Remove solutions amazon-connect
article thumbnail

Top 5 Customer Service & CX Articles for Week of April 22, 2024

ShepHyken

AI is important for streamlining processes and improving the customer experience, but companies that are implementing digital self-service solutions must find the right balance between human and digital experiences. What Has Amazon Done to Change Customers’ Delivery Expectations? Then Amazon Prime came along.

article thumbnail

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. This is the second post of a two-part series.

article thumbnail

Improve LLM performance with human and AI feedback on Amazon SageMaker for Amazon Engineering

AWS Machine Learning

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback.

article thumbnail

Accenture creates a regulatory document authoring solution using AWS generative AI services

AWS Machine Learning

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format.

article thumbnail

Automate the process to change image backgrounds using Amazon Bedrock and AWS Step Functions

AWS Machine Learning

However, Amazon Bedrock and AWS Step Functions make it straightforward to automate this process at scale. Amazon Bedrock offers the generative AI foundation model Amazon Titan Image Generator G1 , which can automatically change the background of an image using a technique called outpainting.

APIs 118
article thumbnail

Best practices for building secure applications with Amazon Transcribe

AWS Machine Learning

Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples.