The Northridge Group

MARCH 14, 2023

Obtaining Real-World Insights with Data Analytics Tools Healthcare organizations are awash with an abundance of clinical and business performance data, more so than companies in just about any other sector. AI tools can be implemented into scheduling, intake, check-in, and aftercare processes to reduce care costs.

Healthcare 142

Healthcare Technology Self service Analytics 142

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 84

Customer Service Chatbots Analytics Big data 84

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

SmartAction

FEBRUARY 7, 2024

While many dealerships have embraced automated scheduling online, a significant opportunity lies untapped in AI-powered voice scheduling. This specific application of AI technology stands to redefine customer service experiences in auto dealerships.

Wait times 75

Wait times Technology Customer Service Personalization 75

SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

AWS Machine Learning

MARCH 26, 2024

On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable. An AWS Cloud9 environment.

APIs 88

APIs Construction Analytics Enterprise 88

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service 98

Customer Service Chatbots Technology Sales 98

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Innovation in artificial intelligence (AI) presents an unprecedented opportunity to disrupt this prevailing norm.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 110

APIs Healthcare Scripts Enterprise 110

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. Data and model management provide a central capability that governs ML artifacts throughout their lifecycle.

Analytics 101

Analytics Engineering Government Best practices 101

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. ML Engineer at Tiger Analytics.

APIs 96

APIs Construction Engineering Analytics 96

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Transform the data to create Amazon Personalize training data.

Personalization 91

Personalization Engineering APIs Advertising 91

Etech GS

OCTOBER 31, 2018

As customer service evolved, the consumers now do business based on customer experience. You can apply this same concept to your customers’ experience with service representatives if you have the right tools. The crux of the issue is a lack of concrete data, which may be caused by limited resources to collect said data.

Call Center 230

Call Center Customer Experience Banking Technology 230

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 86

Healthcare Government Engineering APIs 86

OctopusTech

MARCH 22, 2024

Artificial intelligence (AI) Chatbots have rapidly gained popularity in recent years, revolutionizing how companies interact with customers. But how do AI Chatbots work? AI Chatbots are natural language processing (NLP) technologies that enable computers to comprehend and interpret human discourse.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 99

Marketing APIs Engineering Analytics 99

AWS Machine Learning

FEBRUARY 7, 2024

In the first post of this three-part series, we presented a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Data must reside in Amazon S3 in an AWS Region supported by the service.

APIs 105

APIs Accountability Metrics Engineering 105

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. This post focuses on the Security pillar of the IDP solution. Protect data in transit and at rest – Encryption in transit is supported by default for all of the AI services required for IDP.

APIs 81

APIs Accountability Enterprise Transportation 81

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. Let’s delve into the pros and cons of each to empower informed decision-making.

Self service 69

Self service Chatbots Contact Center Wait times 69

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). The following workflow diagram illustrates this solution.

Enterprise 93

Enterprise APIs Real estate Construction 93

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work? In the U.S.,

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. But, developing a CX strategy that works is much more challenging than simply fine-tuning customer service processes. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. And they’ll reward businesses who invest in hyper-personalized service with their loyalty. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. In this blog post, we’ll explore how AI and chatbots are transforming customer service interactions, making them faster and more efficient.

Customer Service 64

Customer Service Chatbots Personalization Technology 64

Zappix

MARCH 21, 2024

In the ever-evolving business landscape, one thing remains constant: the importance of exceptional customer service. As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. The post Navigating the Future: Customer Service Trends for 2024 appeared first on Zappix.

Customer Service 52

Customer Service Self service Chatbots Analytics 52

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. And in today’s market, there’s no shortage of solutions to choose from. But how do you know which solutions are best for your operation? Consider how much time would be required to have a human analyze all that data.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. But the relevance of that answer can vary depending on the type of technology that powers the solution. What is Conversational AI? So, what is the key differentiator of conversational AI? Covers the easy answers.

Chatbots 119

Chatbots Banking Self service Finance 119

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Plus, it’s infinitely scalable. So it’s wise to consider those in advance.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

The Northridge Group

JANUARY 18, 2023

The latest version (ChatGPT-3) utilizes Generative AI (AI that generates new content) and has been trained on 175 billion data points (trainable parameters) and counting. Utilizing supervised learning, its algorithm can recognize, learn from, and even anticipate relationships within an organization’s data.

Contact Center 117

Contact Center Healthcare Chatbots Accountability 117

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey.

Personalization 100

Personalization Customer Experience APIs Entertainment 100

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Data-Driven Personalization Online gambling platforms collect vast amounts of data on user behavior, preferences, and play patterns.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

AWS Machine Learning

OCTOBER 18, 2023

Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale. The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring.

APIs 92

APIs Metrics Consulting Consulting 92

AWS Machine Learning

JUNE 16, 2023

At SambaSafety , their mission is to promote safer communities by reducing risk through data insights. SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions.

Scripts 75

Scripts Engineering Accountability Consulting 75