AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 91

Healthcare Government Engineering APIs 91

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 76

Government Best practices Customer Service Chatbots 76

ShepHyken

JUNE 30, 2017

Shaista Haque is a marketing enthusiast at Ameyo call center software solutions. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken. The conversational system has been aiding humans in getting their work faster and simplifying their lifestyles.

Government 220

Government Technology Benchmark call center software 220

NobelBiz

MARCH 30, 2022

According to a recent AARP survey, a staggering 44% of US citizens were contacted by an imposter posing as a government official and requesting money (more often than not in the form of gift cards or pre-paid cards). Government impostor scams have always been around. Now, the number is over 60,000 and rising constantly. Why is that?

Government 52

Government Contact Center Call Center Surveys 52

Taylor Reach Group

FEBRUARY 5, 2019

Control: Control future process performance (governance through new policies and procedures). Using the problems defined through the human-centered design research will point government in the right direction to which processes it needs to begin to hone it on.

Government 101

Government Management Customer Experience Scripts 101

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. Easy to configure with pre-built snap-in code to provide broad multi-channel solutions. Simplicity.

Government 47

Government Contact Center Analytics Customer Experience 47

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our customers are comparing us to the last great customer experience they had, not other government agencies. “Yes, but what do you do? Thanks, Dad.

Government 52

Government Customer Care Transportation Benchmark 52

NobelBiz

AUGUST 18, 2020

Taking a look at the roots of the rise in illegal robocalls and analyzing all possible solutions. The post Exploring the Dark Side of Robocalls: Government Impostor Scammers appeared first on NobelBiz®.

Government 52

Government 52

Amity

MAY 26, 2017

There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G. What Is the Business-to-Government Sector? Governments, including all of their levels (federal, provincial, state, city, etc.),

Government 80

Government B2C B2B Education 80

Cisco - Contact Center

MARCH 4, 2024

Cisco continues its focus on FedRAMP ® Authorization for our government customers with yet another solution, Cisco Defense Orchestrator (CDO) , which has now achieved FedRAMP In-Process status. With … Read more on Cisco Blogs

Government 83

Government Management 83

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Automotive Chatbots Self service 52

ShepHyken

JUNE 28, 2021

Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” My Comment: How would you like the customer service at a government agency to be as good as going to a Disney theme park? by Carl Smith. by Joseph Michelli, Ph.D.

Customer Service 352

Customer Service Government Customer Experience Marketing 352

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). Just what is it, anyway?

Government 86

Government Customer Experience Journey mapping Construction 86

NICE inContact

APRIL 29, 2019

Government agencies often times struggle to deliver a customer experience on par with what their citizens receive when they interact with private-sector businesses. If so, cloud contact center technology may be the solution to your dilemma. Aging contact center technology can become a major hurdle.

Government 54

Government Cloud contact Contact Center Technology 54

Cisco - Contact Center

MARCH 4, 2024

Cisco continues its focus on FedRAMP ® Authorization for our government customers with yet another solution, Cisco Defense Orchestrator (CDO) , which has now achieved FedRAMP In-Process status. With … Read more on Cisco Blogs

Government 65

Government Management 65

Hodusoft

SEPTEMBER 20, 2020

Governments, for instance, will find this feature immensely useful when warning citizens of a natural disaster or when sending out notifications. While governments may use it for public service, businesses can use voice broadcast software for customer service and for sales. There are other benefits too as this post describes.

Government 52

Government Healthcare voip Interactive Voice Response 52

CCNG

OCTOBER 25, 2023

Governance is more than just project management or business processes, it requires cross-functional collaboration and involvement from various stakeholders to successfully implement large-scale changes. Kelly Sigmon is an active CCNG Academy member, CEO and Founder -KMS CX Solutions in Tampa Florida.

CCNG 195

CCNG Technology Employee engagement Government 195

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 86

Best practices Metrics Feedback Enterprise 86

Quiq

MARCH 11, 2020

Recent developments with the COVID19/coronavirus has flooded state and local government with calls. . Quiq’s messaging platform, which can be up and running in less than 24 hours is already a proven solution for many. . The post How State and Local Government can Manage COVID19 (Coronavirus) Communications appeared first on Quiq.

Government 52

Government Management Chatbots Interactive Voice Response 52

NICE inContact

APRIL 3, 2019

As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. Its contact center solutions are focused largely in the Medicaid managed care sector.

