security 
Cisco - Contact Center
APRIL 18, 2024
Today we introduced the most consequential security product in Cisco’s history: Cisco Hypershield. It’s a cloud-native, AI-powered approach to highly distributed security for AI-scale data centers tha… Read more on Cisco Blogs
AWS Machine Learning
APRIL 16, 2024
Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.
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Cisco - Contact Center
APRIL 11, 2024
It’s one thing to claim leadership in cloud security; it’s another to have that leadership acknowledged by industry experts. That’s why we’re thrilled to announce our recent recognition by Frost & Sul… Read more on Cisco Blogs
Cisco - Contact Center
MARCH 26, 2024
A few months ago, I wrote about the security of AI models, fine-tuning techniques, and the use of Retrieval-Augmented Generation (RAG) in a Cisco Security Blog post. In this blog post, I will… Read more on Cisco Blogs
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
Cisco - Contact Center
APRIL 17, 2024
A significant reason for the struggle is that security infrastructure has… Read more on Cisco Blogs It is no secret that cybersecurity defenders struggle to keep up with the volume and craftiness of current-day cyber-attacks.
ShepHyken
AUGUST 4, 2023
How businesses approach security has changed significantly over the last few years. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.
Advertiser: The Office Gurus
In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security. However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region.
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The LinkLive CCaaS is a single, complete solution that offers secure support across all channels for your agents, supervisors, and employees. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
Speaker: Carrie Melissa Jones
Community measurement can be complex and polarizing, but while many people argue that community cannot and should not be measured, the reality is that you must demonstrate your community's success to continue to secure investment.
Advertiser: The Office Gurus
As more merchants are processing credit card payments over the phone and storing credit card data, the importance of providing data security becomes paramount. The businesses, as well as any call centers they partner with, NEED to be PCI compliant.
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The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.
Advertiser: Skilljar
Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
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