AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. He also enjoys traveling to new places and playing new golf courses whenever he can find time.

APIs 98

APIs Construction Engineering Analytics 98

Beyond Philosophy

NOVEMBER 10, 2022

author of Influence is your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen. An example of using this concept to improve a bottom line comes from a seminar company that used a low-tech solution to enhance its profitability by 13 percent. Chance says saying no is essential.

Telemarketing 195

Telemarketing Healthcare Customer effort Personalization 195

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK). The training job is built using the SageMaker PyTorch estimator.

Healthcare 97

Healthcare Engineering Construction Consulting 97

Beyond Philosophy

FEBRUARY 13, 2019

When you are working with psychology theory and the science of analyzing human behavior, here is what you can’t do anymore: You can’t apply one psychological theory to everyone all the time. This idea is significant and different from what we expect with science. We learn from a young age that science is constant.

Consulting 230

Consulting Consulting Benchmark Government 230

CCNG

DECEMBER 6, 2023

It’s a fact of life: birds flock, fish school, people ‘tribe,’” says David Logan, author of Tribal Leadership. You don’t need to be a world-class athlete to have the time of your life. A group of leaders I worked with inside of a major safety science company created a mini innovation incubator we called “G.I.G”

CCNG 195

CCNG Healthcare Consulting Consulting 195

AWS Machine Learning

FEBRUARY 29, 2024

About the Authors Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build AI/ML solutions. AI/ML Solution Architect at AWS, focuses on generative AI and applies his knowledge in data science and machine learning to provide practical, cloud-based business solutions.

APIs 113

APIs Healthcare Scripts Enterprise 113

AWS Machine Learning

OCTOBER 4, 2023

Solution overview CRD is a protocol within the electronic prior authorization workflow that facilitates calls between EHRs and the payers using CDS services. The solution is available in the Determine Coverage Requirements Discovery using CDS Hooks with AWS HealthLake GitHub repo. CQL is used to evaluate prior authorization rules.

Healthcare 90

Healthcare APIs Transportation Education 90

CX Global Media

JUNE 6, 2017

Because of this growing need, I was glad to meet up with Matt Schuh of Globo and learn about their Globo HQ solution and related services at ICMI’s Contact Center Expo. GLOBO Language Solutions, LLC. GLOBO Language Solutions, LLC was incorporated in 2010 and is based in Fort Washington, Pennsylvania. Engineering and science too.

Contact Center 176

Contact Center Government Healthcare Call Center 176

CX Accelerator

NOVEMBER 26, 2019

In keeping with the spirit of the season (and because science proves it’s healthy!), Ryan Freeland, a Design Strategist at MHI, shared that his team produced a mini-conference to teach their partners design thinking and work together to find solutions to the biggest challenges their organization faces.

Airlines 243

Airlines Contact Center Education Service level 243

Beyond Philosophy

APRIL 4, 2016

According to recent social science research, powerful people and leaders can fail as they will not collaborate. As I listened to this I recalled my life in the corporate world and it rang true of many interactions I saw with senior people. NPR had a recent broadcast on this concept. 4. Pad the timeline.

Consulting 284

Consulting Consulting Customer Experience Marketing 284

CSM Magazine

JUNE 15, 2023

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. With user-friendly interfaces, dynamic tools, and interactive content, it is designed to make wellbeing an accessible and tangible aspect of everyday work life in the contact centre.

Consulting 52

Consulting Consulting Technology Customer Experience 52

AWS Machine Learning

NOVEMBER 11, 2022

Here are some highlights from key institutions and partners: “SageMaker Studio Lab solves a real problem in the classroom in that it provides an industrial-strength hosted Jupyter solution with GPU that goes beyond just a hosted notebook alone. Noah Gift, Executive in Residence at Duke MIDS (Data Science).

Accountability 76

Accountability Engineering industry solution Enterprise 76

AWS Machine Learning

AUGUST 30, 2023

The proposed solution in this post uses fine-tuning of pre-trained large language models (LLMs) to help generate summarizations based on findings in radiology reports. Our solution uses the FLAN-T5 XL FM, using Amazon SageMaker JumpStart , which is an ML hub offering algorithms, models, and ML solutions.

