From Manual Mayhem to Scorecard Sorcery: How Automated Quality Scoring Can Save Contact Center Sanity!
CCNG
JANUARY 3, 2024
When we purchased a solution to record interactions, post online scorecards, and deliver real-time reports, our QA process dramatically changed for the better. At the time, very few automated scoring solutions were available, and the costs were prohibitive. The rightful challenge from leadership was that of sample-size.
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