self-service-technology 
Vistio
AUGUST 18, 2022
Today we here at CXQA Live give a big welcome to Jeremy Watkin from NumberBarn and we’re focusing our conversation on implementing the right technology into the contact center. Jeremy talks about the main priority, as he sees it, regarding technology in a contact center: It should boost customer self-service.
COPC
JANUARY 9, 2021
How banks handle their customer service journeys plays a big part in driving that loyalty. Our CX Research team recently interviewed more than 800 customers across Asia to learn the impact of their service journeys with different banks, and how tools such as self-service technology effect Net Promoter Scores. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
FEBRUARY 12, 2024
What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them? What tools can be provided to improve employee satisfaction and performance in customer service?
Aspect
JUNE 20, 2018
The evolution of customer self-service. Recent advancements in artificial intelligence (AI) and cloud technology are now being adopted by businesses and service-based organisations to create an automated consumer experience that is driving the evolution of customer self-service.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
NOVEMBER 21, 2023
Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. Customers want to be more self-sufficient and spend less time interacting with customer support if they can get answers faster on their own. The adoption of self-service is not about replacing jobs or cost reduction.
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? Not all technology is created equal: ASR, NLP, NLU and what it all means. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
The benefits of self-service. How to leverage cutting edge technology to make your customers' lives easier. By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. How do you make a real case for implementing self-service in the contact center? Arming you with insights on how to sell the technology and services to stakeholders, including executives.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
Advertiser: ZoomInfo
Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel
Expert insights. Personalized for you.
98 
Let's personalize your content