Healthcare 111

Healthcare APIs Scripts Metrics 111

JustCall

NOVEMBER 24, 2022

The Technology Fast 500 is an award program recognizing 500 of the most innovative, fastest-growing companies in North America across the technology, media, telecommunications, life sciences, fintech, and energy tech sectors. “We We take pride in powering the productive workflows of sales and support agents across the globe.

SaaS 98

SaaS Technology Telecommunications Coaching 98

AWS Machine Learning

AUGUST 21, 2023

Solution overview SageMaker Clarify provides ML developers with purpose-built tools to gain greater insights into their ML training data and models. We recommend using a Python 3 (Data Science) kernel on SageMaker Studio or a conda_python3 kernel on a SageMaker notebook instance.

Healthcare 76

Healthcare APIs Scripts Finance 76

AWS Machine Learning

MARCH 6, 2024

Because of this, many life science researchers need to answer questions about proteins faster, cheaper, and more accurately. One solution is to not store these intermediate values, but then they have to be recalculated during the backward pass, which takes a lot of time. COVID-19 Spikevax Moderna $21.8

Scripts 93

Scripts Biotechnology Healthcare Accountability 93

Call Center Weekly

MARCH 28, 2019

It starts with understanding your customers, planning the customer journey based on the real-life needs and motivations of these customers and removing the technology barriers to implementing these journeys. A graduate of Reading University, his Neuroscience degree led to his interest in data science, A.I. Feel the same way as we do?

Customer emotions 319

Customer emotions Chatbots Self service Customer Experience 319

AWS Machine Learning

APRIL 18, 2023

All those who serve – and those who support them – often face a variety of employment challenges when a servicemember transitions back into civilian life. Solution overview To solve the problem, MLSL collaborated with RallyPoint to construct a custom Amazon Personalize pipeline for RallyPoint. Photo provided by the RallyPoint team.

Personalization 72

Personalization Metrics Healthcare Automotive 72

CX Accelerator

NOVEMBER 26, 2019

In keeping with the spirit of the season (and because science proves it’s healthy!), Ryan Freeland, a Design Strategist at MHI, shared that his team produced a mini-conference to teach their partners design thinking and work together to find solutions to the biggest challenges their organization faces.

Airlines 182

Airlines Contact Center Education Service level 182

CX Accelerator

NOVEMBER 26, 2019

In keeping with the spirit of the season (and because science proves it’s healthy!), Ryan Freeland, a Design Strategist at MHI, shared that his team produced a mini-conference to teach their partners design thinking and work together to find solutions to the biggest challenges their organization faces.

Airlines 182

Airlines Contact Center Education Service level 182

AWS Machine Learning

JUNE 24, 2022

You can use the Amazon AppFlow Veeva connector for various use cases, ranging from Veeva Vault PromoMats to other Veeva Vault solutions such as QualityDocs, eTMF, or Regulatory Information Management (RIM). The post discusses the overall architecture, the steps to deploy a solution and dashboard, and a use case of asset metadata tagging.

APIs 72

APIs Healthcare SaaS Engineering 72

AWS Machine Learning

MARCH 4, 2024

Here are a few ways customers have been using Anthropic’s Claude models on Amazon Bedrock: “We are developing a generative AI solution on AWS to help customers plan epic trips and create life-changing experiences with personalized travel itineraries.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

CX Global Media

MARCH 26, 2019

And delivering a WOW experience when things are difficult is when life-long customers and advocates are created. I finally understood, when I was able to have Scott share with me a few real-life customer interactions using an agent’s virtual presence. How Coca-Cola® Adds Life to Contact Center Employee Engagement.

Virtual Agent 216

Virtual Agent Contact Center Coaching Call Center 216

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year.

