solutions business-services 
CSM Magazine
DECEMBER 18, 2019
Customer service management is essential for growing a profitable, successful business. As much as 90% of Americans use customer service as a deciding factor in whether or not to do business with a company. Here are some of the top solutions available to customer service managers: Cloud computing.
CCNG
APRIL 12, 2024
We have found that there are far more contact centers needing help with where to start and creating a strategy than there are businesses that are humming along with AI. We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process.
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ShepHyken
FEBRUARY 12, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What frustrations do customers face when dealing with customer service, and how can AI address them?
A Better Answer
OCTOBER 30, 2020
A common problem that business owners see when growing their business is an influx of customer service calls coming in without the bandwidth to handle them. The two most prominent options that are typically considered to resolve this problem is by outsourcing a call center or hiring an in-house team of reps.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
ShepHyken
MAY 30, 2023
Not only was he correct in diagnosing the problem, but he also found a remedy: he hired Jeff Slutsky, a business expert known for his street fighter marketing tactics. About a year ago, Slutsky became the COO/CMO of the business and put his creative talent to work. What can we do to ease the pain?
ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. Here are my top five picks from last week.
Advertiser: The Office Gurus
While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. Business Continuity. Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
We see businesses focusing more on customer convenience and the speed of transactions. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Why customer data is important to provide a better CX.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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