BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021.

Customer Service 352

Customer Service Government Customer Experience Marketing 352

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

TechSee

MARCH 11, 2024

However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. These solution providers use a blend of technologies, including Large Language Models , vector embeddings, fine-tuning, and more, to artificially mimic human interactions.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

VirtualPBX

APRIL 10, 2024

Within these centers, dedicated customer service representatives work diligently to address customer inquiries. They also resolve issues and provide information about products or services. They are equipped with the necessary tools and training to handle a wide range of situations professionally and efficiently.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed.

Customer Service 59

Customer Service Scripts Banking Analytics 59

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 112

Metrics Big data Analytics Engineering 112

TechSee

FEBRUARY 6, 2024

AI-powered CX automation can help leadership automate routine customer tasks, personalize customer interactions, and automate customer service at scale. Automate customer service at scale: AI-powered service can help customers address their common issues quickly, easily, and on demand.

Enterprise 109

Enterprise Wait times Personalization Analytics 109

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK). The training job is built using the SageMaker PyTorch estimator.

Healthcare 98

Healthcare Engineering Construction Consulting 98

Momentum Telecom

JANUARY 9, 2024

Transaction Accelerates Momentum’s Strategy to Expand its Global Voice and Managed Network Footprint ATLANTA- January 09, 2024 – Momentum, a leading global managed services provider, today announced the successful close of its acquisition of Horizon Telecom , a Netherlands-based global next-gen managed service provider.

Management 116

Management Customer centricity Enterprise Service level 116

CSM Magazine

FEBRUARY 22, 2024

As a customer service professional, cultivating and exemplifying a customer service mindset is not just an asset but a necessity. It fosters loyalty, promotes positive word-of-mouth, and sets a standard for your team’s approach to service. Use their name, remember past interactions, and personalize your service.

Customer Service 52

Customer Service Feedback Customer centricity Best practices 52

NobelBiz

NOVEMBER 20, 2023

Moreover, its professional features, such as call forwarding, auto-attendant, and customizable greetings, contribute to a seamless and positive customer service experience, reflecting your brand’s personality. Read more about the NobelBiz self-service IVR system here.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

OctopusTech

MARCH 19, 2024

While deciding on how to build a website, you can opt to recruit individual freelancers or engage professional web development companies. It must be said that freelancers are undeniably cost-effective, but choosing to go with a professional web development consultant will undoubtedly be more rewarding in the future.

Consulting 62

Consulting Consulting Engineering Best practices 62

OctopusTech

APRIL 24, 2024

There is an elite group service just at your reach; you almost feel like you have your group of assistants on duty. Customization and development costs: Bringing in a professional for custom modifications? Negotiating Agency Fees For Development Services For custom development, negotiate fees with agencies.

Technical Support 62

Technical Support Management 62

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. A sample is provided with this solution.

Cloud contact 93

Cloud contact Chatbots Contact Center APIs 93

Call Experts

APRIL 8, 2024

In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes , customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Active Listening: Start with attentive listening.

Customer Service 52

Customer Service Interactive Voice Response Call Center Scripts 52

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. Their personalised service and flexibility came across in all our conversations with the team.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

IdeasUnlimited

FEBRUARY 14, 2024

The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services. These services are designed to empower businesses of all sizes by strategically enhancing their online visibility, engaging target audiences, and driving sustainable growth.

Marketing 98

Marketing Engineering industry standards Advertising 98

Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. The following chart shows how contact centers like yours are recognizing service agents and can help answer the question of how to motivate agents in your specific service center.

Morale 78

Morale Gamification Contact Center Quality management 78

VirtualPBX

FEBRUARY 23, 2024

One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. While this move presents opportunities for innovation and cost-efficiency, it also introduces challenges for businesses accustomed to the reliability and stability offered by traditional phone services.

Telecommunications 98

Telecommunications Government Technology Consulting 98

COPC

SEPTEMBER 9, 2022

This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency. CCMG is the Professional Body for Contact Centres appointed by the South African Qualification Authority (SAQA).? ” says Sharon Haigh, CEO at CCMG.

