Mindtouch

FEBRUARY 2, 2018

Let’s see … Zuora, Salesforce, Oracle, WalkMe, Gainsight, inDinero, Zinc and Hubspot (ish). Nick Mehta , CEO of Gainsight **, says SaaStr is a robust menu of choices, finding the right way to approach the SaaS model is as simple as finding those speakers that resonate with your business model. Who’s featured?

SaaS 54

SaaS Best practices Enterprise Marketing 54

CSM Practice

FEBRUARY 20, 2020

The solution to this challenge is to switch to a proactive data-driven customer success engagement model that allows for better optimization of customer success efforts. Gainsight has identified four stages of the maturity curve for customer success teams. Source: Gainsight | The Science of Customer Success: [link].

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ChurnZero

SEPTEMBER 1, 2020

It’s an opportunity to join a community of experts and ABX trailblazers as they share best practices and their innovative solutions to forge meaningful relationships. For many of us, 2020 will be known as the year business conferences moved from convention halls to online. There is, however, a silver lining. 2) The Customer Conference.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

CSM Practice

MARCH 8, 2021

How can you define the current situation of the company, uncover core challenges and opportunities, develop and execute customer success strategies best fit for your organization? The Customer Success Executives Roundtable sessions are held second Tuesday of every month. . No unified voice and view of customers at the executive table.

Journey mapping 52

Journey mapping Best practices Enterprise Customer retention 52

Answer Dash

MAY 8, 2018

By that, I mean that the most effective businesspeople in Customer Success will develop consistent and data-driven ways to execute, and more importantly, to learn. In Gainsight language, we’re talking about health scores, but you can call it what you will. Instead, coffee is for consistency. You can’t do that without data.

Metrics 89

Metrics Sales Coaching Self service 89

Satrix Solutions

FEBRUARY 12, 2020

This article was originally published by Gainsight. Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers.

B2B 78

B2B Feedback Consulting Consulting 78

CustomerSuccessBox

MARCH 2, 2022

The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Overview of the Customer Success Software market: The businesses in this sector are growing due to the personalized solutions they bring for serving the customers. It will grow from 978.22

Marketing 52

Marketing Transportation Enterprise Analytics 52

Netomi

JANUARY 5, 2022

LinkedIn: Adam Toporek – Customer Service Expert, Speaker and Author – CTS Service Solutions. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. . Follow Adam on Social Media: Twitter: Adam Toporek (@adamtoporek). Adrian Swinscoe. Annette Franz.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

MAY 13, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. Send personalized emails to key stakeholders in your customer’s company from top executives in your organization.

Best practices 128

Best practices SaaS Customer centricity Finance 128

Mindtouch

OCTOBER 19, 2017

Bill Powell , Senior Salesforce Solutions Engineer, CSS Technical Services — @billpowell__c — [link]. Chris Edwards , Solution Architect, Mavens — @Chris_SFDC — [link]. David Litton , Solutions Architect, Ad Victoriam Solutions — @DavidLittonSFDC — [link]. Why make a TOP Salesforce Influencer list? Davina Hanchuck , Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

ChurnZero

OCTOBER 30, 2020

CEO and Founder Todd Olson, Gainsight CEO Nick Mehta, and G2 CEO and Founder Godard Abel. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. Nick Mehta CEO, Gainsight. . . . What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Mindtouch

APRIL 30, 2018

Kaiser Mulla-Feroze, Cloud and B2B Software Executive. Nick Mehta, CEO at Gainsight. Nick Mehta , Gainsight. The MindTouch team has scouted far and wide for the most inspirational quotes in the Customer Success space. What we love about this is the call to dedicate resources specifically to Customer Success. Our takeaway?

SaaS 48

SaaS Upselling B2B Self service 48

CSM Practice

SEPTEMBER 25, 2020

Guest: Nick Mehta , Chief Executive Officer | Gainsight. In this episode, Irit Eizips, Chief Customer Officer & CEO at CSM Practice interviews Nick Mehta, Chief Executive Officer at Gainsigh t, on the topic of the Importance of Customer Success Strategy Investments. 02:17 – Nick provides a context about Gainsight’s survey.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

CustomerSuccessBox

DECEMBER 12, 2019

Sometimes the CEO or any other senior executive is given the additional role of starting the Customer Success practice in the company. . The number of goals should be less and enough time to achieve each goal should be given so that an effective and efficient solution can be figured out. Can a software developer do sales?

SaaS 59

SaaS Upselling Construction B2B 59

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Influitive

NOVEMBER 26, 2015

That’s why Blackbaud , a non-profit software solutions provider, launched a customer advocacy program to engage and connect with its 30,000 customers. Those who work at not-for-profit organizations love being part of a community. Here’s three steps Blackbaud took to build its new customer advocacy program: 1. Education for everyone.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

ChurnZero

DECEMBER 18, 2018

Entries were evaluated by a judging panel of senior executives from Chargebee, OnPlan, and SmarterQueue. Lots of SaaS solutions help people do things faster and more efficiently. ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. Instructure. JDA Luminate.

SaaS 40

SaaS Marketing Surveys Feedback 40

SmartKarrot

JANUARY 12, 2022

Work with the product team to make Dover an even better solution for the customers. Providing account transparency by tracking client data in Gainsight, the Customer Success application, and using this data to identify, forecast, and mitigate risks proactively. Create and document processes for the team.

