Mindtouch

APRIL 17, 2017

Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. David Mihala , Oracle, HCM Sales Director Italy/Spain/Portugal & HCM Alliance & Channel South Europe Team leader, @dmihala, LinkedIn. Denise Stokowski , Gainsight, VP Solutions – Product Management and Security, @dstokowski, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Squelch

MAY 14, 2019

The annual event, hosted by Gainsight, is considered the world’s largest customer success conference. As Gainsight explains, “What if the future of business isn’t less human? And please drop by Booth B14 at some point during the expo hours to learn more about Squelch and our customer experience optimization solution.

Entertainment 40

Entertainment Customer centricity Accountability Customer Experience 40

CustomerSuccessBox

MARCH 2, 2022

The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers. It will grow from 978.22

Marketing 52

Marketing Transportation Enterprise Analytics 52

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. A handful number of customers at this level means that customer success teams can identify most customers by name, describe their expected business outcomes, and predict at-risk and successful customers.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

CSM Practice

SEPTEMBER 25, 2020

Guest: Nick Mehta , Chief Executive Officer | Gainsight. 02:17 – Nick provides a context about Gainsight’s survey. 08:27 – Irit’s survey about Pipeline Conversion and Subscriptions Model revenue impact. 11:09 – 4 Focus Points according to Gainsight’s survey. 02:17 – Nick provides a context about Gainsight’s survey.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

CSM Practice

JULY 6, 2020

The strong suit of the SaaS model is the generation of recurrent revenues. For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The strong suit of the SaaS model is the generation of recurrent revenues. For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

OCTOBER 30, 2020

CEO and Founder Todd Olson, Gainsight CEO Nick Mehta, and G2 CEO and Founder Godard Abel. Moderated by ChurnZero CEO and Founder You Mon Tsang, the panel explores three bold predictions for customer-facing teams as well as what lies ahead for Customer Success. Nick Mehta CEO, Gainsight. . . . What’s Next For Customer Success?

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Netomi

APRIL 28, 2022

– Nick Mehta, CEO, Gainsight. Offer timely and proactive support to reduce churn and grow revenue . Offer timely and proactive support to reduce churn and grow revenue . billion in 2021, it is forecast to reach USD $703.19 billion by 2030. Technology makes your people more efficient and more effective.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

JustCall

APRIL 12, 2023

The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes. They propose to be faster, more intuitive, and more cost-effective than Gong. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Remember to use a free trial to test the tool’s features and ease of use.

Sales 52

Sales Coaching CRM Analytics 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. LinkedIn: Adam Toporek – Customer Service Expert, Speaker and Author – CTS Service Solutions. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Annette Franz.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Mindtouch

APRIL 30, 2018

The MindTouch team has scouted far and wide for the most inspirational quotes in the Customer Success space. As the value of Customer Success continues to be demonstrated, the Customer Success team will continue to expand. Nick Mehta, CEO at Gainsight. Nick Mehta , Gainsight. Bill Price, President at Driva Solutions.

SaaS 48

SaaS Upselling B2B Self service 48

Vonage

APRIL 12, 2018

For Gainsight CEO Nick “Block Chainz” Mehta, Customer Success isn’t just business; it’s personal. But I think it’s important to lean into the [emotions that drive the work we do], that define a purpose for your team as well as your own personal why.”. This purpose also informs our approach to Customer Success.

Contact Center 48

Contact Center Best practices Sales Metrics 48

Education Services Group

MAY 11, 2018

Chartered to increase revenue and promote company growth, but don’t have the resources? While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board. The sad truth is most companies we come across run into hurdle after hurdle when trying to extend their internal CS teams.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

Netomi

FEBRUARY 28, 2022

Her primary focus was, and is to empower the Contact Centers models to generate a step forward in the Customer perception of the Contact Centers, and most importantly, to drive Customer satisfaction and revenue generation. A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? Register Now.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). the stuff that Customer Success teams are really meant to do). But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

DECEMBER 20, 2019

CS enters the revenue-generation limelight. No longer are the M arketing and Sa les teams the main revenue generators. Rather, the CS team is equally important to the success of a company. CS has not proven itself to be indefensible at every company yet; make sure your team proves itself. . .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

CSM Practice

NOVEMBER 4, 2019

These efforts are geared towards presenting viable solutions to the challenges of building customer success at scale. Acquiring analytics and data science skills for the CS team. Choosing the right technology for the customer success team. Scaling sales capability with customer success.

Benchmark 45

Benchmark Journey mapping Analytics SaaS 45

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). the stuff that Customer Success teams are really meant to do). But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Netomi

APRIL 7, 2023

The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

Education Services Group

OCTOBER 27, 2020

So, in case you missed anything, I asked members of the ESG team to share their key takeaways. Collaboration with the development team is essential – I thought, “absolutely! It was fascinating to gain insight on what most leadership teams are discussing right now during these unique times that we are experiencing.

Education 52

Education Best practices Journey mapping Analytics 52

SmartKarrot

JULY 9, 2021

Role: Director of Customer Success Location: Minneapolis, MN, US Organization: Avenica As a Director of Customer Success, you will provide strategic oversight to the Talent Delivery Connect Team. Oversee the administrative work of the TDMs and the Connect Team, including the documentation supporting preps, profiles, and submittals.

Best practices 10

Best practices Coaching Accountability Education 10

CSM Practice

JANUARY 1, 2017

Proofpoint is a software company that provides SaaS and on-premises solutions for inbound email security, outbound data loss prevention, privacy protection, email encryption, electronic discovery and email archiving. In the SaaS case, they’re “renting” your solution. Recently, many companies are moving from on-premise to SaaS.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers.

Accountability 10

Accountability Engineering Education Best practices 10

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. If we have missed out on mentioning any distinguished influencers, kindly nominate them in the comments below.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Amarachi Ogueji.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

DECEMBER 3, 2020

Role: VP, Customer Success Location: Phoenix, AZ, US Organization: States Title As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CustomerSuccessBox

FEBRUARY 20, 2022

Significantly changing from red to green, allowing the customer success teams to know the status of the customer relationship with the product, which gives them insights to enhance it better over time. Read more: Grow Your Recurring Revenue Through Customer Success. If you wonder, is this astrology? It’s certainly not!

SaaS 52

SaaS B2B Accountability Upselling 52

CustomerSuccessBox

MAY 16, 2022

These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points. You’ll definitely see a significant positive impact on how your team operates. The CS tech has evolved exponentially. Here’s how-.

Management 52

Management Upselling SaaS Accountability 52

ChurnZero

SEPTEMBER 11, 2020

If this expression captures how you feel when your Customer Success and Product teams interact or fulfill a customer request without bickering or finger pointing, then please continue reading. As like with stars, you won’t be around long enough to witness the alignment of your Customer Success and Product teams.

Customer centricity 52

Customer centricity Chief Customer Officer SaaS Feedback 52