BlueOcean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. The goal is revenue protection and growth. No matter the current scenario, your vision is to grow.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Outsource Consultants

FEBRUARY 28, 2023

5000 Regionals: Midwest list, the most prestigious ranking of the fastest-growing Midwest private companies, based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, and Wisconsin. 5000 Regionals are ranked according to percentage revenue growth when comparing 2019 and 2021.

Consulting 128

Consulting Consulting outsourcing Call Center 128

The Northridge Group

APRIL 15, 2024

We briefly touched on the fact that while the three tools have their place, none of them can be a ‘one-size-fits-all-solution’, nor can they effectively or entirely replace people. A good assessment can reveal any issues that new technology can present and offer real-time solutions.

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

TechSee

DECEMBER 12, 2022

Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their predecessors. While a growing number of service leaders intend to make their organization’s revenue generating or closer to revenue neutral, at present, most service organizations are a new expense on the balance sheet.

Customer centricity 124

Customer centricity Technology Enterprise Accountability 124

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. We provide simple, elegant solutions to the most complex problems. By Martin Cross , Chief Strategy Officer at Connect.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Talkdesk

APRIL 13, 2021

We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. Why did Talkdesk choose PPT Solutions as our first Managed Services partner? The demand for cloud-based solutions boomed with remote working models adopted since the pandemic outbreak. Boost business growth.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

TeamSupport

NOVEMBER 18, 2022

The simple solution is to just hire more support staff, however for most businesses that isn’t a viable option. Essentially rising support demand will likely hurt your business’ revenue. Support demand growing at an average rate of 11%. That means your support team is getting more emails, more requests, more everything.

Upselling 98

Upselling Customer Support B2B Customer Experience 98

Tethr

NOVEMBER 5, 2021

Whether you’re a sales leader, a customer experience guru, or an enterprising contact center operator, you want to improve your business’s operations in order to protect your existing revenue… and grow more revenue opportunities. With a conversation intelligence solution, now you can really know. Want to learn more?

Average Handle Time 100

Average Handle Time Sales Enterprise Contact Center 100

CSM Magazine

MARCH 24, 2022

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Increase service and revenue opportunities.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Fonolo

NOVEMBER 19, 2020

Unsurprisingly, technology adoption and customer experience continue to be hot topics — and as the demand for cloud-based software grows to accommodate remote work, call-back technology is steadily gaining popularity. CallBacks #ContactCenter Click To Tweet. 4 Contact Center Technologies You Need to Win Over Gen-Z.

Contact Center 162

Contact Center Abandon rate Enterprise Government 162

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Encoded fitted our requirements perfectly.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Totango

JULY 19, 2022

Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. . How Your Customer Success Platform Can Replace Your CRM.

CRM 89

CRM Sales Enterprise Analytics 89

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

TeleDirect

DECEMBER 14, 2023

Our call center solutions are customized to what your company needs to thrive. We know that, with time and our help, your business will grow, and your needs will grow with it. In the meantime, our call center solutions are fully customizable, giving you just what you and your company need. No more and no less.

call center solutions 62

call center solutions Call Center Scripts Enterprise 62

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. Organizations who are proficient in scaling their recurring revenue models are what we at Totango like to call “customer success pacesetters.” You need a purpose-built, digital solution that is designed to be easy to use and to grow with your company’s and customers’ needs. .

SaaS 87

SaaS Best practices CRM Enterprise 87

TeleDirect

OCTOBER 23, 2023

Business scaling refers to growing your business intelligently and efficiently in a manner where you increase profits and your gains outweigh your losses. The best part is that this customization can maintain or lower costs while adding revenue. As you grow, your customer service needs grow as well.

outsourcing 62

outsourcing Customer Support Call Center Customer Service 62

Spearline

DECEMBER 9, 2021

Spearline today announced that for the eighth consecutive year, it is among the top 50 fastest growing technology companies in Ireland. The tech company ranked in the 2021 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in Ireland.

Technology 75

Technology Telecommunications Consulting Consulting 75

Totango

NOVEMBER 15, 2023

New partnerships with Jasper, Higher Logic , and ESG Success, new product features, and nine new integrations, including Pendo , Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth. Learn more about specific partnerships and integrations in our recent announcement.

Enterprise 112

Enterprise Best practices Feedback Education 112

CSM Magazine

JANUARY 8, 2024

” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure. But what about the contact centre solution that is vital to its operations?

