solutions digital-experience 
Alorica
JULY 20, 2021
a global leader in customer experience solutions, announced today the appointment of Michael Moore as Senior Vice President, Customer Experience (CX) and Digital Solutions. IRVINE, Calif., July 20, 2021—Alorica Inc.,
ShepHyken
FEBRUARY 12, 2024
What are the challenges in finding the right balance between technology and human support in customer experiences? How can AI be used to personalize and contextualize customer experiences in contact centers? When creating a positive customer experience, understanding the value of personalization and empathy is crucial.
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ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. My Comment: Customer Experience (CX) doesn’t have to be complicated.
ShepHyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
ShepHyken
NOVEMBER 17, 2021
Assuming that every other airline has these self-service digital options, what if one didn’t? If it means using digital to achieve easier, faster, and more convenient, then customers will use a digital channel. The point is, you can’t fight digital. . Easy is better, therefore, in many instances, digital is better. .
ShepHyken
DECEMBER 19, 2023
She was digitally “hand-held” through the process, which included the chatbot. A Seamless Omni-Channel Experience – The definition of an omni-channel experience is a continuous conversation moving from one form of communication to the next. This is a perfect example of the modern customer support experience.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Speaker: Cognigy and CCT
But what about other digital channels? Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points. December 9th at 11 AM PST, 2 PM EST, 7 PM GMT.
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CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Attention government agencies and BPO partners! Plus, we are a Minority Owned Business (MBE).
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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