Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. LinkedIn: Adam Toporek – Customer Service Expert, Speaker and Author – CTS Service Solutions. Customer service leaders come in all shapes and sizes. Can I Work a Customer Service Job from Home?

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

FEBRUARY 20, 2022

Significantly changing from red to green, allowing the customer success teams to know the status of the customer relationship with the product, which gives them insights to enhance it better over time. There is a lot of data collected but deriving insights from its relations can give out valuable information. If you wonder, is this astrology?

SaaS 52

SaaS B2B Accountability Upselling 52

CSM Practice

SEPTEMBER 25, 2020

Guest: Nick Mehta , Chief Executive Officer | Gainsight. 02:17 – Nick provides a context about Gainsight’s survey. 11:09 – 4 Focus Points according to Gainsight’s survey. 02:17 – Nick provides a context about Gainsight’s survey. 11:09 – 4 Focus Points according to Gainsight’s survey. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Netomi

FEBRUARY 28, 2022

As Pixalate’s Senior Vice President, Global Customer Success, Amanda oversees the company’s growing global customer success team, including the East and West Coasts of the U.S., A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? Register Now. Alexandra da Silva Rodrigues. Amanda Binns.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CSM Practice

JULY 6, 2020

Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. We covered how to make renewals in another blog.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. We covered how to make renewals in another blog.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

JUNE 20, 2022

Just like any other business tool, Customer Success software assists the customer success team. The team has to constantly make sure that their customers fully utilize the product. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Liveops

JANUARY 25, 2019

We are dedicated to helping our customers better serve their customers—by building high-performing, trustworthy teams of professional agents. But while a virtual call center is essential to any brand’s extraordinary customer service operation, it’s far from the only strategy or solution out there worth considering. Customer.io.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

CSM Practice

NOVEMBER 4, 2019

These efforts are geared towards presenting viable solutions to the challenges of building customer success at scale. Acquiring analytics and data science skills for the CS team. Acquiring analytics and data science skills for the CS team. Choosing the right technology for the customer success team.

Benchmark 45

Benchmark Journey mapping Analytics SaaS 45

Kayako

NOVEMBER 3, 2016

The difference was that account managers simply look after the financial aspects that an account brings in, while everything else was handled by various teams or departments across the company. Delivering personalized training sessions can ensure the whole team uses the software to the greatest efficiency. I keep hearing about SaaS.

SaaS 0

SaaS Accountability Management Finance 0

Help Scout

JUNE 5, 2019

A company that does this exceptionally well is Gainsight. Through this community, Gainsight has become known as the go-to company for customer success knowledge, which makes them a leader in the space. It’s likely not a surprise to you that putting your customer first is good for business. How is customer-centric marketing unique?

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

ChurnZero

SEPTEMBER 11, 2020

If this expression captures how you feel when your Customer Success and Product teams interact or fulfill a customer request without bickering or finger pointing, then please continue reading. As like with stars, you won’t be around long enough to witness the alignment of your Customer Success and Product teams.

Customer centricity 52

Customer centricity Chief Customer Officer SaaS Feedback 52

Education Services Group

OCTOBER 27, 2020

So, in case you missed anything, I asked members of the ESG team to share their key takeaways. Collaboration with the development team is essential – I thought, “absolutely! With so many impressive sessions and speakers, it was hard to choose which to attend each day! Brad Davis, Digital Customer Success Manager.

Education 52

Education Best practices Journey mapping Analytics 52

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. If we have missed out on mentioning any distinguished influencers, kindly nominate them in the comments below.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23