solutions digital-content qa-testing-and-accessibility 
AWS Machine Learning
FEBRUARY 29, 2024
Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Lindsey Havens.
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NobelBiz
MARCH 19, 2024
These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time. Table of Contents What is a Call Center Dashboard? With leading solutions, users can define alerts based on queue dynamics, user performance, conversation patterns, and agent presence.
Callminer
FEBRUARY 21, 2018
To help you avoid common mistakes in this process, we scoured the web for expert insights and reached out to a panel of call center and QA professionals, asking them to weigh in on this question: “What’s the number one mistake call centers make when it comes to comparing & purchasing call center monitoring software?”. Rob Boirun.
Aspect
FEBRUARY 13, 2018
The Lidl digital marketing director and his team had already looked at a variety of vendors and were ready to make a selection, but they were still open to listening to us. I was the first to test out Lidl’s new AI-powered wine expert chatbot – it was scarily good too [link]. Imogen Blake (@ImogenGBlake) January 31, 2018.
Balto
SEPTEMBER 12, 2023
With increased adoption of digital channels, competition from fintech services, and evolving customer expectations, the financial services industry has changed forever. The truth is, in today’s digital age, customers expect you to provide them with personalized services and a smooth, omnichannel experience.
AWS Machine Learning
MARCH 28, 2024
However, when building generative AI applications, you can use an alternative solution that allows for the dynamic incorporation of external knowledge and allows you to control the information used for generation without the need to fine-tune your existing foundational model.
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