VocalCom

APRIL 9, 2020

Migrating in full compliance of strict security policies. One of the greatest challenges was achieving the migration of all applications including the Vocalcom Contact Center solution to a home-based model while respecting the strict security policies linked to the confidential data managed by the agents.

Contact Center 62

Contact Center contact center solutions Telecommunications Call Center 62

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements.

Best practices 82

Best practices APIs Transportation Personalization 82

Quality Contact Solutions

APRIL 26, 2024

For businesses that depend on telesales for consumer sales and customer engagement, adhering to stringent compliance standards is essential for protecting the brand’s reputation and forming the basis of trust with prospective customers. Scambaiting examples can be used as training tools to show real-life scam tactics.

Call Center 52

Call Center Telemarketing Entertainment Education 52

Interactions

NOVEMBER 8, 2022

But it opens a can of worms for meeting compliance requirements and it impacts millions of care agents supporting hundreds of thousands of businesses. . Here are the four reasons you will want to make this your #1 compliance investment in 2023. . It confronts data security risks in WFA contact-center ecosystems like nothing else.

Contact Center 116

Contact Center Analytics Engineering Personalization 116

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses.

Best practices 124

Best practices Government Engineering Accountability 124

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Interactions

DECEMBER 9, 2022

With this new normal, we believe one of the most important areas that needs to be addressed is the area of compliance. Specifically, the security of customers and employees. But even with background checks and comprehensive training, compliance has always been a potential source of fraud. The first was the gig economy.

Average Handle Time 118

Average Handle Time Banking Engineering CRM 118

AWS Machine Learning

APRIL 18, 2024

We are excited to announce that Slack, a Salesforce company, has collaborated with Amazon SageMaker JumpStart to power Slack AI’s initial search and summarization features and provide safeguards for Slack to use large language models (LLMs) more securely. None of your data is used to train the underlying models.

Enterprise 102

Enterprise Analytics Metrics Accountability 102

Interactions

MARCH 27, 2023

However, with more agents working offsite, contact center PCI compliance becomes much harder to enforce. While agents must accept PCI telephone payments securely, remote work environments can be challenging to safeguard. Meeting remote work PCI compliance requirements can be costly and time-consuming, but the alternative is worse.

Contact Center 62

Contact Center Personalization 62

Global Response

FEBRUARY 28, 2024

Outsourcing clinical services enhances the quality of care, ensures compliance, and supports healthcare providers in delivering efficient medical services. Healthcare information management : Managing patient records, entering data, and ensuring the security of health information. That’s where healthcare BPO services come in.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

AWS Machine Learning

APRIL 16, 2024

They’re often used with highly sensitive business data, like personal data, compliance data, operational data, and financial information, to optimize the model’s output. At AWS, our top priority is safeguarding the security and confidentiality of our customers’ workloads.

Engineering 119

Engineering Personalization Accountability Customer Experience 119

Global Response

MARCH 26, 2024

To do so, you need to conduct thorough due diligence: Evaluate their track records, financial stability, industry reputation, and compliance with relevant regulations. Security and compliance With ever-increasing cyber threats and data breaches, ensuring vendor security and compliance is critical.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

VirtualPBX

SEPTEMBER 8, 2023

At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

Global Response

FEBRUARY 26, 2024

Security : Handling electronic Protected Health Information (ePHI) requires robust security measures to prevent unauthorized access, use, or disclosure. Compliance with regulations : Medical call centers must comply with regulations governing healthcare, data protection, and patient rights.

Best practices 62

Best practices Call Center Healthcare Education 62

VirtualPBX

MARCH 14, 2024

In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. Being aware of these deadlines is the first step toward timely tax compliance.

voip 52

voip 52

Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. million (USD). In addition, there have already been more than 4.5

Call Center 62

Call Center outsourcing Technology Finance 62

Interactions

JANUARY 26, 2023

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Just like their in-office counterparts, WFH agents gather PII, such as names, phone numbers, social security numbers, and other sensitive data.

