DMG Consulting

NOVEMBER 1, 2022

It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. Knowledge management solutions are an always-on source of help for agents when they need it and can’t turn to a colleague.

Management 48

Management Self service Enterprise Virtual Agent 48

AWS Machine Learning

APRIL 12, 2023

Globally, many organizations have critical business data dispersed among various content repositories, making it difficult to access this information in a streamlined and cohesive manner. Amazon Kendra is an intelligent enterprise search service that allows users to search across different content repositories.

Enterprise 88

Enterprise APIs Engineering Management 88

AWS Machine Learning

APRIL 25, 2023

For any organization, emails contain a wealth of information, which could be within the subject of an email, the message content, or even email attachments. Solution overview A data source is a data repository or location that Amazon Kendra connects to and indexes your documents or content.

APIs 65

APIs Accountability Management Technology 65

CX Accelerator

MARCH 9, 2020

Author: Erica Marois Have you ever found yourself in a situation where you didn’t feel like you belonged? I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. Perhaps you’ve felt this way in a work setting. Who can relate?

Advertising 182

Advertising Contact Center Management Customer Experience 182

CX Accelerator

MARCH 9, 2020

Author: Erica Marois Have you ever found yourself in a situation where you didn’t feel like you belonged? I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. Perhaps you’ve felt this way in a work setting. Who can relate?

Advertising 182

Advertising Contact Center Management Customer Experience 182

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

MAY 5, 2023

In this post, we discuss a machine learning (ML) solution for complex image searches using Amazon Kendra and Amazon Rekognition. For example, if users want to find an architecture solution for the use case of customer verification, they will typically use a search query similar to “Architecture diagrams for customer verification.”

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

APRIL 4, 2023

Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. Follow the instructions in the repository to deploy the solution.

Consulting 69

Consulting Consulting Accountability Enterprise 69

JivoChat

APRIL 26, 2022

This type of software has been more and more used by multiple companies, of different sizes, to optimize work when it comes to maintaining their websites always updated and with fresh content. . If you are looking for a solution to help you manage your website, automate tasks, enhance its performance and analyze results.

Management 75

Management Analytics Engineering CRM 75

AWS Machine Learning

OCTOBER 26, 2022

Amazon SageMaker , Amazon’s fully managed ML service, contains its own model monitoring feature. Overview of solution. The project also contains a solution to perform inference data capture for the model predictions. In this solution, we send the input and the answer from the model to the extension.

APIs 104

APIs Accountability Technology Enterprise 104

AWS Machine Learning

FEBRUARY 13, 2023

The creation of a scalable and hassle-free data science environment is key. The creation of a scalable and hassle-free data science environment is key. According to Accenture , companies that manage to efficiently scale AI and ML can achieve nearly triple the return on their investments.

Scripts 74

Scripts Best practices Transportation Construction 74

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. While organizations are looking to use the power of these FMs, they also want the FM-based solutions to be running in their own protected environments. For details, check out Creating an AWS account.

APIs 79

APIs Healthcare Accountability Engineering 79

DMG Consulting

SEPTEMBER 13, 2022

The knowledge management (KM) market is experiencing the most rapid adoption cycle in its history. The KM vendors are applying AI to enhance many aspects of their solutions, including the creation, curation, and oversight of content. Process is as Important as the KM Solution. KM Trends and Challenges.

Enterprise 48

Enterprise Contact Center Best practices Self service 48

TechSee

SEPTEMBER 9, 2020

They want to communicate on their preferred channels, receiving personalized content and proactive services. They understand that they’re often going to have to play a more active role in the resolution process, and they expect their property managers to provide ‘ contactless service ’ that’s aligned with their safety expectations.

Management 145

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AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. The following diagram illustrates the high-level solution architecture. We use TLS termination by installing a certificate to the NLB.

Scripts 74

Scripts Engineering Management Benchmark 74

Back Office Centers

DECEMBER 14, 2023

Expertly managed back office outsourcing services enable corporate entities to drastically reduce their operating expenses, turn the back office into a true profit centre, and enjoy higher productivity and cost savings. Let’s examine some of the main benefits that make back office outsourcing advantageous for businesses strategically.

outsourcing 57

outsourcing Finance Accountability Business Process Outsourcing 57

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. The UN is currently made up of 193 Member States and has evolved over the years to keep pace with a rapidly changing world.

APIs 69

APIs Construction Metrics Technology 69

Mindtouch

APRIL 5, 2019

This launch includes three new solutions: Capture Manager. Capture Manager for Service Cloud. The theme of the Spring ‘19 launch is twofold: content creation and identity and access management (IAM). Capture Manager. Highlights include: Enhanced authoring process. OpenID Connect Ready.

Best practices 48

Best practices Personalization Management 48

AWS Machine Learning

OCTOBER 17, 2022

Amazon SageMaker lets ML teams choose to work from fully managed, cloud-based environments within Amazon SageMaker Studio , SageMaker Notebook Instances , or from your local machine using local mode. In this post, we will also share a solution for hosting code-server on SageMaker. Solution overview.

Scripts 83

Scripts Engineering Management Accountability 83

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra reimagines search for your websites and applications so your employees and customers can easily find the content they are looking for, even when it’s scattered across multiple locations and content repositories within your organization. Images can often be searched using supplemented metadata such as keywords.

Enterprise 71

Enterprise Healthcare APIs Big data 71

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

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Metrics Analytics APIs Big data 90

AWS Machine Learning

JUNE 24, 2022

In this post, we explore how to use Amazon AppFlow , a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications like Veeva Vault to AWS. With a few clicks, you can easily set up a managed connection and choose the Veeva Vault documents and metadata to import.

APIs 72

APIs Healthcare SaaS Engineering 72

AWS Machine Learning

SEPTEMBER 23, 2022

In this post, we demonstrate a solution using Amazon Rekognition Custom Labels along with motion sensor camera traps to automate this process to recognize engendered species and study them. Solution overview. The following diagram illustrates the architecture of the solution.

APIs 85

APIs Metrics Management Analytics 85

CSM Magazine

AUGUST 25, 2021

Learn how a Knowledge Management system can help keep your customers satisfied. At times like these, a Knowledge Management system could prove to be a boon for organisations looking to revamp and revitalise their customer experience and boost customer satisfaction. The need for Knowledge Management.

Management 59

Management Abandon rate Average Handle Time Self service 59

Solvvy

SEPTEMBER 17, 2022

A modern knowledge base will allow you to share a variety of content. Industry-specific information or solutions. This allows users to ask questions, and the system can provide answers based on content from the knowledge base or connect them to that content so they can find answers. How-to instructions. Infographics.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

AWS Machine Learning

NOVEMBER 28, 2023

These services are designed to support our customers in unlocking the emerging capabilities of generative AI, including enhanced creativity, personalized and dynamic content creation, and innovative design. Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society.

industry standards 108

industry standards Engineering Enterprise Government 108

AWS Machine Learning

NOVEMBER 22, 2022

They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Solution overview.

APIs 70

APIs Enterprise Accountability industry standards 70

AWS Machine Learning

DECEMBER 13, 2023

Although the requirements of continuous integration and continuous delivery (CI/CD) pipelines can be unique and reflect each organization’s needs, scaling MLOps practices across teams can be simplified by using managed orchestrations and tools that can accelerate the development process and remove the undifferentiated heavy lifting.

Construction 99

Construction Accountability Engineering Personalization 99

AWS Machine Learning

AUGUST 30, 2022

With personalized content more likely to drive customer engagement, businesses continuously seek to provide tailored content based on their customer’s profile and behavior. However, it can be challenging to create an effective recommendation system due to complexities in model training, algorithm selection, and platform management.

Personalization 74

Personalization APIs Wait times Accountability 74

Mindtouch

JULY 19, 2017

In the era of the empowered and enabled consumer, the throne belongs to brands that deploy compelling content in the service of a strong customer experience.” – Augie Ray, Research Director for Customer Experience, Gartner. It goes without saying that the core of customer success is strong content.

Engineering 63

Engineering Feedback Customer Experience Management 63

AWS Machine Learning

APRIL 11, 2023

They also estimate the user’s age using facial analysis before allowing access to age-restricted content. Face Liveness overview Today, customers detect liveness using various solutions. We are excited to introduce Amazon Rekognition Face Liveness to help you easily and accurately deter fraud during face verification.

APIs 77

APIs Accountability Government Healthcare 77

Netomi

MARCH 2, 2022

Yet, many spend a large majority of their time combing through a cluttered market of content, as there is just so much out there. . Organizing content all in one place = productive and efficient employees, and satisfied customers. That is, just filling a knowledge base with content is not enough. Knowledge Bases: An Overview .

Self service 52

Self service Enterprise Chatbots Customer Support 52

AWS Machine Learning

JUNE 15, 2023

It is a challenging endeavor to have an online book that is continuously kept up to date, written by multiple authors, and available in multiple languages. In this post, we present a solution that D2L.ai In this post, we present a solution that D2L.ai Multiple translation sub-pipelines can be processed in parallel.

APIs 74

APIs Benchmark Best practices Engineering 74

DMG Consulting

JUNE 12, 2018

Question: We use a content management system for our internal documentation. Is that the same as knowledge management? Answer: Although similar in some respects, content management and knowledge management (KM) systems are different. Content management is used to create and organize enterprise information.

Management 48

Management Enterprise Best practices 48

Mindtouch

NOVEMBER 13, 2018

If an authoring tool has limitations, technical writers , knowledge managers—even our friends in customer service and support—will find them. What is an authoring tool? An authoring tool is any software that enables the creation and publication of content to the web. Related content linking.

Best practices 48

Best practices Management Customer Support Feedback 48

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. Flywheel creates a data lake (in Amazon S3) in your account where all the training and test data for all versions of the model are managed and stored.

APIs 68

APIs Metrics Accountability Scripts 68

AWS Machine Learning

MARCH 2, 2023

Using Amazon Kendra connectors enables you to synchronize data from multiple content repositories with your Amazon Kendra index. The post also demonstrates how to configure your connector for Amazon S3 and configure how your index syncs with your data source when your data source content changes.

Enterprise 86

Enterprise Engineering Accountability Best practices 86