pindrop

APRIL 26, 2019

Enterprises around the globe are searching for reliable solutions to increase identity assurance, but as with any new technology adoption, there are some myths that persist. The anti fraud technology designed to help us gain an understanding of who is real and who is pretending is often overlooked. Voiceprints work forever.

Call Center 58

Call Center Enterprise Contact Center Technology 58

pindrop

JUNE 15, 2020

Modern contact centers are turning to cloud-based solutions for strategic disaster recovery, dynamic scalability, and workforce and customer service optimization. Can we integrate cloud solutions into our pre-existing, on-premise contact center, and still work toward complete enterprise cloud capabilities? . Scalability.

Cloud contact 52

Cloud contact Contact Center Enterprise Interactive Voice Response 52

pindrop

MAY 4, 2020

With Pindrop’s Tap to Cloud solution, a contact center can be completely on-prem and still leverage the benefits of Pindrop’s technology. In fact, we recently had a customer deploy the solution who was able to have it up and running in just 60 days. Contact us today to learn more.

Contact Center 69

Contact Center Call Center Technology Banking 69

CSM Magazine

FEBRUARY 18, 2021

This article explores existing anti-chargeback strategies for a minimum chargeback probability, including advanced solutions such as VMPI. Chargebacks often result from misunderstandings but can also be an instrument of fraud commonly referred to as friendly fraud. What Is a Chargeback? Why Do Chargebacks Occur?

Banking 52

Banking Accountability Marketing Technology 52

pindrop

JULY 24, 2020

The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight . Pindop is here to help reduce fraud incidents, remediation operationalisation costs, and negative customer impact through using education and operationalization. In July 2020, Pindrop was featured in Raconteur’s Fraud and Privacy Report.

Interactive Voice Response 52

Interactive Voice Response Banking Education Accountability 52

pindrop

NOVEMBER 12, 2020

Fraud costs don’t start in your finance department. 60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover?

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

pindrop

MAY 7, 2020

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Caretaker Fraud. Or, a different angle: .

Scripts 79

Scripts Contact Center Interactive Voice Response Banking 79

pindrop

APRIL 28, 2020

After overcoming any technical and operational hurdles involved in the transition to telecommuting, call center agents and fraud analysts are forced to deal with the natural distractions of working from home in addition to long hours and an unremitting workload. Implement Advanced Fraud Protection & Streamlined Authentication.

Call Center 52

Call Center Banking Scripts Employee engagement 52

CSM Magazine

JANUARY 27, 2020

ID R&D, the award-winning biometric solutions provider offering AI-based voice, behavioral, and anti-spoofing user authentication capabilities, today announced the newest release of its voice biometric solution, IDVoiceTM version 2.11. IDVoice v2.11 Deployment flexibility : IDVoice v2.11 IDVoice v2.11 About ID R&D.

Banking 52

Banking Engineering Call Center Benchmark 52

Spearline

OCTOBER 18, 2022

With this in mind, we have developed a comprehensive IVR testing solution for you to track call and data flows to your agents irrespective of location. Increased security Combining interactive voice response applications with anti-fraud technology Error Reduction AI can avoid human error. New to Spearline?

Interactive Voice Response 52

Interactive Voice Response Wait times Contact Center Personalization 52

CSM Magazine

NOVEMBER 22, 2023

One innovative solution that has gained significant traction is Paysafe cards. Fintech Disruption: Fintech companies have disrupted the traditional financial sector by introducing innovative payment solutions. Paysafe cards offer several advantages for businesses, making them an attractive payment solution in various scenarios: 1.

Banking 52

Banking Accountability Technology Personalization 52

pindrop

JANUARY 8, 2021

For fraud and contact center professionals interested in protecting their customers’ internal data – this post will be covering some of the reasons why Pindrop – made this list of distinguished cybersecurity companies. . Protect Supercharges Fraud Teams. Protect Provides Advanced Tools to Investigate and Monitor Fraud .

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

pindrop

MARCH 30, 2020

For call center professionals, the rise in fraud in addition to optimizing operations and the workforce from home, are top of mind as businesses move towards remote-work as the standard. . Our latest figures say that $4 billion worth of fraud comes through the phone channel. What You Can Do. Machine learning and A.I.