Upselling 19

Upselling Accountability Coaching Feedback 19

Kayako

NOVEMBER 3, 2016

In the past, the account manager role had similarities to that of an account executive. They weave through difficult demands, craft solutions to individual cases, and convince customers that are about to cancel back into the fold. We are particularly focusing on the software industry here.).

SaaS 0

SaaS Accountability Management Finance 0

ChurnZero

SEPTEMBER 11, 2020

Whereas Product often identifies with a more technical archetype defined by traits such as “logical, analytical, and data-oriented,” and is skilled at executing with a laser focus and solving complex problems. The solution isn’t delivering the value that they purchased it for.”. They look for problems, not solutions.”.

Customer centricity 52

Customer centricity Chief Customer Officer SaaS Feedback 52

CSM Practice

MAY 16, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. Send personalized emails to key stakeholders in your customer’s company from top executives in your organization.

Best practices 52

Best practices SaaS Customer centricity Finance 52

CSM Practice

NOVEMBER 4, 2019

These efforts are geared towards presenting viable solutions to the challenges of building customer success at scale. To remedy the limitation, companies invest in their customer experience capabilities and execute customer journey maps to uncover the best experience for each segment. The Low Touch Study.

Benchmark 45

Benchmark Journey mapping Analytics SaaS 45

CSM Practice

JULY 6, 2020

Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. When customers subscribe to a solution, they have a set of business outcomes that they expect to achieve. We covered how to make renewals in another blog. 1. Fewer New Prospects.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Less demand for solutions results in higher Customer Acquisition Costs (CACs) as it will cost more to find and sell a viable customer. When customers subscribe to a solution, they have a set of business outcomes that they expect to achieve. We covered how to make renewals in another blog. 1. Fewer New Prospects.

SaaS 71

SaaS Upselling Accountability Sales 71

SmartKarrot

FEBRUARY 25, 2022

Providing account transparency by tracking client data in Gainsight, the Customer Success application, and using this data to identify, forecast, and mitigate risks proactively. Present new opportunities and solutions based on customer needs. Support Sales organizations in positioning Services products.

Engineering 19

Engineering Coaching Upselling Feedback 19

JustCall

APRIL 12, 2023

The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes. They propose to be faster, more intuitive, and more cost-effective than Gong. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Remember to use a free trial to test the tool’s features and ease of use.

Sales 52

Sales Coaching CRM Analytics 52

ChurnZero

JANUARY 4, 2019

The connection between Customer Success and increasing sustainable proven value for both customers and company is not something that can safely be assumed or taken for granted.” – Mikael Blaisdell, Executive Director, The Customer Success Association. 3.) .” – Mikael Blaisdell, Executive Director, The Customer Success Association.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . 20 Customer Success Predictions for 2020 . The year was 1909. Nikola Tesla predicts the development of Wi-Fi in a New York Times article.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

JANUARY 5, 2022

His passion for and devotion towards the CS space also has him chaired as an Advisory Board Member at CSM Practice and a Proof Advisor at Proof Analytics where he helps executives strategize and scale their CS operations. Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. Lincoln Murphy. Jay Nathan.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JULY 22, 2021

Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Own the team retainment & growth including executive reporting and account planning. Solve client challenges by working in partnership with clients and presenting solutions.

Accountability 10

Accountability Engineering Education Best practices 10

Talkdesk

MAY 2, 2016

Last week, we wrote a post on Nick Mehta of Gainsight. This week, Talkdesk Senior Manager of Field Marketing, Leah Kahn, got up close and personal with John Mayhall , LinkedIn’s Director of North American Sales Solutions. John: We have some pretty impressive executives at LinkedIn. We’ll save the second part for May 17th!

Customer centricity 40

Customer centricity Personalization Customer Experience Sales 40

Education Services Group

OCTOBER 27, 2020

the one I found the most interesting was the closing keynote with Thomas Lah , Executive Director of TSIA: “What I Learned after 82 Leadership Briefings”. When done well, it’s extremely cost-effective and encourages engagement between the buyer and a product or service. Danielle Hawkins, Customer Success Manager.

Education 52

Education Best practices Journey mapping Analytics 52

Netomi

APRIL 7, 2023

The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Sure, you can hire a customer service leader consultant , but if you are looking for the best in-house operators, you’ve come to the right place.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

SmartKarrot

DECEMBER 2, 2020

Aside from this, she was noted as one of the 7th most influential women to follow in 2018 by Gainsight. Currently, she also serves as an executive member in the CXPA (Customer Experience Professionals Association). Maria Martinez, Executive Vice President, and Chief Customer Experience Officer, Cisco.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

ChurnZero

JANUARY 4, 2019

The connection between Customer Success and increasing sustainable proven value for both customers and company is not something that can safely be assumed or taken for granted.” – Mikael Blaisdell, Executive Director, The Customer Success Association. 3.) .” – Mikael Blaisdell, Executive Director, The Customer Success Association.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

DECEMBER 3, 2020

Provide regular updates to the Executive Leadership team on progress and execution of customer strategy. Plan and execute client engagements and act as client escalated point-of-contact for account-related issues and concerns. Serve as a member of the States Title Senior Leadership Team informing the overall company strategy.

Enterprise 10

Enterprise Technical Support Accountability Coaching 10

SmartKarrot

JANUARY 5, 2021

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21