AWS Machine Learning

APRIL 3, 2024

Solution overview The solution provides an implementation for building a large language model (LLM) powered search engine prototype to retrieve and recommend products based on text or image queries. The solution design consists of two parts: data indexing and contextual search. You then display the top similar results.

Engineering 103

Engineering Accountability Education Metrics 103

SmartAction

FEBRUARY 20, 2024

Outbound Calling for Collections: Improve Recovery Rates Outbound calling for collections is another area where automation is making significant strides. Automated debt collections are being employed to contact customers regarding overdue payments and collections.

Banking 72

Banking Self service Virtual Agent APIs 72

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.

Self service 124

Self service APIs Upselling Contact Center 124

AWS Machine Learning

APRIL 18, 2024

Slack is also using Amazon SageMaker inference capabilities for advanced routing strategies to scale the solution to customers with optimal performance, latency, and throughput. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

AWS Machine Learning

APRIL 8, 2024

Solution overview In the following sections, we demonstrate how to prepare a dataset to use as a knowledge base, and then query with metadata filtering. In the Vector database section, take note of the collection ARN. Enter the collection ARN you saved in the search bar. Select the collection and chose Delete.

APIs 106

APIs Construction Chatbots Accountability 106

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Solution overview The following diagram illustrates the solution architecture.

Chatbots 96

Chatbots APIs Self service Contact Center 96

AWS Machine Learning

DECEMBER 5, 2023

One bottleneck in distributed training can be GPU communication handled by the NVIDIA Collective Communication Library (NCCL). Solution overview Traditional data parallel training involves replicating an entire model across multiple GPUs, with each model training on different shards of data from the dataset.

Benchmark 85

Benchmark Engineering Scripts Metrics 85

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. It starts with a document capture stage to securely collect and store scanned invoices and receipts. The following sections take you through the process of creating the solution. An AWS Cloud9 environment.

APIs 92

APIs Construction Analytics Enterprise 92

Global Response

MARCH 27, 2024

Big data analytics in call centers refers to collecting, processing, and analyzing large volumes of data. Data collection: This is obviously the first major component: collecting all the data. Data storage: Vast amounts of data are collected for big data analytics, which requires robust data storage solutions.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

AWS Machine Learning

FEBRUARY 13, 2024

Customers often lose the weight sticker and have to go back to the weighing counters to collect one again before proceeding with the checkout process. Solution overview We recommended that BigBasket rearchitect their existing FMCG product detection and classification solution using SageMaker to address these challenges.

Engineering 102

Engineering Gamification Scripts Big data 102

Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? If you’re only collecting VoC data through a feedback form, you’re missing out on valuable insight. How do you collect VoC data? There are as many ways to collect VoC data as there are types of data. If you’re collecting VoC input through different channels (and you should be!)

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

The Northridge Group

AUGUST 23, 2022

While Quality Monitoring solutions can help associates improve their performance, internal contact center monitoring efforts are often ineffective because contact center managers lack the time and resources to evaluate customer needs, associate performance, and opportunities to enhance customer experience. Data Collection and Mining.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

SmartAction

NOVEMBER 15, 2023

With the advent of the internet, AI, and technological advancements, it has transformed into a multifaceted solution that empowers customers to find answers and solutions on their own. They provide real-time assistance, understand natural language, and offer personalized solutions. Key Trends in Customer Self-Service 1.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Many companies are actively seeking solutions to enhance user experience using Amazon Personalize and generative AI. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Personalization 104

Personalization Customer Experience APIs Entertainment 104

VirtualPBX

AUGUST 29, 2023

The Learn Hub is a collection of strategy guides and industry playbooks that go beyond a simple technical guide outlining a feature – this collection gives a consultative approach with immediately actionable ways you can improve your business communications. Looking for Something Particular in the Learn Hub?

Consulting 98

Consulting Consulting Feedback 98

SmartAction

FEBRUARY 7, 2024

Data Collection and Analysis : AI systems in voice channels collect valuable customer data during interactions, providing dealerships with insights to improve service offerings and customer experience. Dealerships employing SmartAction’s Dealership agents are witnessing a transformative change.

Wait times 75

Wait times Technology Customer Service Personalization 75

Interactions

JANUARY 20, 2022

However, what brands need to understand is not what causes people to incur debt nor how much they owe, but truly that the simple act of collecting debt can be fraught with risks. Agents are the face of your company, and in the case of collections, they’re also often the face of the brand where the debt incurred.

Virtual Agent 125

Virtual Agent Government Surveys Technology 125

AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. The inference pipeline fetches the model approved for the target environment from Parameter Store.

APIs 101

APIs Construction Engineering Analytics 101

Interactions

JANUARY 20, 2022

However, what brands need to understand is not what causes people to incur debt nor how much they owe, but truly that the simple act of collecting debt can be fraught with risks. Agents are the face of your company, and in the case of collections, they’re also often the face of the brand where the debt incurred.

