Jon Arnold

AUGUST 9, 2023

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast. Hoping you’ll check both out, and would love your feedback any time.

Feedback 52

Feedback Contact Center 52

Jon Arnold

MAY 3, 2023

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. The May editions of JAA’s Communications and Collaboration Review , and Watch This Space podcast are out now. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

Technology 65

Technology Contact Center 65

Jon Arnold

APRIL 5, 2023

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. It’s time for the April editions of JAA’s Communications and Collaboration Review , along with my Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

Enterprise 65

Enterprise Contact Center 65

Jon Arnold

JANUARY 4, 2023

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. Lots to write about and lots to talk about, and the latest from my end can be found in the current editions of JAA’s Communications and Collaboration Review and my Watch This Space podcast.

Contact Center 76

Contact Center 76

Jon Arnold

DECEMBER 7, 2022

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. As the thumb below shows, Chris and I did a roundup of the November events I attended, along with our 2022 takeaways. Hope you like it! For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here.

Contact Center 76

Contact Center 76

Jon Arnold

AUGUST 3, 2022

If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here. Chris and I reviewed key findings - and bigger questions - from Ernst & Young’s 2022 Work Reimagined study - I hope you give it a listen.

Customer Experience 78

Customer Experience 78

Jon Arnold

NOVEMBER 3, 2022

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. As the thumb below shows, Chris and I did a roundup of the various industry events running the past few weeks. I could easily do an episode on each event, so we only touched on a few high points.

Contact Center 88

Contact Center 88

Jon Arnold

JULY 6, 2022

If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here. Future of Work Expo was the big thing for me last month, and that’s the focus of the July podcast - I hope you give it a listen.

Customer Experience 73

Customer Experience Contact Center 73

Myra Golden Media

JULY 12, 2019

Read the webinar outline and signup!

Customer Experience 136

Customer Experience 136

Jon Arnold

JULY 10, 2023

If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here. However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast. Hoping you’ll check both out, and would love your feedback any time.

Feedback 45

Feedback Contact Center 45

VirtualPBX

JULY 9, 2019

Savings Upon Signup. To give you an idea of what you’ll save at signup, consider this example: You’re a midsize business of 25 employees. Normally, this signup would cost $24.99 This sale extends beyond your initial signup. View our July 2019 Sale here to sign up or begin your 14-Day Free Trial today. per person.

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Sales voip Accountability Enterprise 75

Jon Arnold

MAY 31, 2022

If you want join my circle for that, here’s the signup page. Otherwise, May was very go-go, and all of that will be covered in my June newsletter, which goes out to subscribers tomorrow. How AI is Impacting Communication, Collaboration and Workflows in the Healthcare Market , No Jitter, May 6.

Healthcare 59

Healthcare Marketing 59

Jon Arnold

OCTOBER 6, 2022

If not a subscriber, signing up to my newsletter is easy - the signup page is here. Bulding on last month’s topic around quiet quitting, Chris and I took the flip side with quiet firing for this episode, along with our takes on the latest hybrid work challenges, and what Salesforce might have in mind with Digital HQ.

Contact Center 59

Contact Center 59

Jon Arnold

SEPTEMBER 7, 2022

If not a subscriber, signing up to my newsletter is easy - the signup page is here. Chris and I touched on the trend du jour - quiet quitting - and examined if there’s any connection with tanking tech stocks, especially those in the collaboration space.

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Jon Arnold

DECEMBER 7, 2020

To join us this Wednesday, details and signup are here. For everyone else, you can always become a member if you’re a consultant - otherwise, just follow me here, or drop me a line if you need help developing an AI strategy.

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Consulting Consulting Big data Contact Center 80

Jon Arnold

JUNE 2, 2022

If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here.

Customer Experience 59

Customer Experience Contact Center 59

ProProfs Blog

JANUARY 17, 2019

If you don’t have ProProfs Chat account, you can signup here for free. Now, click on the “ Settings ” button under your ProProfs Chat plugin. 6) You will be asked to add your ProProfs Chat login credentials to proceed with the setup process. What’s more, you can also use your ProProfs Chat dashboard from here.

Enterprise 148

Enterprise Accountability Management Customer Support 148

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one.

Analytics 83

Analytics Feedback Accountability Marketing 83

DMG Consulting

OCTOBER 13, 2023

Signup for DMG’s free monthly newsletter. While an effective contact center executive should be able to gain insights into the performance of their operation from 10 to 20 key performance indicators (KPIs), keeping everything working properly is challenging even under the best of circumstances. Like what you’re reading?

Contact Center 77

Contact Center Government Transportation Engineering 77

VirtualPBX

NOVEMBER 29, 2022

To initiate a flash promotion, you can simply tell your customers to text the word “Holiday” to receive a link to signup or receive a promo code. Run flash sales promotion using text alerts for businesses Whether you have a small mom-and-pop retail store or an eCommerce store, you can use texting to inform your customers of flash sales.

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Wait times Accountability Sales Customer Service 97

Beyond Philosophy

OCTOBER 7, 2021

The management at Wells Fargo put so much pressure on their team to get their customers to sign up for additional services at the bank that the attitude became “do whatever you have to” to get that new product or service signup. Unfortunately, it led to the team signing customers up for things they didn’t want.

