24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

24-7 InTouch

OCTOBER 12, 2023

INTOUCHCX ANNOUNCES EXPANSION INTO EGYPT WINNIPEG, MB – OCTOBER 12, 2023 – IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. This is the second global footprint expansion for IntouchCX in 2023.

Finance 64

Finance Education Marketing Technology 64

24-7 InTouch

JANUARY 9, 2024

CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Technology 64

Technology Personalization Customer Experience Management 64

CSM Magazine

MARCH 13, 2024

Whether it’s sending personalized emails, offering customized solutions, or providing proactive support, the little things you do to personalize the experience can make a big difference in how your brand is perceived. Customers are more likely to stick with a brand that takes the time to understand and cater to their individual needs.

Management 52

Management Upselling Marketing Sales 52

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Why is Customer Expansion Important for SaaS Businesses? Clarity is key.

Management 98

Management Upselling SaaS Education 98

Acquire BPO

DECEMBER 19, 2023

Acquire BPO’s commitment to cultural intelligence is underscored by their tailored approach to crafting logistics IT solutions. Their solutions are as unique as the markets they operate in, reflecting an understanding that cultural intelligence shapes strategy and technology integration.

outsourcing 52

outsourcing Marketing Technology 52

AWS Machine Learning

NOVEMBER 27, 2023

We are excited to announce the expansion of this portfolio with three new instances featuring the latest NVIDIA GPUs: Amazon EC2 P5e instances powered by NVIDIA H200 GPUs, Amazon EC2 G6 instances featuring NVIDIA L4 GPUs, and Amazon EC2 G6e instances powered by NVIDIA L40S GPUs.

Enterprise 103

Enterprise Technology Personalization Management 103

24-7 InTouch

FEBRUARY 14, 2023

WINNIPEG, MB – FEBRUARY 15, 2023 – IntouchCX, a leading global customer experience and technology company, has announced its expansion into Malaysia. We strongly believe this expansion will foster positive ties amongst us, resulting in overall growth for IntouchCX in APAC and Globally.”

outsourcing 52

outsourcing Government Marketing Technology 52

ChurnZero

JULY 22, 2021

By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. In this article, we cover the top considerations for identifying that best fit, as well as examples of expansion scenarios for applying the rules. Circle of influence.

Sales 98

Sales Upselling Enterprise SaaS 98

aircall

JUNE 27, 2022

Key success factors include: strengthened partnerships, global expansion, acceleration towards mid-market customers, and investing in R&D. This is a strong indication of the worldwide demand for technology solutions. Large customers contributed the most to this acceleration with a +107% YoY growth of this segment.

call center software 105

call center software Call Center Metrics Marketing 105

Comm100

MARCH 14, 2024

Scaling customer interactions: One of the standout chatbot pros is the capacity to handle an expansive volume of interactions simultaneously. This scalability makes them a cost-effective solution for managing large-scale customer service operations without compromising quality or efficiency.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

ClientSuccess

FEBRUARY 8, 2023

Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship. If the right collaboration is fostered , the CSM should be the best expansion lead gen source for the AE, surfacing many opportunities from her assigned customer base.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Magazine

DECEMBER 19, 2023

Their creative team of professionals can help you with successful business expansion. Make sure you write down all your business expansion goals and then write a step-by-step plan to achieve them. Diversify your product or service offerings When it comes to business expansion, people always focus on expanding it geographically.

Advertising 52

Advertising Analytics Marketing Big data 52

CSM Magazine

NOVEMBER 30, 2023

With the expansion of global markets and the increasing need for efficient, cost-effective shipping solutions, small businesses are seeking options that can help them compete effectively in the global marketplace. The year 2024 marks a significant era for small businesses, especially in terms of logistics and shipping.

Transportation 52

Transportation Enterprise Marketing Technology 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Inbenta

SEPTEMBER 30, 2023

The additions to Inbenta’s executive team aims to support Inbenta’s expansion in the North American market; further innovate its products and services; and increase Inbenta’s brand awareness to key sectors. Inbenta is actively working with companies across industries to fine-tune its solutions for both the corporate and end-user.

Banking 52

Banking B2B Enterprise SaaS 52

CSM Practice

MAY 28, 2020

Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Bonuses can be used to align Customer Success Manager and their teams with important company objectives and KPIs such as NPS, retention, expansion, and training. Number of advocates.

