Cisco - Contact Center

MARCH 21, 2024

Are you a Cisco customer or partner looking to learn more about the manufacturing products and solutions we offer? Cisco’s Portfolio Explorer for industries builds the bridge between our customer’s de… Read more on Cisco Blogs

Enterprise 63

Enterprise 63

TechSee

APRIL 28, 2023

As a result, medical device manufacturers and healthcare providers are increasingly turning to visual support platforms like TechSee to improve patient outcomes and enhance the quality of care. Medtronic : Medtronic, a leading medical device manufacturer, is using TechSee to provide remote support for its insulin pumps.

Healthcare 109

Healthcare Technical Support Technology Customer Experience 109

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

ShepHyken

JULY 10, 2023

The benefit of usership in the As-A-Service model is that when the product or solution a customer subscribes to is no longer needed, they can easily opt out of it without being left with something they can’t use. Through usership, products will fulfill a need without the burden of maintenance, storage, and the added cost of owning.

Sales 120

Sales Customer Support Customer Experience Management 120

Cisco - Contact Center

APRIL 18, 2024

Cisco will be back at HANNOVER MESSE 2024 , where we will showcase our industry-leading, secure solutions that enable manufacturers to focus on creating a sustainable supply chain. Join us in person… Read more on Cisco Blogs

Personalization 40

Personalization 40

TechSee

MAY 11, 2023

Visual Support is a Game Changer Fortunately, there’s a solution: computer vision. By incorporating computer vision into support centers, or in the field, manufacturers can provide users with real-time guidance on how to fix their items. And every minute that “thing” is not working costs a ton of money.

Self service 109

Self service Engineering Customer Support Technology 109

AWS Machine Learning

APRIL 3, 2024

Solution overview The solution provides an implementation for building a large language model (LLM) powered search engine prototype to retrieve and recommend products based on text or image queries. The solution design consists of two parts: data indexing and contextual search. You then display the top similar results.

Engineering 103

Engineering Accountability Education Metrics 103

ShepHyken

JANUARY 17, 2023

an organization that works with companies that manufacture, sell, or finance their customers’ major purchases. Make sure it is intuitive, easy to understand, and able to deliver solutions faster and easier than making a call, waiting on hold, going through the “authentication” process, and more.

Journey mapping 156

Journey mapping Self service Finance Technology 156

IdeasUnlimited

JANUARY 16, 2024

Early Roots of Outsourcing The historical roots of outsourcing can be traced back to manufacturers subcontracting specific production tasks. However, it wasn’t limited to manufacturing. As companies sought cost-effective solutions, they began to look beyond their borders.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technology 59

TechSee

APRIL 21, 2023

Improved Route Optimization When your drivers have hundreds, if not thousands, of destinations or clients to visit, planning routes manually is a time-intensive and inefficient solution. Ramp-up Virtual Assistance The ultimate solution to reduce CO2 emissions is to drive less.

Transportation 109

Transportation Government Engineering Accountability 109

Outsource Consultants

JUNE 15, 2022

A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking havoc on the domestic supply chain and disrupting commerce across multiple industries. Manufacturing Slowdowns. Getting products into consumers’ hands is taking longer than in pre-COVID times.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Who should attend the demo: Microsoft Dynamics Users in the Manufacturing Industry.

Sales 98

Sales Finance Upselling SaaS 98

AWS Machine Learning

OCTOBER 24, 2023

Powered by Amazon Translate , this feature lets customers request voicemail transcriptions in their language of choice from the native Visual Voicemail application available on major Android manufacturers’ devices, beginning with flagship devices and all future devices available from major device partners.

APIs 92

APIs Engineering Metrics Technology 92

Infinity

MAY 20, 2022

Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. minutes ($4.25 billion per year).

Automotive 96

Automotive Sales Marketing Analytics 96

TechSee

JULY 8, 2020

Remote maintenance is therefore becoming a preferred solution for many field service organizations, as it enables technicians to monitor and maintain customer systems from afar using a range of tools and sensors. For example, an oven manufacturer has a clear maintenance contract with its core customers – restaurants.

Technology 109

Technology B2B Engineering Technical Support 109

Nicereply

SEPTEMBER 15, 2022

This problem is the manufacturer’s responsibility.”. This is a terrible excuse, and as a seller, you need to assume full responsibility for what you’re selling – even if you’re not the one who actually manufactures the product. We can help you with that problem by contacting the manufacturer.”.

Best practices 98

Best practices Customer retention Customer Support Customer Service 98

AWS Machine Learning

OCTOBER 2, 2023

Solution overview The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which could be deployed as part of a manufacturing process. In our sample solution, however, we use Mechanical Turk to implement automated labeling of our images.

Scripts 94

Scripts Construction Engineering APIs 94

AWS Machine Learning

FEBRUARY 29, 2024

About the Authors Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build AI/ML solutions. He has helped companies in many industries, including insurance, financial services, media and entertainment, healthcare, utilities, and manufacturing. Dr. Baichuan Sun , currently serving as a Sr.

APIs 115

APIs Healthcare Scripts Enterprise 115

Contact Center Pipeline

SEPTEMBER 14, 2017

Sennheiser has been in the business of creating high-performance audio for more than 70 years, and is one of the world’s leading manufacturers of headphones, microphones, audioconferencing solutions, and wireless transmission systems.

