Spearline

JANUARY 11, 2022

In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. In fact, recent figures from a Research and Markets report reveal that the global telecom cloud market size is expected to grow to a staggering US$ 52.3 Telecom cloud technology facilitates an enhanced customer experience.

Banking 98

Banking outsourcing Healthcare Marketing 98

ConvergeOne

JANUARY 18, 2022

While many organizations have begun their cloud journeys, most are nowhere near complete. No matter where you happen to be in your cloud journey, it is important that you set priorities and identify optimal outcomes before advancing any further. You should also weigh the financial aspects of cloud adoption. Access it now.

Technology 140

Technology Management 140

ConvergeOne

JULY 28, 2022

Rinchem is a chemical management solutions provider with plans to grow by 14-19 sites over the next few years. With ConvergeOne’s guidance, Rinchem has taken a methodical approach to cloud migration that has allowed it to get to the next generation of technology while having business continuity in place at all times.

Technology 78

Technology Management 78

CSM Magazine

JANUARY 17, 2024

The Influence of Hyperscalers Will Persist Hyperscale cloud providers will continue to be a significant force in the contact centre industry, particularly in the realm of data. Currently, only 25% of the market has made the transition to the cloud, primarily consisting of organisations with less sophisticated requirements.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. Furthermore, Gartner has stated that CCaaS solutions will function similarly to on-premise contact centers, with a few notable differences.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Platform28

FEBRUARY 15, 2017

Systems Evaluation – Now that initiatives have been prioritized, two questions have to be answered: Can we meet these goals with our current systems solution? It is important however, not to compromise too much without a thorough evaluation of solutions that are available. If not, what do we need and when do we need it?

Contact Center 40

Contact Center Technology Marketing Customer Experience 40

Talkdesk

OCTOBER 5, 2020

The answer is moving to the cloud. Cost and performance of IT operations, is one of the top reasons organizations are migrating to the cloud, according to a report by Deloitte. Gartner also places cost optimization as the top factor for businesses to migrate their operations to the cloud. million to $8.19

Analytics 119

Analytics Contact Center Call Center Customer Experience 119

ConvergeOne

MAY 31, 2022

Cloud is a big part of First Premier Bank's future plans. Traditionally, the bank’s infrastructure has been on-premises, but it has started migrating to cloud infrastructure wherever possible. Reimagine Value in Your Cloud Journey. Our strategy is hybrid.

Banking 95

Banking Technology 95

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation.

APIs 101

APIs Technology Banking Customer centricity 101

CSM Magazine

MAY 17, 2021

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. . Seeing is believing.

Analytics 96

Analytics Employee engagement Surveys SaaS 96

Spearline

NOVEMBER 25, 2020

Contact centers continue to embrace cloud services and break free of their legacy on-prem infrastructures. Cloud migrations are on the agenda. The energy around cloud migration continues to accelerate as businesses find the benefits of functionality without infrastructure-related costs. Why move to the cloud?

Cloud contact 98

Cloud contact Contact Center Call flow Benchmark 98

CSM Magazine

JULY 13, 2023

“The digital transformation of our business – initially through the migration to Genesys Cloud – provides us with lots of potential for growth and will strengthen our abilities to provide our customers with the best possible experiences when interacting with Aramisauto.”

Chatbots 52

Chatbots Service level Technology Customer Experience 52

MiaRec

MARCH 23, 2023

As our contact center customers migrate to Cloud, many of them have asked for our opinions on which CCaaS solution they should adopt.

Contact Center 68

Contact Center Marketing 68

ConvergeOne

MARCH 3, 2022

Watch the video to see how ConvergeOne helped Salelytics rapidly launch new solutions and capitalize on its growth. In the middle of the migration to C1CX, the pandemic hit. Build a Custom Cloud Solution. Use our quick diagnostic to discover your path to the cloud.

Cloud contact 85

Cloud contact Contact Center Multichannel Sales 85

Monet Software

MARCH 26, 2020

So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of all enterprises project to use cloud platforms to innovate and improve agility by 2021. If you’re ready to begin innovation in the cloud, what should you consider first?

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

ConvergeOne

MAY 10, 2022

is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases. Following a critical event, Urias felt it was time to implement a disaster recovery solution that leveraged the cloud. Rinchem Company, Inc.

Management 92

Management 92

ConvergeOne

JUNE 8, 2021

The AWS Well-Architected Framework is used by Cloud Architects to plan, migrate, transform, and operate their workloads on AWS. Migrating your applications and servers from Data Centers into the AWS Cloud requires a specific approach and is different for all clients. Modernization is the key factor in this pillar.

Accountability 77

Accountability Management Technology 77

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. In this post, we walk you through a step-by-step implementation guide to build a vaccination status verification solution using Amazon Textract Queries. Test the solution Now it’s time to test the solution.

Finance 101

Finance Enterprise APIs Healthcare 101

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps.

