Beyond Philosophy

SEPTEMBER 26, 2020

When his students chose snacks for the next three weeks ahead of time, he saw that they picked more variety than when they decided the snack for the day each week. Itamar Simonson, Ph.D., The Sebastian S. Kresge Professor of Marketing at Stanford University, showed in the 1990s that we do this.

Journey mapping 397

Journey mapping Consulting Consulting Customer Experience 397

Call Experts

APRIL 8, 2024

Bake until golden brown, and you have a tasty and thematic snack. These DIY Halloween monster eyeballs are a creepy yet tasty snack. Plus, you’ll have snacks to share with your coworkers. This potluck-style approach ensures a variety of spooky snacks and sweets for everyone to enjoy.

Entertainment 52

Entertainment Morale Employee engagement Answering services 52

Concentrix

MARCH 1, 2024

Take a break and enjoy our variety of refreshments and snacks through […] Reserve Your Spot March 26, 2024 Join Concentrix + Webhelp Concentrix + Webhelp is your poolside host at Enterprise Connect.

Enterprise 54

Enterprise 54

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. We share a lot of diverse content, including lists of industry reports , links to discussion groups , and our own white papers. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

ShepHyken

OCTOBER 18, 2021

(Travel + Leisure) Starting next month, passengers will be able to pay for things like drinks and snacks onboard — even if they don’t have Wi-Fi — thanks to PayPal. My Comment: I’m including this article, not because United has partnered with Paypal for inflight drinks and snacks, but because it is more about our future.

Customer Service 207

Customer Service Airlines Feedback B2B 207

Beyond Philosophy

JUNE 5, 2017

At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. As a Star Trek fan, I love the idea of a robot bringing me snacks. But they should be used with caution. What do you think?

Consulting 358

Consulting Consulting Personalization Customer Experience 358

Call Experts

OCTOBER 26, 2023

Bake until golden brown, and you have a tasty and thematic snack. These DIY Halloween monster eyeballs are a creepy yet tasty snack. Plus, you’ll have snacks to share with your coworkers. This potluck-style approach ensures a variety of spooky snacks and sweets for everyone to enjoy.

Entertainment 59

Entertainment Morale Employee engagement Answering services 59

Beyond Philosophy

JUNE 19, 2017

The snacks we don’t get anymore. First, it increases their workload, forcing them to shove bags into overhead bins, collect payments for drinks and snacks, and print extra boarding passes. I’ve been flying major airlines for a long time, and like everyone else, I’ve noticed the changes – and not in a good way. The checked baggage fees.

Airlines 324

Airlines Consulting Consulting Customer Experience 324

ShepHyken

AUGUST 21, 2019

A snack box to give your customers a little something they weren’t expecting. Some items were business necessities—a spare tire kit, the right kind of insurance and more. Then there were other “should haves” that might make the customer’s experience better. Some of those include: Air freshener to make your car smell nice.

Customer Service 322

Customer Service 322

Beyond Philosophy

OCTOBER 29, 2015

When she was invited to an event at the store, she thought it was a party with drinks and snacks and would feature an exclusive preview for new products. Here’s what she described: “…Don’t get me wrong, there were drinks and snacks. However, it turned out to be something much more rewarding.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

ShepHyken

NOVEMBER 15, 2016

As CEO Matt is responsible for HelpSocial’s growth strategies, as well as ensuring the HelpSocial team has plenty of snacks and a working Netflix account. HelpSocial was developed inside Rackspace and eventually spun out with initial seed money funding from Mark Cuban in 2014.

Customer Care 301

Customer Care Service level Accountability Customer Support 301

Unymira

APRIL 15, 2020

A fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy, flavorless apple makes a dreadful snack, bakes a tasteless pie, and ruins a green salad. A knowledge base article is like an apple. To improve the dish it’s added to, the apple must be delicious itself.

Customer Service 78

Customer Service Management 78

Vistio

JANUARY 23, 2023

To properly appeal to them all, think of it like snacks at a party. You’ll want to make sure that everyone of your executives has a little bit of “snack” to keep them interested. [ Influence with intention, not intuition. [ 17:14- 18:17 ] There are times when you need to appeal to all different types of stakeholders at one time.