Wireless 157

Wireless Technology Contact Center Call Center 157

Concentrix

MAY 18, 2020

The unprecedented rewards program increased purchases of original equipment manufacturer (OEM) parts, bringing in significant revenue for the auto giant. The post Concentrix Marketing Solutions Wins Gold Stevie in the Marketing Campaign of the Year Category appeared first on Concentrix. The unique approach targeted independent.

Marketing 118

Marketing Automotive 118

TechSee

OCTOBER 19, 2021

Product returns are a costly proposition for the vast majority of manufacturers and retailers. TechSee’s visual assistance solution helped a well-known coffee machine manufacturer slash their product returns by 54%. of total U.S. retail sales – in 2020.

Average Handle Time 124

Average Handle Time Sales Analytics Technology 124

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Import bulk historical data to train Amazon Personalize models.

Personalization 96

Personalization Engineering APIs Advertising 96

TechSee

MARCH 28, 2023

We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). When planning the implementation of AI, think about integrating it seamlessly and intuitively for better solutions. Get the best solution to serve your needs, and do not overthink the situation.

Chatbots 109

Chatbots Enterprise Interactive Voice Response Technology 109

CSM Magazine

MARCH 31, 2023

As a manufacturing business owner, you understand that staying competitive and creating efficiencies with your processes is critical for success. In this blog post, we explain six actionable approaches to streamlining your manufacturing process – from eliminating redundancies to adopting automation strategies. Let’s dive in!

Analytics 52

Analytics Consulting Consulting Technology 52

AWS Machine Learning

NOVEMBER 28, 2022

Because AWS is committed to helping you achieve your net zero goal through cloud solutions and machine learning (ML), many projects have already been developed and deployed that reduce carbon emissions. Manufacturing is one of the industries that can benefit greatly from such projects. Solution overview. Prerequisites.

Scripts 76

Scripts Accountability Call flow Consulting 76

AWS Machine Learning

OCTOBER 2, 2023

Solution overview In Part 1 of this series, we laid out an architecture for our end-to-end MLOps pipeline that automates the entire machine learning (ML) process, from data labeling to model training and deployment at the edge. Jörg Wöhrle is a Solutions Architect at AWS, working with manufacturing customers in Germany.

Engineering 92

Engineering APIs Management Enterprise 92

Aspect

SEPTEMBER 27, 2017

Imagine if you ran the contact center for a furniture manufacturer, for instance. Of course, virtual reality won’t be limited to furniture manufacturers. And though VR technology may not be mainstream just yet, staying ahead of the competition demands that you stay up-to-date on the latest and most innovative contact center solutions.

Contact Center 141

Contact Center Chatbots contact center solutions Interactive Voice Response 141

Cincom

FEBRUARY 22, 2021

Cincinnati, OH (February 17, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Who should attend: Microsoft Dynamics Users in the Manufacturing Industry.

Finance 52

Finance CRM Upselling SaaS 52

AWS Machine Learning

AUGUST 1, 2023

With this solution, businesses large and small can develop new ad creatives much faster and at lower cost than ever before. The car manufacturer is looking for low-cost ad creatives that display the model in diverse locations, colors, views, and perspectives while maintaining the brand identity of the car manufacturer.

Marketing 63

Marketing Advertising Automotive Scripts 63

NICE inContact

JULY 12, 2021

These customers come to us when they need the company’s expert solutions and deep problem-solving capabilities to improve or enhance or even reinvent their own manufacturing processes. They range from billion-dollar companies to startups and even students.

Contact Center 62

Contact Center Customer Experience 62

Peter Lavers

JUNE 26, 2017

Companies need to train their staff to provide alternative solutions and avoid the easy “no” response in order to create a better customer experience. By developing problem-solving ideas and then communicating the issue in terms of options, you reduce the anxiety that arises when the ideal solution is not available.

Customer Experience 230

Customer Experience Coaching Self service Management 230

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. Hodge Clemco has been designing, manufacturing, installing and maintaining surface finishing solutions, including blasting, abrasive blasting and coating equipment, since 1959.

Finance 52

Finance Engineering CRM Enterprise 52

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore. How are they able to do more?

Chatbots 84

Chatbots Engineering Self service Consulting 84

JivoChat

MARCH 14, 2023

This involves shortening the time between ordering, manufacturing and delivery of goods. This includes utilizing new technologies such as Just-in-Time (JIT) manufacturing and rapid product substitution. This type of system works best when there are long lead times and predictable customer demand.

Management 75

Management Transportation Chatbots Sales 75

Aspect

JANUARY 17, 2020

About a week after I bought it, I learned that rowing manufacturer offered an online logbook to track meters rowed and there was a challenge starting soon. Perf ormance management solutions in general, a s well as gamification in the contact center, align the goals of the employees with the goals of the organization.

Gamification 144

Gamification Contact Center Surveys Management 144

AWS Machine Learning

MARCH 4, 2024

Customers can optimize domain specific experimental procedures in manufacturing, or audit financial reports based on contextual data, in an automated way and with high accuracy using AI-driven responses. Our collaboration has already helped customers accelerate generative AI adoption and delivered business value to them.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

TeleDirect

MARCH 1, 2021

Manufacturing automation. But for now, the optimal outsourced call center solution is a balanced combination of automated applications with live agent expertise. We custom-craft a call center solution for your particular business or non-profit with both contact center AI technology and professional agents. Even call centers.

Call Center 118

Call Center Business Process Outsourcing call center solutions outsourcing 118