CX Accelerator

NOVEMBER 26, 2019

Earlier this week, community member Sheri Kendall shared this fantastic article with me. we wanted to pause and give thanks for you--the CX Accelerator community--and celebrate a few of the many exciting things we’ve achieved together this year. Aside from team milestones, many members of this community made career moves this year.

Airlines 182

Airlines Contact Center Education Service level 182

CX Accelerator

NOVEMBER 26, 2019

Earlier this week, community member Sheri Kendall shared this fantastic article with me. we wanted to pause and give thanks for you--the CX Accelerator community--and celebrate a few of the many exciting things we’ve achieved together this year. Aside from team milestones, many members of this community made career moves this year.

Airlines 182

Airlines Contact Center Education Service level 182

CSM Magazine

APRIL 23, 2024

Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information. Another notable advantage of an intranet is its role in enhancing communication.

Enterprise 52

Enterprise Management 52

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Enterprise 113

Enterprise Education Best practices Customer retention 113

ShepHyken

APRIL 19, 2021

(Sharpen) Here are 10 statistics to inspire your customer service training, along with actionable tips to take back your time and put it toward high-value work, like coaching your team. Business 2 Community) This article focuses on how your organization’s content influences customer experience (CX) and employee experience (EX).

Customer Service 372

Customer Service Customer centricity Coaching Marketing 372

IdeasUnlimited

MARCH 28, 2024

This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector. The Houston Award Program annually celebrates local businesses that demonstrate significant achievements in their respective fields.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

CCNG

DECEMBER 16, 2020

Customers need access to service and companies now realize that many of the existing solutions are not prepared for these types of events. Lastly building Agent (and Employee) communities is hard - Engagement is hard in the best of circumstances but with evolving work situations (hybrid, home/remote, office) – it takes effort and planning.

Contact Center 195

Contact Center CCNG Self service Interactive Voice Response 195

CCNG

NOVEMBER 9, 2022

The warp-speed migration to work-from-home complicated things further—IT and operations management continue to augment processes and technologies to support an evolving landscape of remote and hybrid teams. Technology and data abound in contact centers but often aren't leveraged to their full extent. A human sanctuary.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

C3Centricity

APRIL 23, 2024

By creating valuable content that resonates with their target audience, brands can foster engagement, build community, and drive conversions without hefty ad spending. Budget constraints can actually serve as a catalyst for creativity and innovation within the marketing team.

Marketing 90

Marketing Advertising B2B Analytics 90

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Self service 52

Self service Chatbots Best practices Customer Support 52

ShepHyken

NOVEMBER 12, 2021

Combined, they create the framework for everything else in the business, especially customer service, because they guide the behavior of each person on the team – but they can only do so when they are clearly defined and communicated consistently.? . For us, that means our team members have to be able to meet people where they are.

Customer Service 251

Customer Service Personalization Customer Experience 251

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently.

Customer Support 52

Customer Support Technology Analytics Feedback 52

ShepHyken

JANUARY 18, 2021

This article has some different ideas that are worth discussing with your team. Userlane) A brief comparison between two customer self-service solutions for B2B businesses in terms of the functional and emotional experience they provide and their cost-saving potential. My Comment: Add five more ideas to the list of trends.

Customer Service 311

Customer Service B2B Journey mapping Chatbots 311

ShepHyken

OCTOBER 6, 2023

This week, we feature an article by Claron Kinny, Content Specialist at Beaconstac , the one-stop solution for all things QR. Fostering Customer Engagement and Advocacy Social media and online communities play a significant role in building customer loyalty. Enable remote teams with mobile apps. month), Business plan ($739.7/month),

CRM 151

CRM Analytics Feedback Sales 151

24-7 InTouch

JANUARY 9, 2024

CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Technology 64

Technology Personalization Customer Experience Management 64

Steve DiGioia

MAY 17, 2021

It was about finding solutions for a customer and finding their pain points ”. P resent a solution for the customer to take home today. C ommunication – Clearly communicate the process and set expectations. R esponsiveness – Don’t make the customer wait for your communication or a solution.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

TeamSupport

APRIL 12, 2024

They can also access a Community Forum to exchange this information and share insights. Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies. By deflecting tickets, manufacturing companies can focus on efficiency and reduce the workload on their busy teams. “I

Self service 52

Self service Customer Support Technology Metrics 52

ShepHyken

APRIL 14, 2023

Let’s explore the key factors that are necessary to improve agent experiences and create a satisfying flexible work environment that motivates agents as well as creates a sense of community: The Growing Challenge of Agent Engagement and Retention Almost half of customer contact agents report not feeling satisfied in their current positions.

Contact Center 161

Contact Center Management Customer Service Personalization 161

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. Blue Ocean thanks the Stevie organization for this honor and for recognizing the mission-critical work of our team. “We

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Deliver in-app guidance and content aimed at prioritizing user adoption. Customer health.

B2B 91

B2B CRM Enterprise Upselling 91

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Best practices 115

Best practices SaaS B2B Marketing 115

CSM Magazine

JANUARY 24, 2024

As part of this process, web development specialists analyze business needs and determine the best technological solutions. Their team of specialists provides high-quality advice based on innovation and the latest web development trends. This community acts as a vital resource for support and sharing of experiences.

Engineering 52

Engineering Consulting Consulting Enterprise 52

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Self service 40

Self service Chatbots Best practices Customer Support 40

Integrity Solutions

OCTOBER 23, 2023

“That’s why community’s important.” ” Once she found community, she went from liking her job to loving it. By the same token, do you like and truly believe in the solutions you’re representing and the problems you’re solving? You can start solutioning early on and reduce the sales cycle.

Sales 114

Sales Coaching Education Feedback 114

Playvox

JANUARY 30, 2024

Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. It can even be as simple as creating leaderboards to showcase your highest-performing team members. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

TeamSupport

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues.

Self service 52

Self service Analytics CRM Customer Support 52

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Kate champions digital innovations that create the best customer experience and solutions. She is responsible for customer help and support journeys, internal application portfolios, and on-site searches.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Totango

AUGUST 8, 2021

In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations. Offer Relevant Communications. Build a Customer Community.

SaaS 118

SaaS Best practices Metrics Enterprise 118

CSM Magazine

FEBRUARY 6, 2024

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

Customer Service 98

Customer Service Chatbots Technology Sales 98

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Management 52

Management Entertainment Consulting Consulting 52

Cisco - Contact Center

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry. Contact Center/Ap Development/Unified Communications Readiness.

Banking 145

Banking Enterprise APIs Contact Center 145

Liveops

MARCH 11, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? Equip your team with the right technology. “We

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

ChurnZero

APRIL 18, 2024

Keeping the customer’s goals defined and prioritized – are your team and theirs still heading down the right path? If you’re launching a new support hub or online customer community, prep your customers ahead of time that you plan to “switch off” from traditional modes of contact. Ask this question a lot).

Journey mapping 52

Journey mapping SaaS Metrics Engineering 52

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. As Sabio expanded, we welcomed new teams through acquisitions, each bringing unique expertise and fresh perspectives. That level of passion and commitment to finding solutions is truly inspiring. How did we get here?

Enterprise 52

Enterprise Technology Customer Experience Management 52

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. ” About Sabio’s Community Days At the heart of Sabio’s ethos is the belief in community.

Customer Experience 59

Customer Experience Construction Best practices Technology 59