Call Center 52

Call Center Finance Banking call center professionals 52

pindrop

NOVEMBER 20, 2019

As an official AWS Technology Partner, Pindrop is the industry-leading provider of contact center anti-fraud and authentication solutions for Amazon Connect. . Pindrop will be in Las Vegas attending re:Invent 2019 from Dec 2nd-Dec 5th.

Contact Center 40

Contact Center Technology 40

Spearline

SEPTEMBER 9, 2022

With this in mind, we have developed a comprehensive suite of IVR testing and monitoring solutions for you to track call and data flows to your agents irrespective of location, and receive full Call Detail Records (CDRs) and a fully transcribed and mapped MP3 recording of each call. This translates to real savings in MTRS/MTTR times.

Interactive Voice Response 52

Interactive Voice Response Call flow industry standards Wait times 52

CSM Magazine

AUGUST 26, 2019

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security. With IDLive Face, Innov8tif now offers anti-spoofing measures that bolster existing security processes while simultaneously enhancing the user experience.

Telecommunications 40

Telecommunications Banking Self service industry solution 40

pindrop

MAY 13, 2020

She’s already been on the phone for over 10 minutes with this caller and can’t get through to any of her usual fraud analysts, who are also backlogged and trying to put out fires themselves. . It’s critical that all of your agents and analysts get familiar with the new “scripts” and tactics that scammers are using to fraud call centers.

Scripts 52

Scripts Contact Center Entertainment Technology 52

Outsource Consultants

DECEMBER 4, 2018

Security against data theft, cyber theft, fraud, and more. This means utilizing the most up-to-date internet connections, anti-phishing software, voice biometrics, encryption software, and backup systems with redundancy. KPI capabilities. Technology quality and redundancy. You need to be able to afford it, after all.

Contact Center 64

Contact Center outsourcing call center solutions Call Center 64

Aspect

AUGUST 11, 2017

We all know how big an issue fraud is for every business. Fraud now ‘most common crime’ The extent of the threat for the UK has been laid bare by new figures that show how fraud rates have been rising in recent years. But could more be done to clamp down on this crime? billion (£1.58

Banking 54

Banking Government Education Technology 54

pindrop

FEBRUARY 16, 2018

And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less?

Call Center 64

Call Center Banking Interactive Voice Response Engineering 64

Babelforce

APRIL 6, 2022

KYC also refers to a set of anti-fraud requirements that financial institutions must follow to ensure they know to whom they are providing financial services. These requirements aim to reduce the instances of money laundering and fraud. Both options are focused on meeting customers’ needs more effectively.

Self service 52

Self service Interactive Voice Response CRM Call Center 52

Verint

OCTOBER 25, 2017

NBC relied on an analog video system to help enhance security and reduce fraud, and had multiple third-party systems in place. In addition, the bank purchased licenses for our anti-skimming/loitering and facial detection analytics software.

Banking 31

Banking Analytics Technology Management 31

TRUSTID

OCTOBER 7, 2018

Create a solution to prevent unrecognized devices from connecting to the corporate network from any desk or meeting room. Install and update anti-virus software, firewalls and other intrusion protection and detection systems on all corporate computers and networks. Conduct social engineering training to assess your team’s overall risk.

Engineering 50

Engineering Banking Call Center Consulting 50

TRUSTID

JANUARY 1, 2013

Even with fraud defenses in place, individuals are still the ones who have to ultimately make banking decisions that could put them at risk. The TrustID® network-based Physical Caller Authentication incorporates proactive fraud detection to instantly educate bank agents about the legitimacy of incoming calls.

Banking 48

Banking Education Engineering Contact Center 48

TRUSTID

JANUARY 29, 2013

With criminals potentially at every customer touch, combining multiple authentication methods is not only a federal requirement for fighting fraud, it’s a must in today’s banking environment. According to some studies, these efforts have worked as the number of successful fraud attempts against banks have dropped.

Banking 48

Banking Call Center Enterprise Contact Center 48

NobelBiz

SEPTEMBER 7, 2020

Since STIR does not say what the information is or how it displays, the Alliance for Telecommunications Industry Solutions came up with SHAKEN. SHAKEN STIR does not alter local caller ID or call labeling and blocking, despite being promoted as an “anti-spoofing” protocol.