Best practices 100

Best practices Benchmark Consulting Consulting 100

AWS Machine Learning

APRIL 4, 2024

This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. Solution overview Amazon Personalize is a great fit to power a news recommendation engine because of its ability to provide real-time and batch personalized recommendations at scale.

Personalization 81

Personalization APIs Engineering Metrics 81

Call Design

JANUARY 19, 2021

Contact centre agents are on the front line of your customer service efforts, fielding customer questions, and requests while upholding your organisation’s values and standards. Offer Training and Professional Development. Our tools can empower your agents to provide your customers with better service and a better experience.

Coaching 148

Coaching Best practices Consulting Consulting 148

CSM Magazine

NOVEMBER 2, 2023

In today’s competitive business landscape, the quality of customer service can be the differentiator between a company that thrives and one that struggles to retain its clientele. Instead of just responding to a problem, communication graduates can anticipate underlying issues, offering solutions that address the root of the concern.

Customer Service 52

Customer Service Feedback Customer Experience 52

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. We can provide interpretation services on demand, 24/7, for your immediate needs. Let’s take a look at how to access our services.

Revenue potential 52

Revenue potential Best practices Marketing Customer Service 52

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format.

Government 102

Government APIs industry solution Education 102

IdeasUnlimited

NOVEMBER 15, 2023

One way businesses are achieving this is by harnessing the power of virtual assistant services. What Are Virtual Assistant Services? Virtual assistant services involve hiring skilled professionals who work remotely to support various aspects of your business. Why Choose IdeasUnlimited for Virtual Assistant Services?

Real estate 59

Real estate outsourcing CRM Sales 59

VirtualPBX

DECEMBER 21, 2023

And adding an extra layer of excitement, our Snap Recordings promotion offers professionally recorded messages to elevate your brand’s voice. For a limited time, immerse yourself in exclusive promotions and discounts on Snap Recordings services.

Interactive Voice Response 104

Interactive Voice Response Analytics Enterprise Metrics 104

Anexa BPO

NOVEMBER 24, 2023

Although Artificial Intelligence (AI) streamlines customer service processes and optimizes workflow efficiency, it continues to raise questions among CX professionals. The solution AI doesn’t have to take over your entire customer service support team. Issue #2: Is AI customer service too impersonal?

Customer Service 52

Customer Service Technology Customer Support Personalization 52

Call Experts

SEPTEMBER 22, 2023

Whether for personal or professional reasons, we rely heavily on our phones to connect with others. Enhancing Customer Service For businesses, CFU can be a game-changer in terms of customer service. Convenience: It’s a hassle-free solution. Call handling services can filter calls based on predefined criteria.

call center professionals 59

call center professionals Healthcare Call Center outsourcing 59

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

VirtualPBX

JUNE 21, 2023

One solution that stands out in the realm of cost-saving and streamlined communication is VirtualPBX. Scalable Solutions : One of the significant advantages of VirtualPBX is its scalability. With VirtualPBX, you can avoid unnecessary expenses by paying only for the services you require.

voip 98

voip Call Logging Telecommunications Morale 98

CSM Magazine

DECEMBER 6, 2023

Ryan Welsh, Founder and CEO of Kyndi , recently compiled a list of trends that he believes will help customer service professionals practically deploy GenAI and make it effective for users. Similarly, if a solution did not effectively answer questions previously, the mere addition of GenAI would not change its performance.

Customer Service 59

Customer Service Engineering Chatbots Technology 59

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. It’s amazing to see how far ServiceSim has come since we launched it in September.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

CSM Magazine

APRIL 9, 2024

Fostering Confidence in a Virtual Space For customer support agents who are adjusting to remote work arrangements, maintaining efficiency and handling customer interactions with professionalism can feel daunting without the right tools.

Customer Support 64

Customer Support Analytics Quality management Management 64