AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Solution overview The following diagram illustrates the solution architecture. Save your configuration.

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Chatbots APIs Self service Contact Center 92

CSM Magazine

APRIL 26, 2024

Best of Both Worlds Craig Murray, Regional VP of Service Cloud at Salesforce, explained that Salesforce and Genesys have a long history of working together, driven by the needs of their shared clients. The joint solution saves time and resources, allowing organisations to focus on what matters most: their customers.

CRM 52

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Hodusoft

MARCH 22, 2024

When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data. The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance.

Enterprise 52

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AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 108

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AWS Machine Learning

SEPTEMBER 12, 2023

This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. Deploy the solution To get started, launch the following CloudFormation template to create a Lambda function, two CloudWatch log groups, and IAM role.

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AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Stream ecommerce website events to a CDP. VistaPrint uses Twilio Segment as their CDP.

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Personalization Engineering APIs Advertising 92

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

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Telecommunications Engineering Chatbots CRM 101

AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. EventBridge monitors status change events to automatically take actions with simple rules.

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AWS Machine Learning

MARCH 10, 2023

We show how you can apply this approach to various data streaming and event-driven architectures, depending on the desired outcome and actions to take to prevent fraud (such as alert the user about the fraud or flag the transaction for additional review). The following diagram illustrates the solution architecture.

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TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers.

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AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Headquartered in Las Vegas, Light & Wonder, Inc.

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Automotive Engineering Metrics Finance 82

AWS Machine Learning

NOVEMBER 28, 2023

At Amazon, we have launched multiple generative AI services, such as Amazon Bedrock and Amazon CodeWhisperer , and have made a range of highly capable generative models available through Amazon SageMaker JumpStart. An important next step of the AI system risk assessment is to identify potentially harmful events associated with the use case.

industry standards 107

industry standards Engineering Enterprise Government 107

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. This prompts an AWS Lambda function to initiate Amazon Textract.

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CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

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outsourcing Engineering CRM Technology 52

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

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TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. Getting there will require a broader perspective on service. Getting there will require a broader perspective on service. Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons.

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Chatbots Customer Service Wait times APIs 202

AWS Machine Learning

AUGUST 3, 2023

Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image.

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AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. The education initiative in partnership with AWS was comprised of four phases.

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Engineering Education Transportation Enterprise 84

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. You can use AWS services like AWS CodePipeline and AWS CodeBuild to build, test, and deploy your Amazon Lex bot automatically.

Management 83

Management Construction APIs Chatbots 83

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

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Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Telecommunications 52

Telecommunications Analytics Customer centricity CRM 52

Hodusoft

JANUARY 16, 2024

HoduSoft at 31st Convergence India Expo: Showcasing Next-Gen Communication Solutions The 31st Convergence India Expo is just around the corner, and HoduSoft is all set to make an impactful presence at this event. All the solutions offered by HoduSoft are designed to align with the evolving needs of modern businesses.

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Interactive Voice Response Contact center software contact center solutions Contact Center 52

AWS Machine Learning

APRIL 17, 2023

Another option is to use an unsupervised anomaly detection model to monitor and surface unusual behavior among customer events. The challenge with this approach is that not all fraud events are anomalies, and not all anomalies are indeed fraud. Therefore, you can expect higher false positive rates.

APIs 71

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AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

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Best practices Metrics Feedback Enterprise 83

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved.

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Entertainment Finance Consulting Consulting 52

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. The Forecasting Challenge When it comes to forecasting, it’s challenging to plan for the unexpected.

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Management Gamification Contact Center Consulting 62

Working Solutions

FEBRUARY 2, 2024

Industry leaders from across the globe gathered in Austin for Customer Contact Week to share critical insights on the evolving landscape of customer service. Working Solutions, known for its commitment to innovation and excellence in customer care, was proud to be one of the sponsors.

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Customer Care Customer Service 52

Hodusoft

MARCH 22, 2022

The event is one of the world’s premier customer engagement and business intelligence events. The event took place in Las Vegas Convention Center on 16th & 17th March this year. “It The event saw participation from across the world with over 300 industry-leading speakers, 3,000 attendees, and 200 suppliers.

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VirtualPBX

FEBRUARY 23, 2024

One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. While this move presents opportunities for innovation and cost-efficiency, it also introduces challenges for businesses accustomed to the reliability and stability offered by traditional phone services.

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Telecommunications Government Technology Consulting 98

AWS Machine Learning

JUNE 8, 2023

Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume of inquiries outpaces the human resources employed to address them. The QnABot is an open-source AWS solution to provide a user interface to Amazon Lex bots.

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APIs Chatbots Analytics Contact Center 73

Hodusoft

AUGUST 21, 2023

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Effective communication solutions are the cornerstone of success for businesses across various industries.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

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Metrics Big data Analytics Engineering 110

Hodusoft

SEPTEMBER 18, 2023

HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

AWS Machine Learning

OCTOBER 10, 2022

In this post, we present a solution that combines rich mobile device intelligence with customized machine learning (ML) modeling to help you catch fraudsters who exploit mobile apps. This solution rides on a larger global wave of anti-fraud efforts, which experts forecast to grow to USD $62.70 billion by 2028. GD device intelligence.

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APIs Accountability Metrics Government 69

AWS Machine Learning

SEPTEMBER 23, 2022

In this post, we demonstrate a solution using Amazon Rekognition Custom Labels along with motion sensor camera traps to automate this process to recognize engendered species and study them. Solution overview. The following diagram illustrates the architecture of the solution. For this post, we train on images of rhinoceros.

APIs 85

APIs Metrics Management Analytics 85

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

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Marketing Advertising Gamification Transportation 52

Toister Performance Solutions

DECEMBER 22, 2022

Imagine you had a customer service crystal ball. This crystal ball could magically predict service failures. There was rain in the forecast for Monday, and Paul wanted to give me the option of rescheduling the service. What service failures can your experience help predict? This helped avoid a lot of disappointments!

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Transportation Construction Sales Customer Experience 101