Telecommunications 52

Telecommunications Engineering industry solution Call Center 52

CSM Magazine

MAY 27, 2019

The reason for this is simple – customers have become increasingly aware that sharing their data ultimately exposes them to the risk of privacy infringements and fraud. If you are overhauling your systems, you should aim to include measures such as endpoint protection, anti-spyware and antivirus software. What’s next.

Banking 40

Banking Morale Education Technology 40

Natalie Petouhof

JANUARY 24, 2016

Connected Attribution Solution. Marketing Attribution Solution Implementation. netCORE Solutions Pvt. Mobile Ad Fraud Study – Mobile Device Hijacking. The HookLogic Platform: Powering Mobile Ads with Attribution Data, Anti-Ad Blocking, and Awesome Results. Swirl Network’s Beacon Marketing Solution.

Marketing 40

Marketing Analytics Big data Engineering 40

pindrop

NOVEMBER 19, 2020

What is Graph Analysis For Fraud Detection? Nodes for the purpose of fraud detection would be the accounts, calls, transactions, and other data points- while edges would be the links, relationships, or connections between the nodes. . Without the popularized visualizations, graph analysis is still extremely useful for fraud detection.

Contact Center 98

Contact Center Analytics Interactive Voice Response Engineering 98

Balto

OCTOBER 20, 2022

It’s no secret that insurance fraud is on the rise — not just this year, but for the past three years in a row. Two-thirds of insurers report that fraud risks have become one of the greatest threats to their business. Contact center fraud has increased by 350% over the past decade and was up nearly 40% in 2020 alone.

Contact Center 52

Contact Center Coaching Call flow Technology 52

Customer Interactions

DECEMBER 12, 2011

In the government sector, it can stem from: the classification of information; “walls” that exist between, and within, government agencies; privacy laws; and the slow pace of deploying data integration technology solutions. The same strategies can and should be applied to the industrial security realm.

Banking 29

Banking Government Construction Analytics 29

SmartKarrot

MAY 17, 2023

When implementing an Artificial Intelligence driven solution for compliance management such as the Rulebot , there are many key characteristics that make it possible for the tool to guide the learner or user in carrying out a specific / required action. Fraud detection: AI can be used to identify fraudulent financial activities in real-time.

Analytics 10

Analytics Government Banking B2B 10

SmartKarrot

MAY 17, 2023

When implementing an Artificial Intelligence driven solution for compliance management such as the Rulebot , there are many key characteristics that make it possible for the tool to guide the learner or user in carrying out a specific / required action. Fraud detection: AI can be used to identify fraudulent financial activities in real-time.

Analytics 10

Analytics Government Banking B2B 10

pindrop

JULY 15, 2020

Contact center IVR anti-fraud solutions are employed to reduce costs surrounding fraud targeted at your contact center. On this page, you will find a comprehensive toolkit complete with IVR anti-fraud resources you can use to protect your consumer’s data inside and outside of the contact center.

Interactive Voice Response 52

Interactive Voice Response Contact Center Engineering Accountability 52

pindrop

JUNE 10, 2020

and the world towards “anti-racism” stances and equity regardless of skin color, raises concerns about how societal biases can influence AI, what that means for already marginalized communities, and what companies should be doing to ensure equity in service and offerings to consumers. What is Bias, and Why Does it Matter in Technology?

Contact Center 121

Contact Center Finance Engineering call center professionals 121

Select VoiceCom Blog

NOVEMBER 28, 2023

Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. Fraud The Australian Bureau of Statistics reported that scam exposure rose to 65% in 2021 and 2022 , suggesting a heightened risk of encountering fraud attempts.

Telemarketing 52

Telemarketing Banking Government Telecommunications 52

NobelBiz

APRIL 9, 2024

healthcare landscape by enhancing health insurance continuity, reducing fraud, promoting medical savings, and improving access to long-term care. Adhering to GLBA regulations ensures that call centers uphold the confidentiality and integrity of financial data and mitigate the risk of identity theft and fraud.

Call Center 105

Call Center Telemarketing Healthcare Government 105