services industries 
ShepHyken
APRIL 17, 2023
When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes. They compare their experiences in the healthcare world with the best customer service they received from anyone in other industries.
Callminer
MARCH 23, 2020
Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. One of these methods is Call Center Service Levels. The most basic definition of a service level is: a measurable number of services provided to a customer within a given time period.
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CSM Magazine
FEBRUARY 6, 2024
AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. Digital solutions are also useful for collecting and analysing customer data which can then be used to improve the service.
Steve DiGioia
MAY 13, 2019
This is the worst possible scenario for those in the service industry. skills to be friendly enough for the customer service industry. Hiring “the right” person(s) can make all the difference in the world for a service business. But what if I asked you if you’re friendly enough for the customer service industry?
Advertiser: Vanilla Forums
Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.
CSM Magazine
JANUARY 24, 2024
No matter what business you have, you’re going to need some form of customer service. This is particularly true when we think about the iGaming industry. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry.
CSM Magazine
JANUARY 31, 2024
The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. The market dynamics are in constant development as more personalized services that suit the customers’ needs and provide all kinds of flexibility are being prepared.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Advertiser: The Office Gurus
No matter what industry you are in, customer service mistakes can hurt your bottom line. These are some of the most common mistakes made by customer service teams and a few ways to solve them!
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Learn how offering self-service improves the customer experience.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. What are the benefits of outsourcing your customer service?
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
You’ll learn: The latest in self-service deployments over voice & chat through live demonstrations. How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What's next in conversational AI that will push industries further than they've ever gone.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries. Real-world examples from 6 leading companies.
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