Contact Center 62

Contact Center Customer Experience 62

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. As the market becomes more competitive, the focus has shifted towards not only attracting customers but also retaining them through exceptional service experiences.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

MiaRec

AUGUST 1, 2023

As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. At MiaRec we have helped hundred of contact centers to utilize their call data to transform customer experience and automate compliance processes, all while ensuring the data is fully secured.

Analytics 76

Analytics Contact Center Customer Experience 76

24-7 InTouch

JANUARY 31, 2024

As the online landscape evolves, it is crucial for brands to remain vigilant about safety measures and regulatory compliance. In order for online gaming brands to grow, maintaining a secure and compliant environment for both gamers and gaming brands should be top of mind.

Entertainment 52

Entertainment Government 52

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. SOC-2 compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Global Response

OCTOBER 17, 2023

Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support. But outsourcing in healthcare isn’t always simple. Scalability and flexibility in operations.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Call Experts

SEPTEMBER 8, 2023

For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service. Secure Communication HIPAA officially requires that all electronic patient data secure in its transmission.

Answering services 52

Answering services Healthcare Call Center Education 52

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Calls relate predominantly to general customer service and early arrears enquiries.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Inbenta

JUNE 14, 2023

As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight. Rivera joins Inbenta from DoorDash where he served as a senior privacy leader, heading a global privacy compliance team for the platform. I am thrilled to join Inbenta’s leadership team as we embark on this mission.”

Government 98

Government Chatbots Enterprise Marketing 98

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. But so are the reasons why it presents such security risks in a WFH setting.

Customer Service 62

Customer Service Healthcare Contact Center Surveys 62

Interactions

JANUARY 23, 2023

Credit card security? In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The post 2023 is the Year of Compliance. It’s a big deal. The result?

Contact Center 62

Contact Center Personalization Customer Experience 62

24-7 InTouch

SEPTEMBER 27, 2023

Security Measures & Transparency: Outline the robust security measures you have in place to protect customer accounts, transactions, and interactions. Here we explore the importance of transparency and well-defined trust and safety policies in building consumer trust.

industry standards 59

industry standards Accountability Education Best practices 59

Calltools

NOVEMBER 15, 2023

What is Call Center Compliance? Call center compliance protects consumers from predatory and unwanted solicitation. The FCC and other government organizations set up compliance regulations that all call centers must abide by. Importance of Call Compliance Being compliant is key to your call center’s success.

Call Center 52

Call Center Telemarketing Contact Center CRM 52

Balto

AUGUST 29, 2023

Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. Relevant compliance standards help call centers maintain a positive reputation, earn customers’ trust, ensure business continuity, and avoid fines and penalties.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

AWS Machine Learning

APRIL 29, 2024

Close collaboration with AWS Trainium has also played a major role in making the Arcee platform extremely performant, not only accelerating model training but also reducing overall costs and enforcing compliance and data integrity in the secure AWS environment.

APIs 92

APIs Healthcare Scripts Enterprise 92

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. of interactions that are automated using AI.

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. of interactions that are automated using AI.

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

Global Response

DECEMBER 2, 2022

SOC2 Compliance involves having standardized and compliant protocols, infrastructure, software, training, hiring, and data management. SOC 2 certification is obtained from a CPA who works with a team of industry and security experts to establish that these systems are in place. How Does SOC2 Compliance Apply to Call Centers?

Contact Center 62

Contact Center Call Center Healthcare B2B 62

AWS Machine Learning

NOVEMBER 16, 2023

In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker. This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation.

Healthcare 91

Healthcare Government Engineering APIs 91

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. A satisfied customer is more likely to become an advocate for your brand.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

CSM Magazine

APRIL 17, 2024

Security and Compliance Security is non-negotiable. A chatbot must ensure customer data protection , adhere to privacy laws, and provide secure transactions, which are crucial for customer confidence in your brand. Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be.

Chatbots 52

Chatbots Analytics Accountability Feedback 52