Healthcare 52

Healthcare Cloud contact outsourcing Enterprise 52

Spearline

NOVEMBER 29, 2022

Cork, 28 November 2022 Spearline today announced that it is among the top 50 fastest-growing technology companies in Ireland for the ninth consecutive year. The tech company ranked in the 2022 Deloitte Technology Fast 50, among the 50 fastest-growing technology companies in Ireland.

Technology 52

Technology 52

Lumoa

OCTOBER 20, 2022

This helps scale revenue growth by increasing brand awareness and reach. A Powerful Strategy To Increase Revenue. Of course, one of the main reasons businesses should focus on customer experience is that it can lead to increased revenue. All of this leads to increased revenue and helps businesses scale their operations.

Customer Experience 122

Customer Experience Banking Customer retention Customer advocacy 122

Spearline

MARCH 1, 2022

When these numbers are “down” your business is not generating revenue, and may be losing customers. Despite the growing availability of alternative communication methods, the voice channel continues to be the primary contact method for customers. Your contact numbers support sales orders and customer management. New to Spearline?

Interactive Voice Response 111

Interactive Voice Response Telecommunications Call flow Banking 111

SharpenCX

AUGUST 19, 2021

The company simplifies the user experience for business owners big and small, and also they create every new product or service with the intention to help their customers grow their own businesses. Shopify remains focused on empowering merchants instead of chasing revenue—and this shows up in the numbers, too.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Spearline

JANUARY 11, 2022

In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. In fact, recent figures from a Research and Markets report reveal that the global telecom cloud market size is expected to grow to a staggering US$ 52.3 It impacts revenue and tarnishes brand image.

Banking 98

Banking outsourcing Healthcare Marketing 98

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. 93% of its revenue comes from variable consumption users.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

DMG Consulting

JUNE 9, 2023

increase in seats in the 12 months between December 2021 and December 2022, the CCaaS market remains one of the fastest-growing sectors in the contact center technology market, a trend DMG expects to continue for the next few years. The number of CCaaS seats and revenue per seat are both growing rapidly.

Marketing 48

Marketing Contact Center Virtual Agent Enterprise 48

Interactions

MARCH 28, 2024

This approach can be further explained by James Wood, SVP of Solutions Architecture at Interactions , “But human contact still has a vital place. This much is clear – each generation has varying preferences and expects companies to provide a solution that fits their needs. The contact center is changing.

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62

Joe Rawlinson

MAY 15, 2023

A well-thought-out plan will also help you foresee and prepare for potential challenges, ensuring you can adapt and grow despite the obstacles. Use this knowledge to develop tailored marketing strategies that speak directly to your target audience and help position your brand as a trusted solution to their problems.

Education 78

Education Marketing Management Customer Experience 78

ClientSuccess

FEBRUARY 8, 2023

NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue. ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers.

Metrics 75

Metrics Upselling B2B SaaS 75

Outsource Consultants

OCTOBER 4, 2021

Customer service outsourcing through contact center partners represents one of the fastest-growing, most impactful channels that business leaders can deploy. As a leader, you need to emphasize deploying the right people (remote agents) with the right technology to meet your customers’ growing needs. Get started.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

CSM Magazine

MARCH 26, 2024

While things such as creating a better user experience and cutting transaction costs are valid ways of going about it, it is great to consider using white-label fintech platform software solutions. If the solution delivered to you is no good, it is not going to give you an edge. So what exactly does it mean when it comes to fintech?

Finance 52

Finance Banking outsourcing Sales 52

Quality Contact Solutions

NOVEMBER 10, 2022

It also helps improve productivity, revenue, and the value of time and money spent on processes like lead generation and prospecting. That’s why many organizations turn to an outbound calling center to grow their sales funnel. Quality Contact Solutions ?has With years of? Contact Us.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

CSM Magazine

APRIL 24, 2024

AI-empowered chatbots as seen on gaming platforms It is not a secret that the gaming industry is growing significantly, and have you ever asked the question “Why”? Without a doubt, their readiness to implement innovative solutions paid off, and one of them was the integration of artificial intelligence into their customer support system.

Customer Service 52

Customer Service Chatbots CRM Customer Support 52

Spearline

DECEMBER 22, 2020

Skibbereen, Cork, 22 December 2019 — Spearline today announced that for the seventh consecutive year, it is among the top half of the 50 fastest growing technology companies in Ireland. The tech company ranked in the 2020 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in Ireland.

Technology 98

Technology Telecommunications Consulting Consulting 98