Technology 98

Technology Telecommunications Entertainment Enterprise 98

Beyond Philosophy

NOVEMBER 8, 2017

To Commodus’ dismay, Maximus defeats them, angering the Emperor by sparing the life of the former champion. That means appealing to any of dozens of ’emotional motivators’, such as a desire to feel a sense of belonging, to succeed in life, or to feel secure.” Solution-Based Service: The Backbone of a Great Customer Experience.

Consulting 150

Consulting Consulting B2B Metrics 150

Beyond Philosophy

MAY 12, 2021

Customer science plays a role in the post-pandemic world also, and it’s not a supporting one. The fusion inherent here between AI and data is powerful, but when you add behavioral science or understand why people do things, the discipline is even more so. Chief Customer Officer) that guided the organization to the solution. .

Analytics 221

Analytics Chief Customer Officer Technology Surveys 221

Beyond Philosophy

AUGUST 26, 2021

My background is working in corporate life, and I work with big corporations. When I was working in corporate life, I used to get our finance teams to be part of the project teams to align on what financial justifications we needed to make to get our project funded. That makes it even harder to anticipate changes in the market.

Finance 195

Finance Engineering Best practices Call Center 195

Beyond Philosophy

NOVEMBER 5, 2020

The solution is to insure yourself against the loss. In addition to providing a solution to the effects of Negativity Bias, the insurance industry also shows that there is money to be made by people thinking negatively. Provide customers with solutions to help them. We worry about losing something (i.e.,

Consulting 324

Consulting Consulting Advertising Best practices 324

AWS Machine Learning

MARCH 29, 2024

Solution overview The following diagram illustrates the solution architecture. In the following sections, we walk you through the steps to build the solution architecture. A sample is provided with this solution. If the agent ends the conversation, the customer is notified and the WebSocket connection is closed.

Cloud contact 92

Cloud contact Chatbots Contact Center APIs 92

AWS Machine Learning

NOVEMBER 15, 2022

We are proud to be working with partners on the launch of HealthLake Imaging to accelerate adoption of cloud-native solutions to help transition enterprise imaging workflows to the cloud and accelerate your pace of innovation. Richard Moss, Director of Product Management at Arterys.

Analytics 75

Analytics Healthcare Engineering APIs 75

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Automotive 82

Automotive Engineering Metrics Finance 82

AWS Machine Learning

JUNE 22, 2022

SageMaker JumpStart is a great place to get started with various Amazon SageMaker features and capabilities through curated one-click solutions, example notebooks, and pre-trained Computer Vision, Natural Language Processing and Tabular data models that users can choose, fine-tune (if needed) and deploy using AWS SageMaker infrastructure.

Scripts 74

Scripts Accountability Metrics Personalization 74

AWS Machine Learning

JULY 25, 2023

While organizations are looking to use the power of these FMs, they also want the FM-based solutions to be running in their own protected environments. Amazon SageMaker JumpStart is an ML hub offering algorithms, models, and ML solutions. The following is an architecture diagram of the solution.

APIs 79

APIs Healthcare Accountability Engineering 79

Beyond Philosophy

APRIL 4, 2016

According to recent social science research, powerful people and leaders can fail as they will not collaborate. As I listened to this I recalled my life in the corporate world and it rang true of many interactions I saw with senior people. NPR had a recent broadcast on this concept. 4. Pad the timeline.

Consulting 150

Consulting Consulting Customer Experience Marketing 150

Etech

MAY 9, 2018

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving vehicles, computers capable of taking over the world or robots that became so proficient, there was no real meaning in life for humans.

Call Center 97

Call Center Interactive Voice Response Contact Center Self service 97

AWS Machine Learning

OCTOBER 26, 2022

Today, customers such as Capital One and Fannie Mae in financial services, Philips and AstraZeneca in healthcare and life sciences, Conde Nast and Thomson Reuters in media, NFL and Formula 1 in sports, Amazon and Mercado Libre in retail, and Siemens and Bayer in the industrial sector use ML services on AWS to accelerate business innovation.

Engineering 97

Engineering Construction Real estate Healthcare 97

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. Aite-Novarica discusses the next wave of digital transformation in InsureTech (from core systems to CCM).

Surveys 52

Surveys Marketing Management Technology 52