52

52

Steve DiGioia

AUGUST 12, 2019

No, but I may think twice about going there next time when I’m in the mood for a late-night coffee and snack. Maybe this is an aberration, a one-time thing for this one store, or a freak event. Or, maybe not. Is my confidence in them shattered? There are other options near me. Convenience.

Customer Service 208

Customer Service 208

CSM Magazine

MAY 20, 2022

Add a Bar for Free Snacks. Offering your employees free snacks is a great way to show them that you appreciate them, and it also makes it easy for them to grab a quick snack in between completing their duties. You can also help them maintain a healthy lifestyle by making sure the snacks you offer them are all healthy.

Personalization 52

Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

The package includes lunch, green fees, carts, and snacks. Event Details On Monday, October 30, 2023 at 12:00pm, we invite sponsors, teams, and individuals to join us for a memorable day at the Fairways for Families Golf Tournament in Prosper, Texas (sign up below). Participants can look forward to a day filled with golf, networking, and fun.

Personalization 98

Personalization 98

Nicereply

OCTOBER 4, 2021

A snack that they love. Give your support agent sweets or snacks he/she loves. Listen carefully to what they say & try to understand their intentions. Did we mention that your gift doesn’t have to be expensive? It’s a big truth that even the little surprises can make us smile. Handwritten thank-you note.

Customer Support 98

Customer Support Personalization Customer Service Management 98

Guru

MARCH 10, 2020

These can be chosen changes, such as rolling out a new software, like Guru , to your tech stack or choosing a new snack for the communal office pantry. Organizations are constantly changing. Others adjustments, like the need to rapidly build out a work from home protocol for example, are outside of your control.

Management 87

Management 87

Certified Languages International

SEPTEMBER 12, 2023

Whichever section of the city you’re in — whether you’re looking to sit down at Jake’s Famous Crawfish, grab a quick snack from Le Bistro Montage Ala Cart, or a have couple drinks from Hey Love — there’s somewhere perfect for you. Let CLI help you explore Portland’s refreshments!

Marketing 52

Marketing 52

TeamSupport

DECEMBER 16, 2020

Make sure everyone has their favorite snack and beverage on hand. Ship everyone a party box complete with a mini disco ball, snacks, and cocktail mixers. Charades, Cranium, and Taboo come to mind. 20 Questions and Who’s Most Likely To… are easy to play virtually and give you opportunities to get to know each other or get reacquainted.

Marketing 92

Marketing Customer Support 92

Brad Cleveland Blog

JANUARY 19, 2023

Workload is what leads to how many agents are hired, what your schedule should look like, the number of workstations you need, even how many snacks … Continue reading → The post Forecasting the Contact Center Workload appeared first on Brad Cleveland.

Contact Center 49

Contact Center Multi-channel support Call Center Customer Service 49

Customer Service Life

APRIL 1, 2019

Eat only healthy snacks at work, lose weight and burn calories through your daily exercise. The employee experience embodies more than perks and free snacks. This post was originally posted as a featured contributor on ICMI. Save your company gobs of money by not getting sick. And, your employees are likely sick of it.

Construction 144

Construction Morale Finance Contact Center 144

Beyond Philosophy

OCTOBER 18, 2017

When I read the sign on the mini-bar, it says to my conscious mind that the mini-bar is there to provide me access to snacks that will be charged (immediately) to my bill. The sign also says to my subconscious that even if I pick up the cashews and a Coke and then change my mind and put them back, I will be charged (immediately).

Consulting 340

Consulting Consulting Customer emotions Customer Experience 340

ShepHyken

OCTOBER 27, 2023

Offer Diverse Workspace Options Offer diverse workspace options, such as: Private offices Dedicated desks Hot-desking areas Meeting rooms of various sizes Allow customers to choose the option that suits their needs best and provide as much flexibility as you can for upgrades (or downgrades) to meet their changing business needs.

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

Customer Service Life

MAY 14, 2018

You reach into your desk drawer and grab that bar you brought for your afternoon snack. You also snatch a bag of chips from the snack counter on the way back to your desk. More often than not, they’ll stock the snack cabinet with “healthy” foods. You feel the anxiety rising in your gut. Your forehead is tense.

