24-7 InTouch

NOVEMBER 2, 2023

Winnipeg, MB – November 2, 2023 – IntouchCX, a global leader in contact center and technology solutions, has announced the appointment of Mitul Kotecha and Shane Kozlowich as its new Co-Chief Executive Officers. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

Real estate 111

Real estate Finance Contact Center Technology 111

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

ShepHyken

SEPTEMBER 23, 2022

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. Today’s consumers tend to turn to the likes of Google, YouTube, or Twitter as the first point of contact when trying to reach customer services. Is it informative?

Brand ambassadors 196

Brand ambassadors Chatbots Self service Contact Center 196

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Feedback 83

Feedback Banking Chatbots Automotive 83

ShepHyken

AUGUST 18, 2020

Customer Service and Community Support. They discuss how Michael and Bonnie built a successful wine business from the ground up by focusing on customer service and experience. Know who your customers are, and once you do, you will be able to better market to them personally. How to Use Customer Experience as a Brand Identity.

Feedback 302

Feedback Customer Service Personalization Customer Support 302

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. OOH advertising refers to any marketing that you see outside the home, such as billboards or signs.

Marketing 52

Marketing Advertising Gamification Transportation 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

The Northridge Group

APRIL 15, 2024

In Part 2 of our series, we hear thoughts from industry experts Petra Seals, The Northridge Group’s Managing Principal and Patrick O’Hara, NRG Managing Director of Service Delivery, regarding the risks an organization takes when adopting new technology like AI before it’s ready. How can it hurt?

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

DMG Consulting

MARCH 27, 2024

The pace of innovation in the WFM market is rapid and picking up momentum as this IT sector’s size and opportunity grows. Agent empowerment is a growing area of focus for contact center leaders, and WFM vendors are helping to address these needs by delivering expanded self-service capabilities via enhanced mobile apps.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Call Center Weekly

MAY 1, 2019

Service failures are anticipated, and recovery is automatic. With their day job out of the way, contact center professionals will refocus their creativity and skills towards building strong customer communities. Pre-purchase anxiety no longer exists, thanks to careful messaging and word of mouth.

Contact Center 256

Contact Center Technical Support Feedback Engineering 256

Creative Virtual

FEBRUARY 7, 2023

By Mandy Reed, Global Head of Marketing The start of a new year always comes with a slew of business predictions from experts, and 2023 has certainly been no different. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. Absolutely!

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

AWS Machine Learning

AUGUST 1, 2023

Advertising agencies can use generative AI and text-to-image foundation models to create innovative ad creatives and content. In this post, we demonstrate how you can generate new images from existing base images using Amazon SageMaker , a fully managed service to build, train, and deploy ML models for at scale.

Marketing 63

Marketing Advertising Automotive Scripts 63

Customer Service Life

DECEMBER 20, 2023

Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity. Customer service professionals are hired and wired to find solutions for customers. Think about it. Take for example my recent trip to the bank.

Upselling 83

Upselling Contact Center Engineering Banking 83

CSM Magazine

OCTOBER 27, 2023

You know that excellent customer service is the heart of any successful business. Let’s explore why diversifying your abilities can unlock a level of service that truly delights your customers. These skills gained through comprehensive call center coaching equip them to better understand client needs and articulate solutions.

Customer Service 64

Customer Service Customer centricity Coaching Customer retention 64

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 96

Entertainment Construction APIs Engineering 96

JivoChat

FEBRUARY 15, 2023

Are you considering a career in marketing? Do you want to work in this field and help companies and organizations promote their products and services? If the answer to all these questions is yes, then you might have started thinking about the marketing skills all these employers are looking for in candidates.

Marketing 75

Marketing Personalization Technology 75

ShepHyken

AUGUST 6, 2019

Building a Culture of Creative Response to Customer Need. The employees in customer-facing roles are going to have the best understanding of the customer’s experience—their wants, needs, problems, and potential solutions to those problems. Use the concept of “sense and respond” when delivering your customer service and experience.

Customer centricity 288

Customer centricity Coaching Consulting Consulting 288

24-7 InTouch

OCTOBER 12, 2023

Opening our second greenfield geography in a year truly demonstrates our ability to grow successfully in strategic markets for our clients partners,” said Greg Fettes, Founder and Chief Executive Officer at IntouchCX. This is the second global footprint expansion for IntouchCX in 2023.