Virtual Agent 118

Virtual Agent Government Surveys Technology 118

NobelBiz

APRIL 8, 2024

NobelBiz OMNI+ is at the forefront of CCaaS solutions, offering a comprehensive suite of features, functionalities, and integrations tailored for diverse contact center needs. Rich Tehrani, CEO of TMC This achievement is a collective success, made possible by the trust and support of our clients and partners.

industry standards 52

industry standards Contact Center CRM Call Center 52

Zappix

DECEMBER 19, 2023

Text messages, emails, website connectivity, QR codes on printed material, letters mailed to debtors, and those calling your IVR itself all benefit from on-demand Zappix solutions. The post Digital Debt Collection Fact Sheet appeared first on Zappix.

Interactive Voice Response 52

Interactive Voice Response Analytics 52

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. And sometimes it can be just a lack of experience with financial planning.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

DECEMBER 9, 2022

We are well beyond the state of piloting this solution. This reduces the amount of time required to collect the data, because the agent doesn’t have to repeat the details to confirm that the payment information was correctly collected. What do Trustera current clients have to say? We see a tremendous benefit for agents.

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

Provana

OCTOBER 6, 2021

For the last few years, collection agencies have been using call center speech analytics to help reduce delinquencies, mitigate losses, and maximize their accounts receivable recovery. Having said that, only malleable speech analytics solutions that quickly evolve as per customer preferences lead to better collection yield.

Analytics 98

Analytics Construction Call Center Accountability 98

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

Contact Center 52

Contact Center Scripts Call Center Government 52

The Northridge Group

MARCH 14, 2023

By investing in modern data analytics solutions, to gain timely, actionable insights about business performance and the patient experience as a whole, they can use this information to better understand and address friction points, thereby boosting retention. According to 2021 data, 59%-70% of patients would rather self-schedule appointments.

Healthcare 142

Healthcare Technology Self service Analytics 142

Etech GS

OCTOBER 31, 2018

The crux of the issue is a lack of concrete data, which may be caused by limited resources to collect said data. To better offer what your clients want, you need a reliable, efficient way to monitor calls and collect data—which brings us to AI. AI and Data Collection. This isn’t necessarily a business’s fault.

Call Center 230

Call Center Customer Experience Banking Technology 230

OrecX

JANUARY 5, 2021

It's the new year, and it's time to ramp up your collection of customer insight from your recorded conversations in order to garner competitive intelligence, identify at-risk customers, uncover workflow issues, discover underperforming agents and detect possible compliance infractions. As the saying goes, garbage in garbage out.

Analytics 127

Analytics APIs Engineering CRM 127

Interactions

NOVEMBER 8, 2022

Now we’re thrilled to share that in the next 48 hours, we will share an incredible solution for the most vexing issue in the WFA world: protecting customers’ personal information. There’s nothing like this solution in the industry. . It works in real time to redact sensitive information. . That translates to more than 3.3M

Contact Center 116

Contact Center Analytics Engineering Personalization 116

CSM Magazine

FEBRUARY 6, 2024

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

Customer Service 98

Customer Service Chatbots Technology Sales 98

Concentrix

JUNE 10, 2021

Collect and act on digital feedback fast with our preconfigured solution. The post ConcentrixCX VOC Essentials for Digital appeared first on Concentrix.

Feedback 118

Feedback 118

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Transform the data to create Amazon Personalize training data.

Personalization 96

Personalization Engineering APIs Advertising 96

Call Design

MAY 28, 2023

FOR IMMEDIATE RELEASE SYDNEY, AUSTRALIA, 21 April 2023 – Call Design, a leading provider of workforce optimisation solutions, is pleased to announce its new status as Alvaria’s first and currently only GLOBAL Diamond Partner.

Coaching 78

Coaching Employee engagement Sales Management 78

Comm100

MARCH 14, 2024

This scalability makes them a cost-effective solution for managing large-scale customer service operations without compromising quality or efficiency. Data insights : The data collected by chatbots during interactions provides invaluable insights into customer behavior, preferences, and feedback.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Accountability 155

Accountability Feedback Sales Upselling 155

OrecX

MAY 17, 2022

Did you know that many call recording solutions charge a substantial fee to access your own recorded audio data? Once you pay for a solution to record your customer calls, you shouldn't be charged extra to access your calls. Most audio capture solutions do not offer this level of openness. So why does this happen?

industry standards 121

industry standards APIs CRM Analytics 121

Nicereply

NOVEMBER 21, 2022

That’s why in this article, we are going to focus on showing you how to retain your customers with the help of a few effective tools and solutions. By constantly checking your customers’ health scores , you will be able to spot upsell and cross-sell opportunities and offer your clients the best solutions for their businesses.

Customer retention 98

Customer retention SaaS Upselling Analytics 98