CSM Magazine

MARCH 11, 2021

Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules. Our products secure payments and data in any business communications environment including voice, chat, social, email, and contact centre.

Government 52

Government SaaS Management Customer Service 52

MiaRec

JULY 15, 2022

A few weeks ago, Jeetu Patel, Cisco EVP for Security and Collaboration, gave a very passionate keynote speech at Cisco Live 2022 about the importance that security measures will have in the coming months and years. The first trend he mentioned is that we are no longer operating within our own silo.

Contact Center 84

Contact Center Healthcare 84

VirtualPBX

MARCH 14, 2024

In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. Being aware of these deadlines is the first step toward timely tax compliance.

voip 111

voip 111

Quality Contact Solutions

APRIL 26, 2024

For businesses that depend on telesales for consumer sales and customer engagement, adhering to stringent compliance standards is essential for protecting the brand’s reputation and forming the basis of trust with prospective customers. Scambaiting examples can be used as training tools to show real-life scam tactics.

Call Center 52

Call Center Telemarketing Entertainment Education 52

Strategic Contact

SEPTEMBER 12, 2017

The recent massive data breach at Equifax has spurred action by a host of companies to plug leaks in security. At the same time, contact centers face a growing array of compliance requirements, rules, Read More » They steal customer information and break into networks and systems.

Contact Center 48

Contact Center 48

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. This content includes the security configuration and management tasks for the AWS services that you use. We recommend using TLS 1.2

Best practices 82

Best practices APIs Transportation Personalization 82

Global Response

JANUARY 31, 2024

Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. Compliance advantages available to call centers in the USA With state, federal, and international regulations, compliance can get quite complicated.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Interactions

NOVEMBER 8, 2022

But it opens a can of worms for meeting compliance requirements and it impacts millions of care agents supporting hundreds of thousands of businesses. . Here are the four reasons you will want to make this your #1 compliance investment in 2023. . It confronts data security risks in WFA contact-center ecosystems like nothing else.

Contact Center 116

Contact Center Analytics Engineering Personalization 116

VocalCom

APRIL 9, 2020

Migrating in full compliance of strict security policies. One of the greatest challenges was achieving the migration of all applications including the Vocalcom Contact Center solution to a home-based model while respecting the strict security policies linked to the confidential data managed by the agents.

Contact Center 62

Contact Center contact center solutions Telecommunications Call Center 62

Interactions

DECEMBER 9, 2022

With this new normal, we believe one of the most important areas that needs to be addressed is the area of compliance. Specifically, the security of customers and employees. But even with background checks and comprehensive training, compliance has always been a potential source of fraud. How do we solve this problem?

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

AWS Machine Learning

APRIL 18, 2024

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. Leave your thoughts and questions in the comments section.

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Enterprise Analytics Metrics Accountability 96

Global Response

FEBRUARY 28, 2024

Outsourcing clinical services enhances the quality of care, ensures compliance, and supports healthcare providers in delivering efficient medical services. Healthcare information management : Managing patient records, entering data, and ensuring the security of health information. Let’s look more closely at the different options.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

AWS Machine Learning

APRIL 16, 2024

They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output. At AWS, our top priority is safeguarding the security and confidentiality of our customers’ workloads.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

Interactions

MARCH 27, 2023

However, with more agents working offsite, contact center PCI compliance becomes much harder to enforce. While agents must accept PCI telephone payments securely, remote work environments can be challenging to safeguard. Meeting remote work PCI compliance requirements can be costly and time-consuming, but the alternative is worse.

Contact Center 62

Contact Center Personalization 62

Global Response

MARCH 26, 2024

To do so, you need to conduct thorough due diligence: Evaluate their track records, financial stability, industry reputation, and compliance with relevant regulations. Security and compliance With ever-increasing cyber threats and data breaches, ensuring vendor security and compliance is critical.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

VirtualPBX

SEPTEMBER 8, 2023

At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

Global Response

FEBRUARY 26, 2024

Security : Handling electronic Protected Health Information (ePHI) requires robust security measures to prevent unauthorized access, use, or disclosure. Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights. Implement rigorous training programs.

