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Upstream Works
JANUARY 25, 2022
For contact centers, digital transformation has surpassed buzzword status. Changing customer expectations, operational efficiencies, and the need for actionable data to inform decision-making have put transformation at the forefront. Flexible and cost-effective solutions to drive innovation now and in the future.
CSM Magazine
APRIL 25, 2023
Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. “We’re looking forward to working with Journeycall to deliver a world-class contact centre solution that delivers value to their business.”
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CSM Magazine
APRIL 1, 2022
Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform. ” About Sabio.
Callminer
AUGUST 1, 2017
Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Having a reliance on this type of solution is intrinsically inefficient. Contact centers can achieve this by opting for a unified communications solution that is hosted in the cloud, a.k.a. Too many portals…”.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
DMG Consulting
NOVEMBER 14, 2020
The COVID-19 pandemic has accelerated the digital transformation in organizations of all sizes. Part of any digital transformation is to migrate voice-based transactions to digital channels, which facilitates automation of many aspects of the customer service process. About DMG Consulting LLC.
DMG Consulting
APRIL 15, 2020
The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Today’s WFM solutions are evolving to keep pace with the changing business world. It can also be used to predict if work will be completed on time.
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