Morale 55

Morale Government contact center solutions Contact Center 55

24-7 InTouch

APRIL 26, 2024

Here’s how you can achieve this with your business: Establish a Robust Governance Framework Develop comprehensive governance structures that encompass ethical guidelines, operational oversight, and compliance protocols. Learn and Adapt AI is not a set-it-and-forget-it solution.

Government 52

Government Customer centricity Technology Management 52

ConvergeOne

JANUARY 11, 2022

So how do government agencies and companies protect their data? They roll out a sophisticated Cyber Recovery Solution with a data protection architecture that combines multiple layers of protection and security of critical data, whether it’s customer information, trade secrets, social security numbers, or health data.

Government 84

Government Enterprise Surveys Technology 84

VirtualPBX

FEBRUARY 23, 2024

Understanding the FCC's Decision The FCC, as the governing body regulating telecommunications in the United States, plays a pivotal role in shaping the industry landscape. Procrastination in transitioning to alternative solutions may leave businesses scrambling for options in the event of service discontinuation.

Telecommunications 98

Telecommunications Government Technology Consulting 98

CSM Magazine

APRIL 17, 2023

In this blog post, we will explore five tips for ensuring secure cloud access with a CASB Solution and other topics like CASB deployment modes. To ensure that only authorized personnel access these resources, you must establish access policies that govern user behaviors, privileges, and security protocols.

Government 52

Government Technology 52

Xaqt

JANUARY 15, 2021

Xaqt Deploys AI-Based COVID Vaccination Solution Summary On December 22, 2020, Xaqt, of Chicago, IL, launched a contact center solution specifically designed to meet the unique requirements of the COVID-19 vaccine distribution program. Xaqt’s COVID Vaccine Solution can be delivered as a managed service and is platform agnostic.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

Government 52

Government SaaS Marketing Customer Experience 52

DMG Consulting

APRIL 20, 2020

Pandemic Proves the Flexibility of CCaaS Solutions. If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus pandemic has likely put them to rest. April 2020. By Donna Fluss. In June of 2018, 16.8% of contact center seats were in the cloud, according to DMG Consulting research.

Contact Center 62

Contact Center Government Cloud contact Quality management 62

CSM Magazine

AUGUST 25, 2021

This acceleration extends across every sector, from workplace communications and collaboration tools to fintech products like cryptocurrencies and hardware wallets, and from health and wellness solutions to smart home devices. They need an expert who can actually think through a solution. Using technology to solve the right problems.

Technology 52

Technology Chatbots Technical Support Government 52

Select VoiceCom Blog

NOVEMBER 29, 2023

The country also offers a vast pool of expertise-oriented IT service providers, strong government support, and a strategic geographic location that minimises friction between businesses and lags from time differences, allowing efficient communication and project coordination. The country has a projected gro w th of 13.47% by 2027.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. This provides an audit trail required for governance and compliance. Additionally, the cross-account capability enhances data governance and security.

Accountability 107

Accountability Government Engineering Scripts 107

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 104

Government Engineering Accountability Enterprise 104

AWS Machine Learning

DECEMBER 18, 2023

Trust in AI is crucial and integrating standards such as ISO 42001, which promotes AI governance, is one way to help earn public trust by supporting a responsible use approach. International standards foster global cooperation in developing and implementing responsible AI solutions.

Government 129

Government Engineering Analytics Technology 129

DMG Consulting

JANUARY 20, 2022

WFO/WEM Solutions Prove Their Worth in a Pandemic Economy. While a large number of enterprises reported record earnings in 2020 (and indications are very positive for strong results in 2021), others either closed their doors or were kept afloat by government support and subsidies. Work-from-Home Drives Migration to the Cloud.

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

24-7 InTouch

MARCH 6, 2024

In this blog, we will delve into the pivotal role of artificial intelligence (AI) in advancing cybersecurity, specifically focusing on fraud detection, and showcase how innovative solutions are essential in safeguarding the integrity of financial transactions. Learn more about IntouchCX’s innovative trust and safety solutions today.

Government 52

Government Benchmark Banking Accountability 52

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 112

Management APIs Engineering Government 112

DMG Consulting

OCTOBER 13, 2023

No person or government is going to stop the AI revolution, and regulating it is going to be very difficult. Collections agents may deal with a more limited set of activities, but it’s very difficult to convince customers to part with their money while complying with government regulations. It’s impossible without an AI brain.

Contact Center 77

Contact Center Government Transportation Engineering 77