Airlines 432

Airlines Banking Accountability Customer centricity 432

delighted

DECEMBER 13, 2022

Head to our Community signup page and enter your email address, we’ll confirm that you’re a Delighted customer, and then send you a note with a link to join. Instead, this is a place for strategic questions, for program planning, and for big ideas! How can I join the Community?

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Management Best practices Accountability Surveys 52

Jon Arnold

JULY 21, 2020

Once there, if you think subscribing to my newsletter - JAA’s Communications and Collaboration Review - is a good idea, the signup form isn’t hard to find. If that’s on your mind, then you should enjoy our podcast, which you can find here in the podcast section of my website.

Enterprise 59

Enterprise 59

kommunicate

SEPTEMBER 26, 2018

A signup, a demo request or a content download (collectively – Call to Action or CTA) shows intent to try and buy. In the tightly fought B2B industry, you need to make sure the people coming to your website try out your product and ultimately become customers. So how do you make sure your website […].

B2B 68

B2B 68

VirtualPBX

AUGUST 30, 2019

Prospective affiliates can learn more about our program and apply directly on our Impact Signup Page. Here are 5 more reasons to join the VirtualPBX Affiliate Program: Sign up today – it’s FREE. Ready to earn your piece of the pie in a 167 billion dollar industry? Have any questions for our Affiliate Manager?

Management 69

Management 69

Amity

JULY 30, 2018

Every so often, signup and log in as a customer. Are there in-app messages and tips to guide you through the next step? Take a moment to think about the last time you viewed your product from the customer standpoint. You’ll need to ask yourself questions like: is the information presented confusing?

Brand ambassadors 174

Brand ambassadors Coaching Education Customer retention 174

VirtualPBX

APRIL 6, 2021

Signup, however, can be extremely quick. Getting started with our new Referral Partner Program is easy. You only need to fill out the form on our website, which will alert our staff to call or email you. We may have a few more questions to ask at that point. Don’t hesitate to reach out if you have any questions.

Sales 97

Sales Accountability Personalization Management 97

CustomerSuccessBox

JUNE 30, 2022

To calculate the product adoption rate, the number of new active users is divided by the number of signups and is multiplied by 100. Thus you get, User Adoption Rate = (New active users / Signups) * 100. User Adoption could be measured on a daily, weekly, monthly, or on annual basis.

SaaS 52

SaaS Benchmark Metrics Analytics 52

Jon Arnold

SEPTEMBER 15, 2020

As with most virtual events, registration is free, and here’s the signup page. This is going to be fun, and if you’re wondering how your kids are going to fare in the working world, you won’t want to miss it. There’s a lot of great content during the program, and here’s the Agenda page so you can map out your sessions.

Banking 52

Banking 52

delighted

AUGUST 3, 2021

Customer service ticket resolution Solution onboarding or product setup evaluation Website interaction quality (signup, purchase, subscription update) Any interaction where ease is a factor. Source: CEB Global Customer Effort Score 2.0 Starter Kit. Common use cases for CES surveys. 7-point CES scale score calculation.

Surveys 98

Surveys Best practices Customer effort Benchmark 98

DMG Consulting

AUGUST 28, 2023

Signup for DMG’s free monthly newsletter. If companies are giving responsibility for digital channels to other departments, it’s likely because they are not satisfied with the quality of service their contact centers deliver to their customers. Like what you’re reading? This seems to be the crux of the matter.

Inbound sales 48

Inbound sales Contact Center Consulting Consulting 48

DMG Consulting

APRIL 8, 2024

Signup for DMG’s free monthly newsletter. AI-based forecasting algorithms and simulations leverage a variety of AI technologies and proprietary models developed by WFM vendors to provide more accurate forecasts. Like what you’re reading? Please enable JavaScript in your browser to complete this form.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

DMG Consulting

NOVEMBER 30, 2023

Signup for DMG’s free monthly newsletter. Other AI-based tools deliver real-time feedback and guidance to agents and supervisors, enabling them to enhance their performance while building agent engagement and increase productivity by reducing average handle time. Like what you’re reading?

Average Handle Time 48

Average Handle Time Contact Center Analytics Coaching 48

Win the Customer

OCTOBER 3, 2016

Signup for their newsletter, watch their social media profiles and order their products. Whether it’s specialty training or a degree in organizational development , don’t be afraid to show off the accomplishments of your team. Follow Your Competitors. What are they doing that you’re not? What are you doing that they’re not?

Marketing 133

Marketing Sales Customer Service Customer Experience 133

CSM Magazine

JULY 13, 2022

3-Step Signup. Account holders never have to worry about being charged for minimum balances, monthly maintenance, foreign transactions, wire transfers, overdrafts, insufficient funds, or ATM transactions. Getting started with ONE is as easy as 1-2-3.

Banking 59

Banking Customer Service APIs Finance 59

JustCall

MAY 26, 2022

Once, they signup using the invite code – they will be added to your team. Go to Invite Team Members page and add contact details of these members. They will get an email containing an invite code and link to join JustCall with that invite code. You can set different access controls for every member that you invite.

Call Center 98

Call Center Inbound sales Call Logging CRM 98

JustCall

MAY 11, 2023

This powerful addition is now live for all new signups and will be available for existing users in the coming weeks. Improve data security, define hierarchy, and streamline processes for better efficiency. We’re excited to announce the release of a new JustCall feature: Roles & Permissions.

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Accountability Management Customer Support 52