Humach

MARCH 12, 2024

March is Women’s History Month, a time to celebrate and honor the awesome things women have accomplished throughout history and recognize their contributions in Customer Experience. In the ever-evolving landscape of technology-driven customer service solutions, one powerful yet sometimes overlooked force stands out: the influence of women.

Customer Service 64

Customer Service Technology Customer Experience 64

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. New research shows that paradoxically, by changing the way companies target customers, loyalty programs can sometimes reduce price competition. The research also points to solutions. Connect with Shep on LinkedIn.

Customer Service 179

Customer Service B2C B2B Customer Experience 179

ShepHyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. What is Automated Customer Service? .

Customer Service 391

Customer Service Chatbots Interactive Voice Response Customer Support 391

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

ShepHyken

MARCH 10, 2023

She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Customer Service 293

Customer Service Employee engagement Customer Support Management 293

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!”

Customer Service 190

Customer Service Airlines Self service Customer Experience 190

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Discover the key factors to consider when selecting VoIP services for your contact center in our comprehensive article – a must-read for ensuring top-notch communication solutions!

voip 105

voip Interactive Voice Response Contact Center Call Center 105

CSM Magazine

APRIL 25, 2022

Managing a customer service team takes dedication, hard work, and the right skill set. If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. Mental Health Training. Mental Health Training.

Customer Service 97

Customer Service Management Coaching Healthcare 97

ShepHyken

MARCH 6, 2019

The customer service agent was happy to accommodate my request. She was a model customer service agent; friendly and helpful. How many times do we find a solution to a problem and stop considering other options, potentially missing a better solution? Then I started to think. Follow on Twitter: @Hyken.

Airlines 277

Airlines Coaching Customer Service Customer Experience 277

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. Use the C.A.R.E.S.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Steve DiGioia

APRIL 17, 2023

What Happens When You Don’t Have a Solution? He says, “Why don’t you come to me with solutions?” I have an easy solution. Address the Argument the Right Way The post Why Don’t You Come to Me with Solutions Instead? appeared first on Steve DiGioia Customer Service Blog. Equipment or product shortages?

Morale 147

Morale Sales Personalization Management 147

Helpware

DECEMBER 19, 2023

Even if your product is the best in the world, but your customer support team is not ready to convey its value and great attitude to consumers–all the efforts are meaningless. Bad customer service experiences can significantly damage a company's reputation and success.

Customer Service 64

Customer Service Customer Support 64

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like.

Sales 142

Sales Customer Service CRM Marketing 142

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. The key to reaching this powerful demographic is by understanding that technology is central to their being.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken.

Technology 229

Technology Customer Service Management CRM 229

ShepHyken

DECEMBER 25, 2020

From customized automobiles to personalized phones to technology that adapts itself according to our choices, personalization seems to be the name of the game. Customer service executives across the globe agree that customizable solutions are truly the future. So why is customization so difficult to incorporate?

Personalization 190

Personalization Banking Self service Technology 190

Toister Performance Solutions

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants.

Customer Service 105

Customer Service Feedback Customer emotions Management 105

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Customer service: The current challenges Traditional customer service procedures face many limitations, with human employees often subjected to stressful experiences daily.

Customer Service 84

Customer Service Chatbots Analytics Big data 84

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction. Getting there will require a broader perspective on service. Deploying this AI will require more than simply upgrading a chatbot.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

CSM Magazine

AUGUST 3, 2022

ITS has today announced the release of evalyou8, their latest software solution designed to capture customer feedback on the service they have received. The customer is then presented with three emoji style icons which represent the feeling they may have towards the service they have received. About ITS Group.

Feedback 59

Feedback Customer Service Technical Support outsourcing 59

Working Solutions

OCTOBER 11, 2023

At Working Solutions, we take pride in being the best customer service outsourcing partner that ensures your client satisfaction. We’re dedicated to providing reliable customer service outsourcing solutions you can depend on, collaborate with, and experience growth alongside.

outsourcing 52

outsourcing Customer Service Call Center 52

Global Response

NOVEMBER 21, 2023

The solution? Healthcare BPO providers deliver high-quality, high-touch customer service—and more—to support internal teams and improve empathy, accuracy, security and satisfaction of your call center, while providing necessary support to your internal teams. Is a Healthcare BPO Solution Right for You?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

Customer Support 52

Customer Support Analytics Upselling CRM 52

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service 98

Customer Service Chatbots Technology Sales 98

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed.

Customer Service 59

Customer Service Scripts Banking Analytics 59

DMG Consulting

SEPTEMBER 4, 2020

Question: I’ve heard a lot about digital customer service solutions. Answer: Digital customer service (DCS) consists of more than adding digital servicing channels to contact centers, which has slowly been happening for years. It’s a totally different mindset from traditional customer service.

Customer Service 77

Customer Service First call resolution Contact Center Customer Experience 77

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored.

Customer Service 85

Customer Service Self service Customer Care Surveys 85