ChurnZero

DECEMBER 28, 2021

Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Net Revenue Retention vs. Gross Revenue Retention: Explained. All thanks to various trends from the late-’90s to mid-2000s coming back into style. And to reintroduce Beanie Babies as a form of (social) currency?

Finance 52

Finance SaaS Accountability Metrics 52

Amity

DECEMBER 9, 2016

While wading through this endless sea of content, I’ve recently read a few amazing articles that speak about how to market to your current customers in order to increase retention and help them continuously succeed—and it got me thinking: What if we took a look in the other direction? Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

JustCall

MARCH 9, 2023

Using advanced technology solutions can make all the difference here. Finding an effective conversation intelligence platform that can support you in this quest can be quite challenging. That’s exactly what this guide can help you with. In other words, it is used to extract usable details from large amounts of data.

Coaching 52

Coaching Sales Chatbots Analytics 52

AWS Machine Learning

AUGUST 15, 2023

Digital assets are vital visual representations of products, services, culture, and brand identity for businesses in an increasingly digital world. According to a study, by 2021, videos already make up 81% of all consumer internet traffic. This is time consuming and requires a lot of manual effort.

Chatbots 73

Chatbots Enterprise Accountability Best practices 73

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. of companies. omnichannel.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ProProfs Blog

AUGUST 8, 2019

Table of contents [ Hide ]. So, if you are a newbie and feel that you may not match up to the existing brands, think again! You can learn a lot from someone’s failures and successes. But you need to know that good customer service stories aren’t made in a day or two. And, how’s it done? the best technology to reach customers before they do.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Vonage

MARCH 9, 2016

We all know that the digital age has handed the reins of power to the customer. The shift we have seen in recent years has forced businesses to change their approach, to get creative with their products and focus on delivering an entire ‘experience’ rather than just a product. Many of our customers are asking us this question.

Feedback 69

Feedback Sales Customer retention Consulting 69

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. What makes some Chatbots so good at solving issues, and others so hopeless? What is a Chatbot Decision Tree?

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. What makes some Chatbots so good at solving issues, and others so hopeless? What is a Chatbot Decision Tree?

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40

Comm100

FEBRUARY 6, 2018

Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Before purchasing your customer engagement software solution, make sure that it is compatible with your company’s main operating system (Windows, Mac OS, Linux, etc).

CRM 41

CRM Enterprise SaaS Marketing 41

Comm100

MARCH 16, 2018

Both companies offer a product that fills the same need and send the letters on the same day of the week. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Why does the customer consider one and chuck the other? Present Your Product. Make Your Offer. 5678 Berry Drive.

B2C 41

B2C Sales Scripts Personalization 41

AWS Machine Learning

NOVEMBER 30, 2023

And global services and solutions providers like Accenture are reaping the benefits of customized generative AI applications as they empower their in-house developers with Amazon CodeWhisperer. We believe generative AI has the potential over time to transform virtually every customer experience we know.

APIs 125

APIs Enterprise Best practices Technology 125