

Momentum Telecom

JANUARY 9, 2024

This acquisition reinforces Momentum’s commitment to providing comprehensive global solutions and further establishes its position as a leader in the communications industry. Companies become agile, efficient, and resilient. “We are thrilled to welcome Horizon Telecom into the Momentum family.

Management 116

Management Customer centricity Enterprise Service level 116

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. By consolidating calls, voicemails, and recordings within a unified platform, it simplifies organizational efficiency. Read more about the NobelBiz self-service IVR system here.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

AWS Machine Learning

MARCH 7, 2024

However, Amazon Bedrock and AWS Step Functions make it straightforward to automate this process at scale. This post introduces a solution that simplifies the process of changing backgrounds in multiple images. See the GitHub repository for detailed instructions on deploying this solution.

APIs 116

APIs Entertainment Construction Advertising 116

JustCall

APRIL 8, 2024

Scaling isn’t just about increasing your staff numbers; it involves strategic enhancements in technology to efficiently direct high call volumes to the appropriate agents. But, with every problem comes a solution. We’ll explore some tried-and-tested strategies to learn how to scale a call center.

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

NobelBiz

AUGUST 7, 2023

In the realm of Contact Center as a Service (CCaaS) solutions, the choice between multi-tenant and single-tenant contact centers carries profound implications for businesses. In theory, all CCaaS solutions are designed to run and operate contact center businesses and departments effectively and productively.

Contact Center 98

Contact Center Government Healthcare Analytics 98

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 95

Analytics Enterprise Scripts Big data 95

AWS Machine Learning

NOVEMBER 22, 2023

To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. This post focuses on the Performance Efficiency pillar of the IDP workload. By answering these questions, you can identify potential risks and resolve them by following your improvement plan.

APIs 92

APIs Metrics Enterprise Benchmark 92

NobelBiz

JANUARY 3, 2024

That’s AI for you – enhancing the understanding of customer needs for tailored solutions. AI-powered smart assistants can indeed enhance the understanding of customer needs for tailored solutions. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

AWS Machine Learning

FEBRUARY 13, 2024

This has two issues: It requires additional manpower, weight stickers, and repeated training for the in-store operational team as they scale. Solution overview We recommended that BigBasket rearchitect their existing FMCG product detection and classification solution using SageMaker to address these challenges.

Engineering 98

Engineering Gamification Scripts Big data 98

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. This not only boosts efficiency but also enhances the overall customer experience.

call center software 52

call center software Contact center software Customer centricity Call Center 52

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 83

Best practices Metrics Feedback Enterprise 83

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

City Communications

MARCH 4, 2024

Scalability : CIOs need technology solutions that can scale with the organization's growth, providing flexibility to add or remove services as needed. Innovative Solutions : CIOs need an agent who can recommend innovative solutions that leverage the latest technologies to improve communication and collaboration within the organization.

Technology 52

Technology Customer Support 52

24-7 InTouch

APRIL 26, 2024

Learn and Adapt AI is not a set-it-and-forget-it solution. Customer-Centric Innovation : Always prioritize customer needs and experiences when designing AI solutions to ensure they add real value. Learn more about IntouchCX today, including our transformative AI and automation solutions.

Government 52

Government Customer centricity Technology Management 52

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures.

voip 105

voip Real estate Abandon rate Analytics 105

TeleDirect

OCTOBER 23, 2023

Business scaling refers to growing your business intelligently and efficiently in a manner where you increase profits and your gains outweigh your losses. They help you select the best way they can support your growth, scale efficiency and streamline operations. Eventually, as your business expands, so will your needs.

outsourcing 62

outsourcing Customer Support Call Center Customer Service 62

AWS Machine Learning

OCTOBER 26, 2023

Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation. Additionally, Inferentia has also helped us reduce costs by 95 percent compared to our previous solution.

APIs 98

APIs Technology Banking Customer centricity 98

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. They need a solution that can help them deal with challenges effortlessly and maintain their repute in the market. Don't Let Challenges Sink Your BPO! from 2021 to 2028. Let’s get started.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 87

Healthcare Government Engineering APIs 87

AWS Machine Learning

MARCH 22, 2024

Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Using generative AI at scale can become expensive. About the Authors Ulrich Hinze is a Solutions Architect at AWS. He partners with software companies to architect and implement cloud-based solutions on AWS.

Engineering 87

Engineering Consulting Consulting Enterprise 87

NobelBiz

OCTOBER 2, 2023

Picture it as the command center where all customer interactions, whether through calls, emails, chats, or social media, converge and are efficiently managed. Integrated Knowledge Base: Agents have immediate access to a repository of solutions and answers, ensuring quicker resolution times. Let’s change that!

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

AWS Machine Learning

JUNE 16, 2022

It thrives on making over 170,000 companies worldwide serve their hundreds of millions of customers efficiently. In the last few years, with the growth in deep learning, especially in NLP, they saw a lot of opportunity to automate workflows and assist agents in supporting their customers with Zendesk solutions.

SaaS 120

SaaS Engineering Personalization Enterprise 120

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 102

Analytics Engineering Government Best practices 102

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. The program offers valuable resources along with best practices for all AWS partners to build, market, and sell generative AI solutions jointly with AWS. Project Ceiba has also been a focus in media coverage.

Entertainment 96

Entertainment Marketing Best practices Technology 96

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Global Response

JULY 17, 2023

What’s more—outsourcing also makes it easier to scale up and back as needed, allowing you to optimize staffing levels to accurately match your call volume and demand throughout the year. When managing a team in-house, hiring new team members is a significant expenditure and time commitment, making scaling up difficult.

Call Center 62

Call Center outsourcing Upselling Self service 62

TeamSupport

APRIL 23, 2024

Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. The Age of Automation: A New Dawn for Support The rise of automation in customer support isn't just about keeping up with trends; it's about setting the pace for unprecedented efficiency and customer satisfaction.

Customer Support 40

Customer Support Personalization Customer Experience Management 40

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 108

Management APIs Engineering Government 108

CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play. When customers have questions, concerns, or issues, they want quick and reliable solutions.

call center solutions 52

call center solutions Call Center Interactive Voice Response outsourcing 52

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102