six-communication-tips-for-more-happy-customers 
CSM Magazine
FEBRUARY 17, 2021
Are you looking for ways to delight your customers beyond the standard realm of satisfactory customer service? Try communicating with them more effectively. Communication is the cornerstone to healthy customer relationships – as well as a healthier bottom line. Use Plain Talk. Tell a Story. Ask for Feedback.
Beyond Philosophy
JUNE 11, 2020
Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. I was in a Starbucks recently.
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Beyond Philosophy
MARCH 27, 2017
A few days ago, company president Jeff Jones decided to quit after just six months on the job. But Jones’s departure, in my view, is just a symptom of the larger problems that are dragging down Uber’s reputation and, ultimately, its customer experience. There’s been no shortage of media coverage of Uber’s troubles. immigration ban.
Beyond Philosophy
AUGUST 23, 2017
Many organizations measure their Customer Experience (CX) in the wrong way. What does customer loyalty , customer satisfaction , customer experience or even “Happiness” look like on a chart or in an Excel sheet? Chances are, you are too. So, what is it? How does one measure a concept? We get this question a lot.
ShepHyken
OCTOBER 6, 2017
This week we feature an article by Pascal van Opzeeland that discusses how to handle difficult customers. Most of the time we encounter tricky service situations, we want to resolve them and restore the customer’s confidence in doing business with us. – Shep Hyken. I’m not just talking about the occasional angry customer.
ShepHyken
JUNE 19, 2018
Color Your Customers’ World. How can you create strong customer loyalty while staying inspired? Shep Hyken is joined by Marilyn Suttle , conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty. ?. Transparency is key.
Interaction Metrics
DECEMBER 8, 2023
Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” What’s Customer Feedback? Success Tip #1: Look at your requests for feedback (your emails, SMS messages, etc.)
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