Best practices 62

Best practices Call Center Healthcare Education 62

VirtualPBX

MARCH 14, 2024

In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. Being aware of these deadlines is the first step toward timely tax compliance.

voip 52

voip 52

Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. However, is this really the best solution?

Call Center 62

Call Center outsourcing Technology Finance 62

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Blockchain for Transparency and Integrity Blockchain technology is increasingly being adopted in the online gambling industry to further enhance security and trust.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

24-7 InTouch

JANUARY 31, 2024

As the online landscape evolves, it is crucial for brands to remain vigilant about safety measures and regulatory compliance. In order for online gaming brands to grow, maintaining a secure and compliant environment for both gamers and gaming brands should be top of mind.

Entertainment 52

Entertainment Government 52

MiaRec

AUGUST 1, 2023

As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. At MiaRec we have helped hundred of contact centers to utilize their call data to transform customer experience and automate compliance processes, all while ensuring the data is fully secured.

Analytics 75

Analytics Contact Center Customer Experience 75

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. SOC-2 compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Global Response

OCTOBER 17, 2023

Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. In addition, healthcare organizations must train agents for security and data confidentiality.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Call Experts

SEPTEMBER 8, 2023

For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service. Secure Communication HIPAA officially requires that all electronic patient data secure in its transmission.

Answering services 52

Answering services Healthcare Call Center Education 52

Arbeit

FEBRUARY 17, 2020

Data Security is especially important for organizations in the financial services sector. With high importance comes strict regulations and standards that are needed to ensure that sensitive data stays secure.

Call Center 52

Call Center 52

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Encoded fitted our requirements perfectly.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Interactions

JANUARY 26, 2023

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Just like their in-office counterparts, WFH agents gather PII, such as names, phone numbers, social security numbers, and other sensitive data.

Contact Center 62

Contact Center Customer Experience 62

Inbenta

JUNE 14, 2023

As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight. Rivera joins Inbenta from DoorDash where he served as a senior privacy leader, heading a global privacy compliance team for the platform.

Government 98

Government Chatbots Enterprise Marketing 98

Calltools

NOVEMBER 15, 2023

What is Call Center Compliance? Call center compliance protects consumers from predatory and unwanted solicitation. The FCC and other government organizations set up compliance regulations that all call centers must abide by. Importance of Call Compliance Being compliant is key to your call center’s success.

Call Center 52

Call Center Telemarketing Contact Center CRM 52

Balto

AUGUST 29, 2023

Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. Relevant compliance standards help call centers maintain a positive reputation, earn customers’ trust, ensure business continuity, and avoid fines and penalties.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Global Response

DECEMBER 2, 2022

SOC2 Compliance involves having standardized and compliant protocols, infrastructure, software, training, hiring, and data management. SOC 2 certification is obtained from a CPA who works with a team of industry and security experts to establish that these systems are in place. How Does SOC2 Compliance Apply to Call Centers?

Contact Center 62

Contact Center Call Center Healthcare B2B 62

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. But so are the reasons why it presents such security risks in a WFH setting.

Customer Service 62

Customer Service Healthcare Contact Center Surveys 62

Interactions

JANUARY 23, 2023

Credit card security? In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The post 2023 is the Year of Compliance. It’s a big deal. The result?

Contact Center 62

Contact Center Personalization Customer Experience 62

Revation Systems

JANUARY 5, 2023

You need to look beyond the shiny marketing spin and smoke-and-mirror demos and get to the punchline, which is security. However, as a final step in the diligence process, I decided to engage industry analyst expertise to assess and validate both companies from a financial and compliance perspective.

Best practices 62

Best practices Morale B2B SaaS 62

CSM Magazine

APRIL 17, 2024

Security and Compliance Security is non-negotiable. A chatbot must ensure customer data protection , adhere to privacy laws, and provide secure transactions, which are crucial for customer confidence in your brand.

Chatbots 52

Chatbots Analytics Accountability Feedback 52

AWS Machine Learning

NOVEMBER 16, 2023

In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker. Compliance – The platform can also help improve regulatory compliance of AI-enabled propositions. Data Management – Efficient data management is crucial for AI/ML platforms.

Healthcare 91

Healthcare Government Engineering APIs 91