Transparent BPO

AUGUST 23, 2023

Transparent BPO Wins Bronze Under Learning and Development Awards. Transparent BPO, a leader in innovative BPO Solutions, is thrilled […] The post Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards appeared first on Transparent BPO.

Best practices 118

Best practices Sales Management outsourcing 118

Connect

APRIL 9, 2024

However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018. Download our eBook to learn more. Download Unlock a GenAI-enabled future for your contact centre. Connect with us now.

Technology 94

Technology Customer Experience Management Cloud contact 94

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 125

Best practices Government Engineering Accountability 125

AWS Machine Learning

FEBRUARY 6, 2024

To support overarching pharmacovigilance activities, our pharmaceutical customers want to use the power of machine learning (ML) to automate the adverse event detection from various data sources, such as social media feeds, phone calls, emails, and handwritten notes, and trigger appropriate actions.

Healthcare 100

Healthcare Engineering Construction Consulting 100

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

APIs 106

APIs Education Transportation Accountability 106

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Vistio

APRIL 1, 2024

Instead, companies must look to innovative contact center technology solutions like Vistio, which offers next-best-action guidance and automation, to prepare their customer service agents fully. Learning involves absorbing new information and understanding the principles and theoretical concepts behind customer interactions.

Accountability 52

Accountability Customer Service Contact Center Morale 52

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker.

Best practices 115

Best practices Engineering Scripts Analytics 115

COPC

MARCH 11, 2024

Consider a solution such as Centrical onboarding to provide the tools and built-in processes to engage new employees. Early attrition poses a significant and costly challenge for contact centers. To address this issue, COPC Inc. Then, take steps to attract and recruit the best-fit candidates who meet minimum hiring requirements.

Call Center 98

Call Center Gamification Coaching Employee engagement 98

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI.

Entertainment 100

Entertainment Marketing Best practices Technology 100

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Transform the data to create Amazon Personalize training data.

Personalization 96

Personalization Engineering APIs Advertising 96

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

NOVEMBER 22, 2023

To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. We dive deep into designing and implementing the solution to optimize for throughput, latency, and overall performance. This means the system lacks visibility into logs and failures.

APIs 95

APIs Metrics Enterprise Benchmark 95

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Concentrix

MARCH 4, 2024

Learn how a transportation software leader embraced product acceleration solutions to align business and development teams and get to market faster.

Transportation 62

Transportation Marketing 62

Integrity Solutions

APRIL 23, 2024

High-performing Sales organizations go beyond hiring for “measurables” and have well thought out plans, processes, coaching and salesperson development strategies in place. ” But those things alone aren’t a substitute for comprehensive salesperson development in your organization. What drives them?

Coaching 60

Coaching Sales Accountability CRM 60

AWS Machine Learning

NOVEMBER 8, 2023

In this era of cloud computing, developers are now harnessing open source libraries and advanced processing power available to them to build out large-scale microservices that need to be operationally efficient, performant, and resilient. However, modern applications often consist of extensive code, demanding significant computing resources.

Analytics 99

Analytics Enterprise Scripts Big data 99

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. This is a joint blog with AWS and Philips.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

Telecommunications 105

Telecommunications Engineering Chatbots CRM 105

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. This enables teams to discover and utilize features developed by other teams, fostering knowledge sharing and efficiency. Features are inputs to ML models used during training and inference.

Accountability 107

Accountability Government Engineering Scripts 107

24-7 InTouch

APRIL 26, 2024

Here’s how you can achieve this with your business: Establish a Robust Governance Framework Develop comprehensive governance structures that encompass ethical guidelines, operational oversight, and compliance protocols. Learn and Adapt AI is not a set-it-and-forget-it solution.

Government 52

Government Customer centricity Technology Management 52

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. While the job market is still strong in some industries and regions, heightened global tensions, high inflation and high interest rates have increased business uncertainty.

Customer Service 59

Customer Service Scripts Banking Analytics 59

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs. times larger and 1.4 times faster than H100 GPUs.

Enterprise 106

Enterprise Technology Personalization Management 106

OctopusTech

APRIL 24, 2024

It is all about learning the terrain of financials. For each organization or organization interested in going through the e-commerce route, it’s important to know how much Shopify costs. Consider it as calculating how much rent you’d pay for a plot in a brick-and-mortar marketplace but in the virtual surroundings.

Technical Support 62

Technical Support Management 62

Playvox

FEBRUARY 27, 2024

WEM solutions combine several elements – including quality management (QM) and workforce management (WFM) – that allow contact centers to go beyond decreasing operating costs to elevating and empowering agents with tools to schedule, evaluate, motivate, recognize, and reward your workforce at scale. Attract new talent?

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

TeamSupport

APRIL 12, 2024

From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources.

Self service 52

Self service Customer Support Technology Metrics 52

AWS Machine Learning

OCTOBER 18, 2023

Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale. The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring.

APIs 97

APIs Metrics Consulting Consulting 97

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution. Prerequisites To deploy this solution, you must have the following: An AWS account. The second step (extraction) can be complex.

APIs 92

APIs Construction Analytics Enterprise 92

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 86

Best practices Metrics Feedback Enterprise 86

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 114

Metrics Big data Analytics Engineering 114

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. The following diagram illustrates the solution architecture.

Accountability 91

Accountability Engineering Enterprise Big data 91

AWS Machine Learning

JANUARY 16, 2024

In the ever-evolving landscape of machine learning and artificial intelligence, Amazon SageMaker provides a comprehensive ecosystem. SageMaker empowers data scientists, developers, and organizations to develop, train, deploy, and manage machine learning models at scale. Next, we create custom inference scripts.

Scripts 104

Scripts Metrics Best practices Accountability 104

AWS Machine Learning

APRIL 22, 2024

Typically, HyperPod clusters are used by multiple users: machine learning (ML) researchers, software engineers, data scientists, and cluster administrators. The following diagram illustrates the high-level solution architecture. With SageMaker HyperPod, you can train FMs for weeks and months without disruption.

Scripts 77

Scripts Engineering Management Benchmark 77

The Northridge Group

JANUARY 18, 2023

Utilizing supervised learning, its algorithm can recognize, learn from, and even anticipate relationships within an organization’s data. Additionally, ChatGPT’s self-learning capabilities ensure that the system keeps up with changes in customer expectations and evolving industry trends.

Contact Center 117

Contact Center Healthcare Chatbots Accountability 117

AWS Machine Learning

APRIL 8, 2024

Intelligent search for software developers – This allows developers to look for information of a specific release. Solution overview In the following sections, we demonstrate how to prepare a dataset to use as a knowledge base, and then query with metadata filtering. Virginia) and US West (Oregon).

APIs 106

APIs Construction Chatbots Accountability 106