AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production).

APIs 101

APIs Construction Engineering Analytics 101

AWS Machine Learning

APRIL 16, 2024

Customers are building generative AI applications using large language models (LLMs) and other foundation models (FMs), which enhance customer experiences, transform operations, improve employee productivity, and create new revenue channels. FMs and the applications built around them represent extremely valuable investments for our customers.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. BigBasket is India’s largest online food and grocery store.

Engineering 102

Engineering Gamification Scripts Big data 102

AWS Machine Learning

DECEMBER 12, 2023

Thousands of engineers are being onboarded to contribute to this transition. Vodafone Digital engineering (VDE) invited Accenture and AWS to co-host an exclusive event at their annual DigiFest, a week-long event celebrating the scale of their global VDE teams, championing reusable apps and collaborative idea generation.

Telecommunications 105

Telecommunications Engineering Chatbots CRM 105

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. Using Generative AI should be as natural as chatting with a friend.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. Overview of solution. The overriding goal for The Very Group’s engineering team was to prevent any PII data from reaching documents within Elasticsearch.

Engineering 109

Engineering APIs Accountability Metrics 109

OctopusTech

JANUARY 23, 2024

However, the true key to success lies in optimizing your Magento website for search engines. By implementing these strategies, you’ll not only improve your search engine rankings but also set the stage for taking your company to new heights in the competitive online marketplace.

Engineering 62

Engineering Enterprise Sales Management 62

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years.

Best practices 115

Best practices Engineering Scripts Analytics 115

aircall

NOVEMBER 15, 2022

Hackathons are an exciting time in an engineering team’s life. Unique technical ideas and solutions come to life in a span of three days, which would otherwise take months to deliver. Such is the magic of engineering hackathons. Winning a hackathon event should be on the bucket list of every software engineer.

Engineering 124

Engineering Surveys Personalization Management 124

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Live stream platforms can use flexible rules to moderate visual content.

APIs 90

APIs Engineering Advertising Accountability 90

Customer Service Life

DECEMBER 20, 2023

Customer service professionals are hired and wired to find solutions for customers. It’s not until they are slowly beaten down by product limitations, silly policies, and unapproachable leaders that they resort to the dreaded “no.” Some solutions may require more creativity than others but oftentimes there’s an option out there.

Upselling 83

Upselling Contact Center Engineering Banking 83

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

LiveVox

AUGUST 10, 2023

What do race car drivers and solution engineers have in common? Paula Morton, VP of Sales Engineering at LiveVox and vintage motorsport aficionado, can explain the overlap pretty eloquently.

Engineering 70

Engineering Sales Customer Experience 70

AWS Machine Learning

APRIL 4, 2024

This solution was implemented at a Fortune 500 media customer in H1 2023 and can be reused for other customers interested in building news recommenders. Solution overview Amazon Personalize is a great fit to power a news recommendation engine because of its ability to provide real-time and batch personalized recommendations at scale.

Personalization 82

Personalization APIs Engineering Metrics 82

AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 90

Engineering Consulting Consulting Enterprise 90

IdeasUnlimited

FEBRUARY 14, 2024

The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services. In the dynamic and ever-evolving digital landscape, the online presence of a business has become a cornerstone of success.

Marketing 98

Marketing Engineering industry standards Advertising 98

AWS Machine Learning

APRIL 19, 2023

In this post, the Sportradar team discusses the challenges they encountered and the solutions they created to build their model inference platform using the DJL. Since 2018, our team has been developing a variety of ML models to enable betting products for NFL and NCAA football. With the DJL, integrating this deep learning is simple.

Engineering 76

Engineering APIs Scripts Education 76

AWS Machine Learning

JANUARY 26, 2024

Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 125

Best practices Government Engineering Accountability 125

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models.

Accountability 107

Accountability Government Engineering Scripts 107

AWS Machine Learning

SEPTEMBER 27, 2023

Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape. Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai.

Healthcare 101

Healthcare Engineering SaaS Analytics 101

AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. International standards foster global cooperation in developing and implementing responsible AI solutions.

Government 129

Government Engineering Analytics Technology 129

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. T-Mobile US, Inc. In 2023, T-Mobile launched the Voicemail to Text Translate feature.

APIs 92

APIs Engineering Metrics Technology 92

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. This is a joint blog with AWS and Philips.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). We start by training a classifier model on our desktop with MATLAB.

Engineering 89

Engineering APIs Scripts Automotive 89

TeamSupport

DECEMBER 8, 2023

While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Is your company prepared to deliver exceptional post-sale customer support?

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

AWS Machine Learning

DECEMBER 1, 2023

As we continue to innovate to increase data science productivity, we’re excited to announce the improved SageMaker Studio experience, which allows users to select the managed Integrated Development Environment (IDE) of their choice, while having access to the SageMaker Studio resources and tooling across the IDEs.

Engineering 98

Engineering Metrics Management 98

CSM Magazine

SEPTEMBER 6, 2023

These developments have been a boon to productivity for everyone. Many websites fail to consider the importance of proper search engine optimization and the aspects it entails. Confusing Website Navigation Is a Major Issue Suppose a client is searching for information related to your products or services.

Customer Care 98

Customer Care Scripts Engineering outsourcing 98

AWS Machine Learning

FEBRUARY 22, 2023

Boomi is an enterprise-level software as a service (SaaS) independent software vendor (ISV) that creates developer enablement tooling for software engineers. In this post, we discuss how Boomi used the bring-your-own-container (BYOC) approach to develop a new AI/ML enabled solution for their customers to tackle the “blank canvas” problem.

Engineering 71

Engineering Accountability APIs Government 71

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

Accountability 124

Accountability Best practices Engineering Customer Service 124

DMG Consulting

OCTOBER 13, 2023

When it comes to sales, there is typically a smaller number of products, but it’s still challenging to come up with the most effective method of handling objections, as this must be customized to the needs of each prospect. AI: The Future Brain of Contact Centers View this article on the publisher’s website.

Contact Center 77

Contact Center Government Transportation Engineering 77

kommunicate

JUNE 1, 2023

Last Updated on June 1, 2023 The month of May saw our engineers pull out a neat trick out of their hat, and our product is one step closer to becoming the perfect solution for all your chatbot needs. The post Here’s What’s New From June 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog.

Chatbots 75

Chatbots Engineering 75

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. SambaSafety’s team of data scientists has developed complex and propriety modeling solutions designed to accurately quantify this risk profile.

Scripts 78

Scripts Engineering Accountability Consulting 78

Cisco - Contact Center

JANUARY 10, 2023

Using the digital transformation framework below will help your company’s operating model mix to: Enable – Digitize the Things you Already Do; IT Agility and Increased Productivity; Reduced Tech Costs, both OpEx and CapEx; Better, Cheaper, Faster Response Times to Customer Needs. Accelerated Digital Transformation Framework.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

APRIL 22, 2024

Typically, HyperPod clusters are used by multiple users: machine learning (ML) researchers, software engineers, data scientists, and cluster administrators. The following diagram illustrates the high-level solution architecture. With SageMaker HyperPod, you can train FMs for weeks and months without disruption.

Scripts 77

Scripts Engineering Management Benchmark 77