Finance 64

Finance Education Marketing Technology 64

TeleDirect

DECEMBER 14, 2023

If these scenarios apply to you, a full-service call center such as TeleDirect could be extremely beneficial to your company. Our call center solutions are customized to what your company needs to thrive. We won’t suggest a service you don’t need. We won’t suggest a service you don’t need.

call center solutions 62

call center solutions Call Center Scripts Enterprise 62

Creative Virtual

DECEMBER 8, 2022

By Mandy Reed, Global Head of Marketing. As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Two of the things we are proudest of at Creative Virtual are our experienced, dedicated team and the unique expertise we provide to our customers and partners.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. But this is just the start of many innovations being introduced into the WFM market.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

CSM Magazine

DECEMBER 19, 2023

And looking at the competition in the market, you might also need to invest in digital marketing. According to statistics, around 60% of small businesses rely on digital marketing, whereas 90% use some form of advertising for promotion. Digital Nomad HQ offers full-suite digital marketing services for small businesses.

Advertising 52

Advertising Analytics Marketing Big data 52

SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

Real estate 82

Real estate Virtual Agent B2B Contact Center 82

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 104

Personalization Customer Experience APIs Entertainment 104

ThriveableBiz

APRIL 11, 2023

See problems as progress new creative solutions are the way you move your business forward- ask What If? Close the Disappointment Gap this is the difference between the service you provide, and what your customer expects. Here we offer a countdown of 23 actions you can take to navigate through 2023.

Advertising 98

Advertising Marketing Sales Personalization 98

Nicereply

NOVEMBER 13, 2023

Customer service teams are the superheroes of the business world. The customer service team, of course! Creating a compelling experience for customers makes the customer service representative role demanding, regardless of the industry. Let’s start by understanding the role better… What is customer service?

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product.

Banking 52

Banking B2B Enterprise SaaS 52

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. It goes beyond just the visible characteristics like race, ethnicity, gender, age, and physical abilities.

Morale 52

Morale Employee engagement Education Marketing 52

CSM Magazine

APRIL 11, 2024

Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand. Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand.

Real estate 52

Real estate Transportation Marketing Engineering 52

Creative Virtual

SEPTEMBER 7, 2021

By Mandy Reed, Global Head of Marketing. At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. The entire company is currently collaborating on our next product release, Gluon, set to be introduced to the market next year.

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

Creative Virtual

SEPTEMBER 7, 2022

Competing vendors can drive innovation, but those innovations don’t necessarily mean better solutions and real business benefits. They award their Innovation Excellence Leadership recognition to companies committed to innovation and offering the next generation of products and services.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

Creative Virtual

JANUARY 17, 2023

Chatbots and conversational AI have been gaining acceptance as essential pieces of successful customer service and employee support strategies. If your organisation doesn’t have at least one of these solutions already, it’s likely you are planning to deploy one soon or are exploring the possibility of adding one to your 2023 strategy.

Chatbots 52

Chatbots Self service Virtual Agent CRM 52

Creative Virtual

MARCH 11, 2021

In their new ISG Provider Lens Intelligent Automation – Solutions and Services study, the experts at ISG found that the market for conversational AI has shown a steady growth over that time. I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003.

Virtual Agent 52

Virtual Agent Enterprise Chatbots Consulting 52

Creative Virtual

DECEMBER 7, 2021

By Mandy Reed, Global Head of Marketing. Welcome to Creative Virtual’s annual year in review blog post for 2021! Published in March, the report compared 19 vendors based on the depth of their service offerings and market presence.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

24-7 InTouch

SEPTEMBER 7, 2023

WINNIPEG, MB – September 7, 2023 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender In Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix Assessment 2023. This drives maximized operational and financial performance and transformative experiences.

Engineering 52

Engineering Technology Contact Center Marketing 52

ProProfs Blog

APRIL 30, 2020

Entrepreneurs have witnessed their fortunes shrink drastically amid a plunging stock market. Organizations are coming up with solutions and embracing innovation and planning to keep pace and adapt faster than ever before. Tough times are inevitable in life and in business. Review your business finances and accounts.

Entertainment 147

Entertainment Finance Customer Support Government 147