Customer Service 90

Customer Service Coaching Contact Center 90

Real Blue Sky

SEPTEMBER 25, 2023

The package includes lunch, green fees, carts, and snacks. Event Details On Monday, November 13, 2023 at 12:00pm, we invite sponsors, teams, and individuals to join us for a memorable day at the Fairways for Families Golf Tournament in Prosper, Texas (sign up below). The event concludes by 6pm.

Personalization 52

Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

The package includes lunch, green fees, carts, and snacks. Event Details On Monday, November 13, 2023 at 12:00pm, we invite sponsors, teams, and individuals to join us for a memorable day at the Fairways for Families Golf Tournament in Prosper, Texas (sign up below). The event concludes by 6pm.

Personalization 52

Personalization 52

ShepHyken

MAY 3, 2019

They’ve established just what their shoppers want to be able to run in and grab, be it a hot snack, a cold drink, or gas for the car and ice cream for the kids. They don’t usually have lines, and they don’t have aisles and aisles of choices to sift through. Taking this one step further, let’s consider the downside of limitless choices.

Chatbots 284

Chatbots Customer Experience Marketing Customer Support 284

Beyond Philosophy

AUGUST 9, 2017

It has an assortment of food choices ranging from snacks to meals and even coffee and tea. A Canadian food chain Iq Food Co. is like most of the others. But if you want to buy anything at their soon-to-be eleven locations, your money is no good there—quite literally. Iq Food Co. does not take cash.

Banking 0

Banking Coaching Surveys Employee engagement 0

Certified Languages International

DECEMBER 21, 2022

Many a snack is eaten, and champagne or other fizzy drinks imbibed. People gather with friends and family — whether at home or in a bar or club — to watch the countdown to the New Year together. When the clock strikes midnight, tradition leads some loved ones to share a kiss.

Personalization 98

Personalization Education 98

C Space

MAY 21, 2020

It made me feel excited and happy at first, now I am drinking more alcohol also I have gained weight from eating extra snacks and food so my clothes don’t fit. Carbonated drinks and snacks every day. When I am entertained, the gas of carbonated drinks and snacks makes me feel happy and relaxed. Unhealthy habits.

Entertainment 98

Entertainment Customer Experience Sales Marketing 98

Toister Performance Solutions

JANUARY 19, 2023

Here are a few of my examples: Going for a short walk Listening to music Talking to a friend Getting a snack or a cup of coffee Playing with my dog Again, this list is personal, so only add things that work for you. Next, make a list of things that can repair your attitude if you find yourself in a bad mood.

Personalization 88

Personalization Customer Service 88

Fonolo

APRIL 20, 2020

A large part of keeping your employee’s morale high is creating those opportunities to socialize that we lose when we leave the office; the ‘water-fountain gossip’ Here are some other ways you can keep your agent morale high throughout the onslaught of customer calls: Send pizza/snacks/drinks to their home.

Morale 136

Morale Interactive Voice Response Contact Center Self service 136

Steve DiGioia

AUGUST 10, 2015

No more $15 lunches, no more afternoon snacks from the corner store and those “sports magazines”…no more for a few months. This original article was written by Steve DiGioia. You know the drill…money is tight so your spouse tells you to not spend too much. Boy, what a way to start the week! .

Customer Service 183

Customer Service 183

Creative Virtual

OCTOBER 5, 2021

If you are going house to house in your costume, you are expecting a sugary piece of candy, a salty snack, or a fun little toy or gadget. The problem is that they don’t meet the expectations of Trick-or-Treaters. When the Trick-or-Treat experience doesn’t match with your expectation, you are left disappointed.

Technology 105

Technology Customer Experience Marketing Customer Service 105

Call Center Weekly

SEPTEMBER 17, 2018

The venue provided a light breakfast, delicious lunches, snacks, and a wide variety of sodas and water. Participants walked away with a wealth of knowledge and takeaways ready to implement in their companies. The food was great. One thing that was a surprise to everyone was the renovation taking place on a grand scale.

B2B 201

B2B Customer Experience Accountability Personalization 201

Totango

APRIL 3, 2020

Have easily prepared snacks. “Have fun with virtual backgrounds on your video conferences. Don’t forget, everyone needs a little comic relief at a time like this.” — Totango Team. Stay Fortified and Focused. Don’t get hangry and wait all day to eat. Great noise-canceling headphones help.

Sales 100

Sales Marketing Management Best practices 100