Analytics 106

Analytics Engineering Government Best practices 106

Noble Systems

APRIL 8, 2020

For years, analyst firm Frost & Sullivan defined the cloud or hosted contact center as a “network-based service in which a service provider owns and operates a contact center technology platform” ( The Hosted Model: Why It’s Revolutionizing the Contact Center Industry ). What is CCaaS?

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

SharpenCX

OCTOBER 4, 2022

Enterprises in the airline, healthcare, and banking industries have all benefited from using Avaya’s solutions. The premise-based solution has been in the telecommunications business for a long time, but limits customers with a lack of native-built features, cloud strategy, and simple pricing structure. The solution?

Telecommunications 67

Telecommunications Airlines Enterprise Contact Center 67

JustCall

MARCH 10, 2023

Unified Communications as a Service (UCaaS) offers cloud-based collaboration anywhere, anytime, that can transform your business in a big way. But knowing the right time to break up with your legacy phone system and migrate to UCaaS can be quite challenging. Consider Mobility UCaaS solutions work wonders in terms of employee mobility.

Management 40

Management Technology 40

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions.

Management 78

Management Finance Enterprise outsourcing 78

ConvergeOne

AUGUST 17, 2021

This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization breaks away from the “like-for-like” migration path. It is sometimes very difficult for a company to migrate to the cloud in a true “like-for-like” fashion. What does this mean? New Features.

Finance 105

Finance SaaS Contact Center Technology 105

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). “Waterfield Tech plays an integral role as a trusted advisor to our shared customers’ unique cloud journeys. .

Chief Customer Officer 52

Chief Customer Officer Education Government Consulting 52

Eptica

JANUARY 6, 2023

Une meilleure collaboration Par exemple, une solution de communication unifiée (UC) comme Teams offre le niveau de collaboration nécessaire pour résoudre des questions complexes. Il devient possible d’offrir aux clients des expériences technologiques de haute qualité, grâce aux meilleures solutions élaborées pour cela.

APIs 117

APIs Coaching Contact Center Marketing 117

Serenova

MAY 7, 2020

If you’ve been trying to build a compelling case for migrating your contact center to the cloud, COVID-19 may have provided an unexpected boost. But as many contact centers are learning through their experiences during this pandemic, now is a smart time to (re)consider the cloud. Easily burst to scale.

Contact Center 86

Contact Center Analytics Morale contact center solutions 86

3CLogic

JULY 21, 2020

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. No hardware – just software. Cost and ROI. Infrastructure Flexibility.

contact center solutions 75

contact center solutions Cloud contact Enterprise Contact Center 75

NobelBiz

AUGUST 7, 2023

In the realm of Contact Center as a Service (CCaaS) solutions, the choice between multi-tenant and single-tenant contact centers carries profound implications for businesses. In theory, all CCaaS solutions are designed to run and operate contact center businesses and departments effectively and productively.

Contact Center 98

Contact Center Government Healthcare Analytics 98

CSM Magazine

MARCH 30, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. What’s Next?

Analytics 59

Analytics Cloud contact B2B Employee engagement 59

AWS Machine Learning

SEPTEMBER 28, 2022

Unfortunately, there’s no one set mechanism or guide to deploying pre-trained models to the cloud. Solution overview. If you have models trained locally using your preferred IDE and want to benefit from the scale of the cloud, you can use this library to deploy your model to SageMaker. The SageMaker Migration Toolkit.

Scripts 75

Scripts APIs Engineering Consulting 75

CSM Magazine

FEBRUARY 14, 2023

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. CRM integration to Microsoft Dynamics has also been included in a project that involved the migration of around 300 UK-based contact centre agents.

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52

DMG Consulting

MARCH 13, 2023

Due to innovations in artificial intelligence (AI) and automation, solutions that provide real-time guidance and reduce the time agents spend writing after-call summaries can help decrease average handle time while improving the experience for customers and agents. of participants. of survey respondents, which was up from 15.5% in 2022.

Contact Center 62

Contact Center Technology Average Handle Time Surveys 62

CSM Magazine

NOVEMBER 14, 2023

Decreasing Pace of Cloud Migration However, it’s not all smooth sailing. I touched upon the decreasing pace of cloud migration, a crucial factor in the digital transformation journey. Many organisations are still grappling with the shift to the cloud, and I delved into the reasons behind this slowdown.

Technology 52

Technology Customer Experience Customer Service 52

CSM Magazine

MARCH 9, 2023

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

Cloud contact 52

Cloud contact Technology Customer Experience Management 52

ConvergeOne

JANUARY 5, 2021

A lot of it has to do with adopting more of the benefits of cloud—without having to adopt a full cloud infrastructure or prepare for your migration to the cloud.

Technology 105

Technology Customer Experience 105

AWS Machine Learning

MAY 9, 2023

In this post, we propose a solution that automates ingestion and transformation of previously untapped PDFs and handwritten clinical notes and data. Solution overview AWS provides a variety of services and solutions for healthcare providers to unlock the value of their data. Refer to the GitHub repo for more deployment details.

Healthcare 70

Healthcare Enterprise Analytics Construction 70