services consulting-services 
CSM Magazine
OCTOBER 16, 2023
his is where HR consultancy services step in, providing a range of specialized offerings to streamline human resource management, ensuring compliance and efficiency. This article delves into the core services these consultancies provide and why they’re becoming an indispensable asset for modern businesses.
DMG Consulting
NOVEMBER 7, 2023
It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.
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Toister Performance Solutions
OCTOBER 7, 2021
A few years ago, I stopped most of my consulting. My latest book, The Service Culture Handbook , was taking off and I was receiving more inquiries than ever before. Companies that hired any customer service consultant were struggling to see any gains. Consultants need access to lots of data. Not just my clients.
DMG Consulting
OCTOBER 2, 2023
The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals. Generative AI has the potential to transform contact centers and customer service departments as we know them today,” says Donna Fluss, President of DMG Consulting LLC. “It
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Let's start making tech serve us rather than be a substitute for us.
DMG Consulting
JUNE 21, 2023
An influential driver of this sector’s momentum is the expanding footprint of these platforms, which increasingly include workforce engagement management (WEM) applications and self-service capabilities. However, as the market matures and begins its next act, it will undergo further transformation and consolidation.
Concentrix
DECEMBER 8, 2021
The post Concentrix’ Analytics and Consulting Chosen as Most Innovative Service of the Year appeared first on Concentrix. Best in Biz Awards Recognize Concentrix with a Gold for Driving Results in Changing Market Dynamics.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. In this webinar, you will learn to: Build a customer-centric culture.
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