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TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry.
Balto
SEPTEMBER 7, 2022
With software snafus rampant among financial services contact centers, something’s got to give, right? Top Challenges Voted on By Financial Services Contact Centers. This year marked the seventh-consecutive survey, in which financial services represented nearly one-third (31.6%) of all industries polled.
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Fonolo
AUGUST 29, 2019
Every year we ask: What can contact centers do to bolster their productivity, efficiency, and customer service offerings in the future? How can they survive and thrive in the face of so many variables? Note: These experts, who generously gave their time and know-how to this article, appear in alphabetical order by surname.
Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. They don’t reveal the number of people surveyed or how they chose the companies, but they do say that 49% of respondents have over a $1b in revenue, so this data is going to skew towards the larger organizations.
Netomi
JUNE 18, 2023
How to be customer centric What are the top customer centricity examples? Similarly, customer centric service also is about focusing on growing meaningful relationships, but in the context of the customer support role. In 2022, all companies need to take a radically customer centric approach. Why is customer centricity important?
Kayako
JANUARY 24, 2018
Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. We’ve all been through a customer service experience that’s required more effort than we thought was possible.
VocalCom
JULY 9, 2018
As technology changes the ways in which they interact with brands, expectations continue to shift. While many companies are embracing tools such as artificial intelligence to drive better experiences, customers still seek a human touch and the assurance that any technology used is truly for their benefit. What do customers really want?
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