Best practices 126

Best practices Management SaaS Metrics 126

Transparent BPO

OCTOBER 13, 2020

FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital.

outsourcing 118

outsourcing Contact Center Customer Experience 118

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

IdeasUnlimited

JANUARY 16, 2024

BPO’s Global Expansion One of the most pivotal shifts in BPO was the concept of offshore outsourcing. As companies sought cost-effective solutions, they began to look beyond their borders. Major players emerged, demonstrating the industry’s potential and opening doors for further growth.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technology 59

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. International expansion is a key focus area and we decided that the Netherlands was the best choice for us and our customers for our European headquarters. ChurnZero Inc. About ChurnZero.

Sales 98

Sales Customer Support Personalization Customer Experience 98

CSM Magazine

MAY 3, 2023

Nicolai Ginge, Country Manager for Sabio Denmark Sabio Group has strengthened its commitment to the European Nordics following its expansion into the region earlier this year. At Sopra, Nicolai spent more than 15 years in a variety of roles including Head of Customer Service Management, Head of Solutions and Principal Consulting Manager.

Consulting 52

Consulting Consulting CRM Analytics 52

24-7 InTouch

NOVEMBER 10, 2023

By partnering with IntouchCX and implementing the innovative Mosaic Languages solution, the brand achieved remarkable results, reducing operating costs by 51%, improving response times by 52%, and elevating customer satisfaction from 65.2% to an impressive 91.3%.

CRM 52

CRM Customer Support Technology Customer Service 52

Outsource Consultants

JANUARY 24, 2024

This expansion ensures a wider talent pool while maintaining high service standards. Finding cost-effective solutions in the nearshore will require a strategic approach. Asia: Navigating Saturation and Rising Costs Asia, the traditional BPO powerhouse, faces challenges like market saturation and rising labor costs.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

ConvergeOne

MAY 10, 2022

is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases. Following a critical event, Urias felt it was time to implement a disaster recovery solution that leveraged the cloud. Rinchem Company, Inc.

Management 92

Management 92

CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations. Said David Kreiss, President & CEO of KM 2 Solutions. About KM² Solutions. Since its inception in St.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

ClearAction

JULY 20, 2023

Aside from wonderful capabilities, efficiencies, and solutions offered by customer success technology, usually : Tech is the first major decision of new leaders in CX, CS, and Marketing. Overwhelm, frustration, or expansion among tech buyers creates consulting gigs. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Consulting Consulting B2B 62

CSM Practice

FEBRUARY 24, 2020

Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. The goal is to help your customers realize their full potential by giving them the right solutions and guidance to succeed.

B2B 62

B2B Enterprise Best practices Upselling 62

JustCall

OCTOBER 25, 2023

In this guide, we will explore the issues contact centers face when streamlining call tracking expansion and look at possible solutions for the same. Most call-tracking solutions allow you to add tailored filters to track and evaluate the metrics that are central to your organization’s success.

Interactive Voice Response 52

Interactive Voice Response Contact Center First call resolution Metrics 52

Totango

NOVEMBER 15, 2023

We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. What our customers are saying With a trScore of 8.1

Enterprise 112

Enterprise Best practices Feedback Education 112

Interactions

JUNE 8, 2023

The Interactions’ survey conducted in March 2023, titled “CX and the Consumer: Pitfalls and Possibilities,” involving 1,000 US consumers, demonstrates how exceptional customer service can be utilized as a potent instrument for cultivating long-lasting connections with customers, leading to enhanced loyalty and business expansion.

Customer Service 62

Customer Service Customer centricity Surveys Technology 62

CSM Magazine

OCTOBER 18, 2023

Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback. The company’s AI Coach platform now supports 79 languages, the most options in the industry.

Coaching 59

Coaching Feedback Telecommunications First call resolution 59

Satrix Solutions

NOVEMBER 2, 2020

Venture capital and private equity firms are particularly interested in expansion revenue as a means of growth and are paying close attention to a company’s Net Negative Churn rate as an important indicator of happy customers which lend to increased revenue predictability. Why do you think it’s so important to investors?

Upselling 78

Upselling Metrics B2B Sales 78

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Encoded fitted our requirements perfectly.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

CSM Practice

JANUARY 13, 2021

Overwhelmed CSMs managing renewals, health, and expansion. It is an indication of how much value your customers are deriving from your solution. Sales, adoption, expansion, and renewal all start with the customer. If possible, configure your proven solution to meet each customer’s unique goals. Expansion Manager.

SaaS 98

SaaS Customer centricity Accountability Education 98

SmartAction

OCTOBER 2, 2023

With a remarkable track record of building innovative marketing strategies and driving business expansion, she is well-positioned to elevate SmartAction’s brand and market presence. This aligns perfectly with SmartAction’s mission to provide cutting-edge solutions that redefine the customer journey.

Marketing 74

Marketing Virtual Agent Customer centricity Sales 74